Hatch Work Joins Japan Customer Success Association (JCSA) as a Full Member
Hatch Work joined the Japan Customer Success Association (JCSA) as a full member in March 2026. Leveraging its experience in promoting DX for monthly parking and supporting real estate management companies, the company aims to deepen its customer success knowledge and provide more stable services.
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- 📰 Published: April 24, 2026 at 20:00
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Hatch Work Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Tomohira Masuda; hereinafter "Hatch Work") announced that it joined the Japan Customer Success Association (Location: Chuo-ku, Tokyo; Representative Director: Hisanori Yamada; hereinafter "JCSA") as a full member in March 2026.
Until now, our company has been committed to promoting DX (Digital Transformation) in the monthly parking sector and providing operational support tailored to the needs of real estate management companies. Through this participation, we aim to further deepen our knowledge of customer success and provide more stable and reliable services.
■ Background of Participation
Our company has been working with real estate management companies to digitize operations and improve management in the monthly parking sector. In the course of these efforts, we have recognized the importance of continuously providing value while addressing different operations and business practices at each site.
Furthermore, the role required of services is expanding beyond mere functional provision to include operational systems and support methods that allow for continuous and secure use. To meet these expectations, our company decided to participate in this association, believing it is necessary to re-examine on-site support and enhance its quality from a customer success perspective.
Going forward, we will apply the knowledge gained through our activities with the association to our own initiatives, and together with industry stakeholders, we will aim to provide better value by sharing the experience we have cultivated on-site.
■ Comment
Fugo Ito, Executive Officer and General Manager of Corporate Planning Division, Hatch Work Co., Ltd.
We are very pleased to have joined the Japan Customer Success Association.
Our company has set the purpose of "Eggs of Possibility for Society" and has been working on DX in the large market of monthly parking. We feel that these efforts could not have been achieved by us alone, but rather through the support of the real estate management companies and partner companies with whom we work daily.
The services we provide are not limited to system provision; we have valued accompanying our clients to solve their respective challenges while staying close to the field. Going forward, we will deepen our knowledge through activities with the association and work with industry stakeholders to provide better value.
■ Monthly Parking Online Management Support Service "At Parking Cloud"
"At Parking Cloud" is a service that centralizes online management of monthly parking contract procedures, vacancy management, customer management, and billing operations. It features functions such as customer attraction support, online contracts, payment collection agency/delinquency guarantee, waiting list reservations, and user support desk, supporting operational efficiency and stable management. In addition, staff well-versed in management and operations provide ongoing support on the operational side, offering continuous value tailored to on-site needs.
https://www.at-parking.jp/business
■ Association Overview
The Japan Customer Success Association (JCSA) aims to "realize a society where companies can grow sustainably with customers through customer success." It is an organization that promotes the dissemination and development of customer success in Japan through research activities and various events.
https://www.jpncsa.org/
■ Hatch Work Co., Ltd. (TSE Growth, Securities Code: 148A)
Hatch Work is a real estate tech company promoting DX in monthly parking. Centered on the monthly parking search site "At Parking," it develops and offers services such as "At Parking Cloud," an online management support service for real estate management companies. By digitizing everything from recruitment to contracts and management, it improves convenience for both management companies and users.
In addition, it operates meeting rooms under "At Business Center" and also engages in businesses that effectively utilize idle real estate such as parking lots and old buildings with advanced technology and unique operations. Under the purpose of "Eggs of Possibility for Society," it creates new value in real estate and resolves societal inconveniences.
＜Company Profile＞
Company Name: Hatch Work Co., Ltd.
Representative: Tomohira Masuda, Representative Director and President
Established: June 2000
Head Office: Shin-Aoyama Building West, 5th Floor, 1-1-1 Minami Aoyama, Minato-ku, Tokyo
Main Businesses: Development and provision of monthly parking online management support services, operation of "At Business Center" meeting rooms, etc.
URL: https://hatchwork.co.jp/
＜Contact Information＞
◎ For media inquiries: hw_kouho@hatchwork.co.jp
◎ For real estate management companies: inquiry@hatchwork.co.jp
◎ Main phone number
Until now, our company has been committed to promoting DX (Digital Transformation) in the monthly parking sector and providing operational support tailored to the needs of real estate management companies. Through this participation, we aim to further deepen our knowledge of customer success and provide more stable and reliable services.
■ Background of Participation
Our company has been working with real estate management companies to digitize operations and improve management in the monthly parking sector. In the course of these efforts, we have recognized the importance of continuously providing value while addressing different operations and business practices at each site.
Furthermore, the role required of services is expanding beyond mere functional provision to include operational systems and support methods that allow for continuous and secure use. To meet these expectations, our company decided to participate in this association, believing it is necessary to re-examine on-site support and enhance its quality from a customer success perspective.
Going forward, we will apply the knowledge gained through our activities with the association to our own initiatives, and together with industry stakeholders, we will aim to provide better value by sharing the experience we have cultivated on-site.
■ Comment
Fugo Ito, Executive Officer and General Manager of Corporate Planning Division, Hatch Work Co., Ltd.
We are very pleased to have joined the Japan Customer Success Association.
Our company has set the purpose of "Eggs of Possibility for Society" and has been working on DX in the large market of monthly parking. We feel that these efforts could not have been achieved by us alone, but rather through the support of the real estate management companies and partner companies with whom we work daily.
The services we provide are not limited to system provision; we have valued accompanying our clients to solve their respective challenges while staying close to the field. Going forward, we will deepen our knowledge through activities with the association and work with industry stakeholders to provide better value.
■ Monthly Parking Online Management Support Service "At Parking Cloud"
"At Parking Cloud" is a service that centralizes online management of monthly parking contract procedures, vacancy management, customer management, and billing operations. It features functions such as customer attraction support, online contracts, payment collection agency/delinquency guarantee, waiting list reservations, and user support desk, supporting operational efficiency and stable management. In addition, staff well-versed in management and operations provide ongoing support on the operational side, offering continuous value tailored to on-site needs.
https://www.at-parking.jp/business
■ Association Overview
The Japan Customer Success Association (JCSA) aims to "realize a society where companies can grow sustainably with customers through customer success." It is an organization that promotes the dissemination and development of customer success in Japan through research activities and various events.
https://www.jpncsa.org/
■ Hatch Work Co., Ltd. (TSE Growth, Securities Code: 148A)
Hatch Work is a real estate tech company promoting DX in monthly parking. Centered on the monthly parking search site "At Parking," it develops and offers services such as "At Parking Cloud," an online management support service for real estate management companies. By digitizing everything from recruitment to contracts and management, it improves convenience for both management companies and users.
In addition, it operates meeting rooms under "At Business Center" and also engages in businesses that effectively utilize idle real estate such as parking lots and old buildings with advanced technology and unique operations. Under the purpose of "Eggs of Possibility for Society," it creates new value in real estate and resolves societal inconveniences.
＜Company Profile＞
Company Name: Hatch Work Co., Ltd.
Representative: Tomohira Masuda, Representative Director and President
Established: June 2000
Head Office: Shin-Aoyama Building West, 5th Floor, 1-1-1 Minami Aoyama, Minato-ku, Tokyo
Main Businesses: Development and provision of monthly parking online management support services, operation of "At Business Center" meeting rooms, etc.
URL: https://hatchwork.co.jp/
＜Contact Information＞
◎ For media inquiries: hw_kouho@hatchwork.co.jp
◎ For real estate management companies: inquiry@hatchwork.co.jp
◎ Main phone number