New AI Support Chat Feature Launched on LearningWare E-learning System Admin Screen!
Key facts
- New AI Support Chat Feature Launched on LearningWare E-learning System Admin Screen!
- Proseeds Inc. has launched the "AI Support Chat" feature for administrators of its e-learning system, LearningWare. This new function provides instant AI-powered answers to questions, enabling 24/7 support and significantly improving operational efficiency for administrators.
- Source: PR Times
- Date: June 11, 2026
Direct answer
Proseeds Inc. has launched the "AI Support Chat" feature for administrators of its e-learning system, LearningWare. This new function provides instant AI-powered answers to questions, enabling 24/7 support and significantly improving operational efficiency for administrators.
- Citation
- New AI Support Chat Feature Launched on LearningWare E-learning System Admin Screen! (June 11, 2026), PR Times
- Source
- PR Times
- Date
- June 11, 2026
Proseeds Inc. has launched the "AI Support Chat" feature for administrators of its e-learning system, LearningWare. This new function provides instant AI-powered answers to questions, enabling 24/7 support and significantly improving operational efficiency for administrators.
📋 Article Processing Timeline
- 📰 Published: June 11, 2026 at 19:33
- 🔍 Collected: June 11, 2026 at 10:51
- 🤖 AI Analyzed: June 12, 2026 at 16:52 (30h 1m after Collected)
Proseeds Inc. (CEO: Takatoshi Hanada, hereinafter "Proseeds") has released the "AI Support Chat" feature for administrators using the e-learning system LearningWare. This feature allows AI to provide instant answers to questions.
This new function, in addition to existing human support, enables speedy resolution of inquiries 24 hours a day, powerfully supporting administrators in streamlining their system operation tasks.
Background for Feature Addition
Previously, inquiries regarding LearningWare's operation methods and specifications were primarily handled by human resources during business hours. However, many administrators expressed a desire for "quicker answers to questions" and "the ability to ask basic questions freely," making faster support response times and improved customer satisfaction key challenges.
Three Features of the "AI Support Chat" Function
The AI Support Chat (LW Help Chat function) is a new help feature that can be easily accessed anytime from the LearningWare administration screen.
1. Instant Answers from AI for Inquiries
Unlike traditional human support, the AI provides immediate answers regardless of business hours. You can ask questions as casually as if you were having a conversation, without feeling the psychological barrier of "Is this a question I should ask?". This significantly reduces the time to self-resolution and minimizes downtime in administrative tasks.
2. "Reference Materials (Help Pages)" Presented with Answers
When you enter a question via the chat icon, which is always available in the bottom right corner of the administration screen, the AI's answer text will be presented along with links to relevant help pages as "reference materials." This eliminates the need to search for manuals and allows for smoother access to more detailed information.
3. Seamless Integration with Human Support (Inquiry Desk)
If your question is not resolved by the AI's answer, you can select "Ask the Support Desk" directly from the chat screen. Inquiries can be easily made by simply entering your email address and supplementary information. The history of your interaction with the AI is also shared with the support staff, ensuring smooth and accurate assistance.
Usage Conditions
This feature is available free of charge up to 10 times per day for each administrator account. Due to the nature of AI, accurate answers may not always be derived depending on the question. In such cases, you can smoothly contact the human support desk through the chat screen.
* For details about this feature, please also check this release announcement page.
Future Prospects
Proseeds will continue to actively utilize cutting-edge technologies, including generative AI, to enhance the convenience of LearningWare as an LMS (Learning Management System). By reducing the operational burden on administrators and providing an environment where they can focus on more essential human resource development and educational activities, we aim to contribute to the growth of companies.
About LearningWare
LearningWare is an e-learning system with over 4 million cumulative users. It is known for its ease of use and reliable support system, meeting customer needs with a wide range of services including multilingual and multi-device support. Its robust security measures and extensive operational track record have earned high praise from major corporations and government agencies.
Details: https://www.pro-seeds.com/learningware/
Contact for this Release
Proseeds Inc. Learning Partner Division 1
TEL: +81-3-6400-0507
About Proseeds Inc.
We are a professional company dedicated to pursuing e-learning that maximizes learning effectiveness. We have a track record of over 4,200 company implementations and over 4,000,000 users.
