Freeing Sales from the Stress of Rejection: AI Takes Over the "First Step" of Telemarketing; AI Tele-appointment System Launches to Extract Leads by Simply Inputting Lists

Funvoice Co., Ltd. Develops "AI Tele-appointment System" to Automate Initial Sales Approaches with AI

Funvoice Co., Ltd. has completed the development of its "AI Tele-appointment System," which automates calling, initial guidance, lead classification, and notification for new client acquisition. The system has now commenced full-scale operation within the company and with some partner firms.

This system works by simply inputting a sales lead list, after which AI automatically makes calls, assesses customer interest, and notifies sales representatives only of responsive, prospective customers.

As a result, sales representatives are freed from "unanswered calls," "rejected calls," and "calls blocked by receptionists," allowing them to concentrate on tasks where human value is truly maximized, such as negotiations and proposals.

The Biggest Burden in New Sales is the Initial Approach "Before Negotiation"

In new sales, many companies face the challenge of the initial approach, prior to any negotiation.

Sales representatives continuously make calls to lists where they don't even know if the recipient has any interest.

Most calls go unanswered, and even if they connect, they are often blocked by receptionists. Even if they are fortunate enough to connect with the person in charge, they are often rejected the moment they introduce themselves.

Many companies invest vast amounts of time and labor costs into such tasks.

Especially for small and medium-sized enterprises (SMEs) and startups, despite having limited sales resources, they must continuously pursue a certain number of approaches for new client acquisition.

However, in reality, a significant amount of sales representatives' time is spent on "initial contacts" that rarely lead to results.

The AI Tele-appointment System developed by Funvoice aims to streamline overall sales activities by having AI handle this burdensome initial approach.

AI Automates Calls, Guidance, Classification, and Notification with Just a List Input

With this system, companies simply input their sales lead lists, and AI automatically initiates calls.

The AI guides customers through service details according to a pre-set talk scenario and classifies responses into categories such as "interested," "requesting materials," or "no guidance needed" based on customer reactions.

When high-potential customers emerge, sales representatives receive real-time email notifications, enabling them to follow up promptly on fresh leads.

Basic Operation Flow

1. Input Sales Lead List
Register approach target information, such as phone numbers.

2. AI Automates Calls
AI automatically makes calls according to the configured schedule.

3. AI Provides Initial Guidance and Screening
The AI explains service overviews in a natural voice and confirms customer interest.

4. Customer Selects Desired Content
Customers select their desired content through push-button operations or other means, following guidance.

5. AI Automatically Classifies
Classifies responses into categories such as "interested," "requesting materials," or "no guidance needed."

6. Real-time Notification to Sales Representatives
High-potential customer information is notified via email.

This process eliminates the need for sales representatives to call every single lead on the list, allowing them to focus their efforts on "responsive customers" selected by the AI.

Reducing the "Robot Feel" with Natural Voice for a Less Awkward Call Experience

A common challenge in AI-powered telemarketing is the unnaturalness of mechanical voices.

If customers perceive the call as "obviously automated," they may hang up before even listening to the content.

This system utilizes synthetic voice technology based on actual human voices, aiming for natural speech akin to a human operator.

In new sales, the impression made in the first few seconds is critically important.

No matter how excellent the service, if the first impression is off-putting, it becomes difficult to get the customer to listen further.

Therefore, this system not only automates calls but also prioritizes voice quality and talk design that allows customers to naturally listen to the guidance.

Supports Both Individual Business and Corporate Sales

This system can optimize scenarios based on the target audience, making it widely applicable for sales to individual businesses as well as corporate sales.

* Sales to Individual Businesses and Small Operators
For industries where decision-makers are easily reachable directly, such as restaurants, aesthetic salons, hair salons, chiropractic clinics, and sole proprietors, scenarios that convey service appeal quickly and confirm interest on the spot are effective.
For example, it can be used for service guidance targeting business owners, such as customer acquisition support, reservation systems, payment services, business efficiency tools, and recruitment support.

* Corporate Sales
A major hurdle in corporate sales is breaking through reception.
This system can construct scenarios where AI concisely conveys the purpose to receptionists, requests messages for the person in charge, or obtains consent for sending materials.
By having AI handle reception interactions and initial contacts, which often cause mental burden for sales representatives, humans can concentrate on high-probability negotiations.