Solve New Employee Training Woes: The Magic of "Checking Answers" to Reduce OJT Trainer Stress. 'Business Etiquette Checklist' Released

Mercury Ad Co., Ltd. (Headquarters: Kita-ku, Osaka, Representative Director: Keisuke Tokuyama) has released the "Business Etiquette Checklist" for OJT trainers and mentors who are struggling with guiding new employees, aiming to align mutual standards and realize stress-free new employee training.

▼ Details and download of the 'Business Etiquette Checklist' here
https://mercury-ad.design/NwVS1KTa/N6BTaUUE

## Background of Development: Eliminating "That Chilling Moment"

During a business meeting, a new employee sitting next to you handed over a business card upside down. When answering the phone, instead of saying "Mr./Ms. XX is taking a day off," they said "Mr./Ms. XX is resting"...

Many OJT trainers have experienced a moment of cold sweat, thinking "Ah, that...!" internally but unable to correct it in front of a client.

In recent new employee training settings, there is an increasing number of cases where trainers are overly cautious with guidance, fearing "What if they call it harassment?" or "I don't want to seem too particular," leading to a lack of communication.

Furthermore, many modern new employees are digital natives who prioritize efficiency. They seek rational reasons for why something is necessary and standardized criteria, rather than spiritual arguments like "It's rude, so don't do it." However, it is extremely difficult to explain everything from the angle of a business card to the subtle nuances of honorifics, with a reason each time, amidst busy work schedules.

Therefore, for all trainers who are torn between kindness and responsibility, we have created a "magic checklist" that can be used as the first step in new employee training: "Just by handing this over, mutual understanding can be achieved."

## Not just a checklist: The benefits of "checking answers together"

This sheet is not something new employees fill out alone and finish. By "checking answers" together with the trainer and providing feedback, it exhibits the following three effects:

1. **Visualization of "Standards"**
The standard for "being able to do it" varies depending on individual feelings and experience. By using the sheet, it becomes possible to objectively highlight where mutual perceptions diverge.

2. **Seeing "Room for Growth" instead of "Not Being Able To Do It"**
By discussing along the items on the sheet, emotional conflicts can be avoided, and issues can be shared as objective facts more easily.

3. **Becoming a Record of Growth**
By reviewing the same sheet after one month, concrete and positive feedback such as "Ah, this item was checked!" becomes possible.

## Tips for giving guidance without being harsh when saying "You're not quite there yet"

Even if a new employee checks an item as "done" but the trainer feels it is "still insufficient," there is no need to deny it. The key is to present it as "a difference in perspective between you and me."

By interposing the objective tool of the checklist, the relationship changes from personal attack like "You're no good" to a cooperative one aimed at a common goal of "how to clear the standard for this item."

## Etiquette is a "defensive skill" to protect new employees

Teaching etiquette is not about denying a new employee's personality. It is about providing them with "defensive skills" to avoid embarrassment outside the company and to proceed with work smoothly.

We hope that this checklist will serve as an opportunity for warm communication between trainers and new employees, leading to an improvement in productivity for the entire company.

▼ Check the 'Business Etiquette Checklist' here
https://mercury-ad.design/NwVS1KTa/N6BTaUUE

## Sample

Mercury Ad Co., Ltd.

Connecting customers with design

ー Realizing customers' aspirations through design and creating attractive brand experiences. ー

Mercury Ad is a comprehensive design and consulting firm based in Osaka. We provide multifaceted business support to diverse clients, including those in the hotel industry, ranging from graphic design, web UI/UX, branding, EC support to the latest AR solutions.

Furthermore, our HR consulting business supports the sustainable growth of companies from the "people" aspect. We offer unique HR solutions that integrate creativity and strategy, from securing talent based on recruitment branding, to inner branding that enhances organizational engagement, training programs, and the establishment of personnel evaluation systems.

## Company Profile

Location: 4-6-8 Oyonaka, Kita-ku, Osaka
Established: 1969
Representative: Keisuke Tokuyama, Representative Director
Business Activities:
Creative Division: Advertising and promotion...