- Osaka Headquarters
Address: 1F, Dai-ni Ikegami Bldg., 10-25 Hiroshiba-cho, Suita-shi, Osaka 564-0052, Japan
TEL: +81-6-6190-6276
- Tokyo Headquarters
Address: 7F, Axiore Mita, 3-1-17 Mita, Minato-ku, Tokyo 108-0073, Japan
TEL: +81-3-6400-0507
This new function, in addition to existing human support, enables speedy resolution of inquiries 24 hours a day, powerfully supporting administrators in streamlining their system operation tasks.
Background for Feature Addition
Previously, inquiries regarding LearningWare's operation methods and specifications were primarily handled by human resources during business hours. However, many administrators expressed a desire for "quicker answers to questions" and "the ability to ask basic questions freely," making faster support response times and improved customer satisfaction key challenges.
Three Features of the "AI Support Chat" Function
The AI Support Chat (LW Help Chat function) is a new help feature that can be easily accessed anytime from the LearningWare administration screen.
1. Instant Answers from AI for Inquiries
Unlike traditional human support, the AI provides immediate answers regardless of business hours. You can ask questions as casually as if you were having a conversation, without feeling the psychological barrier of "Is this a question I should ask?". This significantly reduces the time to self-resolution and minimizes downtime in administrative tasks.
2. "Reference Materials (Help Pages)" Presented with Answers
When you enter a question via the chat icon, which is always available in the bottom right corner of the administration screen, the AI's answer text will be presented along with links to relevant help pages as "reference materials." This eliminates the need to search for manuals and allows for smoother access to more detailed information.
3. Seamless Integration with Human Support (Inquiry Desk)
If your question is not resolved by the AI's answer, you can select "Ask the Support Desk" directly from the chat screen. Inquiries can be easily made by simply entering your email address and supplementary information. The history of your interaction with the AI is also shared with the support staff, ensuring smooth and accurate assistance.
Usage Conditions
This feature is available free of charge up to 10 times per day for each administrator account. Due to the nature of AI, accurate answers may not always be derived depending on the question. In such cases, you can smoothly contact the human support desk through the chat screen.
* For details about this feature, please also check this release announcement page.
Future Prospects
Proseeds will continue to actively utilize cutting-edge technologies, including generative AI, to enhance the convenience of LearningWare as an LMS (Learning Management System). By reducing the operational burden on administrators and providing an environment where they can focus on more essential human resource development and educational activities, we aim to contribute to the growth of companies.
About LearningWare
LearningWare is an e-learning system with over 4 million cumulative users. It is known for its ease of use and reliable support system, meeting customer needs with a wide range of services including multilingual and multi-device support. Its robust security measures and extensive operational track record have earned high praise from major corporations and government agencies.
Details: https://www.pro-seeds.com/learningware/
Contact for this Release
Proseeds Inc. Learning Partner Division 1
TEL: +81-3-6400-0507
About Proseeds Inc.
We are a professional company dedicated to pursuing e-learning that maximizes learning effectiveness. We have a track record of over 4,200 company implementations and over 4,000,000 users.
- Osaka Headquarters
Address: 1F, Dai-ni Ikegami Bldg., 10-25 Hiroshiba-cho, Suita-shi, Osaka 564-0052, Japan
TEL: +81-6-6190-6276
- Tokyo Headquarters
Address: 7F, Axiore Mita, 3-1-17 Mita, Minato-ku, Tokyo 108-0073, Japan
TEL: +81-3-6400-0507
FAQ
What is the AI Support Chat function?
It's a feature accessible from the LearningWare admin screen where AI provides instant answers to administrator questions, along with relevant help pages.
What are the benefits of the AI Support Chat?
You can ask questions 24/7, reducing waiting time for answers and improving administrative efficiency.
What happens if AI cannot resolve the issue?
You can directly inquire with the human support desk from the chat screen.
What kind of system is LearningWare?
It's an e-learning system with over 4 million users, featuring multilingual and multi-device support, and high security.
Who can use this feature?
It's provided for administrators using LearningWare, with a free limit of 10 inquiries per account per day.