Online Pet Consultation App "PetDoctor" Launches Reserved Specialist Consultation Service!

Northstar Co., Ltd. (Head office: Minato-ku, Tokyo; Representative Director and President: Koda Tabuchi; hereinafter "Northstar") has launched a reserved online consultation service on its online pet consultation app "PetDoctor," where veterinarians with expertise in various fields address pet symptoms and concerns.

Background of the New Service Launch:
Many pet owners, upon noticing their pet's poor health, likely wish to have their pet examined by a veterinarian who is knowledgeable about that specific symptom. In human medicine, there are various specialized departments nationwide, but in veterinary medicine, it is not always the case that a veterinarian knowledgeable about a pet's current symptoms is nearby. Many people face difficulties accessing their desired consultation due to the burden of commuting to a clinic or time constraints. To meet the desires of pet owners who want their pets to be examined by a veterinarian skilled in their current symptoms, and to provide more appropriate consultation opportunities, PetDoctor has launched a new service that allows online consultations with veterinarians who have expertise in various fields. This service can be used from anywhere in Japan with just a smartphone.

Service Overview:
Pet owners can receive online consultations from veterinarians with expertise in various fields, depending on their pet's symptoms and concerns. Consultations are by appointment only and are conducted via the video call function within the PetDoctor app.

▼ Consultable topics:
- Skin problems: Itching, rashes, and other skin issues.
- Circulatory problems: Coughing, shortness of breath, and other heart and respiratory issues.
- Urinary problems: Frequent urination, blood in urine, and other urinary issues.
- Tumor problems: Lumps, growths, etc.
- Eye problems: Redness, tear stains, and other eye issues.
- Diet and nutrition problems: Daily diet content, health management methods, etc.

▼ Consultation details:
- Consultation hours: 18:00~22:00
- How to receive consultation: Strictly by appointment.
*For symptoms not listed above or for same-day consultation, it is not by appointment. Please request an online consultation using the traditional method from the app's home screen.
PetDoctor also offers consultations daily during the Golden Week holidays. Please feel free to consult us if you are in trouble.

Click here for more details about PetDoctor.

About PetDoctor:
PetDoctor is a service that connects pet owners with veterinarians via video call from home, offering online consultations and advice. It aims to reduce the psychological and physical burden of visiting animal hospitals, protect pet health, and support pet owners and their pets to live with peace of mind.

PetDoctor Service Overview:
■ Service name: PetDoctor
■ Website URL: https://petdoctor12.com/
■ Consultation format: Online consultation (video call)
■ Consultation hours: Daily 18:00-22:00 *Consultations also available daily during Golden Week
■ Target animals: Dogs and cats
■ Supported content:
Body symptoms (vomiting, diarrhea, coughing, dyspnea, etc.)
Skin, fur, injuries (itching, hair loss, lumps, injuries, abnormal gait, etc.)
Consultations on diet and weight (loss of appetite, overeating, obesity, etc.)
Others (judgment for consultation, second opinion, night emergency guidance, etc.)
■ Consultation flow:
A pre-consultation questionnaire is conducted to collect and record breeding information, after which a veterinarian provides consultation using real-time video and audio. If necessary, in-person consultation is recommended, and a system is in place to connect patients to nearby animal hospitals.
*Consultations are provided via appointment and video call through the app.

About Northstar Co., Ltd.:
■ Company name: Northstar Co., Ltd.
■ Location: Toranomon 30 Mori Building 9F, 3-2-2 Toranomon, Minato-ku, Tokyo
■ Representative: Koda Tabuchi
■ Establishment: January 28, 2021
■ Business content: Provision of medical and healthcare-related services using the internet
■ URL: https://nstr.co.jp/