Mercury Ad Releases Telephone Response Manual to Support OJT Trainers and Mentors Teaching New Employees

Mercury Ad Inc. (Head office: Kita-ku, Osaka; Representative Director: Keisuke Tokuyama) has released a Telephone Response Manual for OJT trainers and mentors who struggle with teaching new employees how to handle business phone calls. The manual is designed to clarify teaching standards and reduce stress for both instructors and trainees. Details and download for the Telephone Response Manual: https://me cu y-ad.desig /NwVS1KTa/UYNccWE2 As May arrives, new employees are joining workplaces. During new employee training, one of the first obstacles many newcomers face is handling phone calls. For a generation whose communication is centered on smartphones, operating business phones and speaking with someone whose face they cannot see can create more tension than expected. At the same time, workplace trainers and mentors are also carrying their own duties, and teaching every detailed rule of phone etiquette from scratch can be a significant burden. To address this, Mercury Ad has compiled a practical quick guide for telephone response as a white paper that new employees can keep on their desks for reassurance. Why is a paper guide needed now? With the spread of internal chat tools, some workplaces receive fewer external phone calls than before. Precisely because of that, new employees can feel strong anxiety when an outside call occasionally comes in. Concerns such as “What if I cannot hear the caller clearly?” or “I do not know whom to transfer the call to” not only undermine a new employee’s confidence, but also slow down their initial response after answering the phone. Rather than offering complex explanations, this material focuses on templates that make it immediately clear what to say in the moment. Three key points of this white paper: 1. An A4 one-page layout focused on visibility The design avoids overloading the page with information and uses appropriate spacing. Even when nervousness narrows one’s field of vision, the necessary phrases are easy to spot immediately. 2. Patterned responses for the often-confusing “person unavailable” situation The manual provides basic response examples for situations such as when the person in charge is away from their desk, in a meeting, or out of the office, helping new employees avoid panic on the spot. 3. A general-purpose manual usable across industries Because it is composed with standard polite Japanese that is not specific to any one industry, it can be introduced as an initial training resource in a wide range of workplaces, from manufacturing to services. What matters in new employee education is teaching a “form” that gives trainees confidence. Once the basics are firmly established, new employees begin to work more independently, and the workload on trainers can be steadily reduced. This material can be used not only for company-wide training by HR departments, but also as follow-up material after new employees are assigned to their workplaces. Mercury Ad encourages companies to download and use it as a step toward helping new employees transform phone calls from something frightening into something they can handle themselves. In closing, telephone response is an important task that shapes a company’s first impression, and it is also a first step for new employees to develop professional awareness. Mercury Ad hopes this white paper will serve as a reassuring support tool for both those who teach and those who learn. Details and download for the Telephone Response Manual: https://me cu y-ad.desig /NwVS1KTa/UYNccWE2 Company: Mercury Ad Inc. Tagline: Connecting customers through design Concept: Bringing customers’ ideas to life through design and creating compelling brand experiences. Mercury Ad is a comprehensive design and consulting company based in Osaka. It provides multifaceted business support to a diverse range of clients, including the hotel industry, through graphic design, web UI/UX, branding, e-commerce support, and the latest AR solutions. In its HR consulting business, the company supports sustainable corporate growth from the perspective of people. Its services include securing talent through recruitment branding, inner branding to enhance organizational engagement, education and training, and the development of personnel evaluation systems, offering unique HR solutions that combine creativity and strategy. Company overview: Address: 4-6-8 Oyodonaka, Kita-ku, Osaka Established: 1969 Representative: Keisuke Tokuyama, Representative Director Business activities: Creative Division: Advertising and promotion planning, graphic and web design, branding, AR and digital content production HR Consulting Division: Recruitment branding, personnel system design, organizational development and training, recruitment PR support Phone: 06-6453-6556 Official website: https://me cu y-ad.desig /