Device Agency Launches AI Agentification of Customer Touchpoints – First Phase Introduces Q&A AI Video Presentation for Flagship IoT Solution "AdvaNceD IoT"

Image of an interactive product explanation video with a 24-hour AI agent

Device Agency Co., Ltd. (Headquarters: Nishi-ku, Osaka; Representative Director: Minoru Tanaka), which develops IoT solutions for the hotel and accommodation industry, has begun the phased introduction of AI agent technology at its customer touchpoints.

As the first phase, the company has adopted "TALKsmith," an AI presentation service provided by LOOV Co., Ltd., for the product explanation of its flagship "AdvaNceD IoT Smart Check-in" series, launching an interactive Q&A AI video content on May 13.

▶ AI Video Presentation (AdvaNceD IoT Smart Check-in Series) here: https://service.talk-smith.com/s?id=cmomlzhrc0927131dzce7hh4x

Background of the Release: Towards an era where "AI handles explanation tasks 24/7"

With the evolution of generative AI, the use of AI is rapidly advancing not only in text generation but also in the production and distribution of presentations and video content. The trend of utilizing AI agents that respond to viewer questions in real-time in sales, customer support, and recruitment domains is one of the most watched trends in the B2B market as of 2026.

IoT solutions provided by Device Agency, including smart check-in, are a group of high-functional systems that deeply integrate into the operational workflow of accommodation facilities. There was a challenge that the features could not be fully conveyed through static product pages on the web. By introducing the "TALKsmith" service this time, the company has established a new customer touchpoint where visitors can understand products "from the perspective they want to know."

What is the introduced service "TALKsmith (formerly LOOV)"?

TALKsmith is an AI Video Agent-type presentation automation service provided by LOOV Co., Ltd.

Unlike one-way, slide-based videos, when viewers ask questions via text or voice, the AI agent instantly generates optimal answers and slides from learned internal knowledge and responds with audio. Designed by combining RAG (Retrieval-Augmented Generation) technology and large language models, it achieves natural product explanations as if interacting with a human, 24 hours a day, 365 days a year.

In two years since its launch, the service has been adopted by over 200 companies, and its use is expanding across all areas where explanation tasks occur, such as sales, marketing, customer success, recruitment, IR/PR, and in-house training. The service rebranded from "LOOV" to "TALKsmith" in 2026.

Three Features of the Released AI Video Content

Feature 1: Interactive Q&A Video

Traditional product introduction videos were watched passively by viewers, but with this AI video, viewers can freely ask questions such as "What is the introduction price?" "What are the differences from other companies' products?" or "What is the implementation period?" during viewing, and the AI immediately responds with slides and audio. This allows optimal information to be delivered to visitors at different stages of consideration.

1. Interviewing viewers about their operating environment 2. Optimizing the presentation according to the answers

Feature 2: 24-hour automatic delivery of product knowledge

AI agents automatically respond to inquiries outside business hours and access from users in different time zones based on learned knowledge. This prevents the loss of opportunities for product understanding even when sales representatives cannot respond directly.

Feature 3: Continuous updates and scalability

AI agent responses are immediately reflected by simply updating the knowledge base, allowing for quick deployment of feature additions and campaign announcements. Going forward, the company plans to gradually expand this to all AdvaNceD IoT series products, not just smart check-in.

Expected Effects

The company anticipates the following effects from the release of this AI video:

Improved product understanding: Responding instantly to viewer questions and resolving uncertainties during the consideration phase.

Maximized lead acquisition: Suppressing missed inquiries during nights and holidays.

Improved sales productivity: AI replaces basic question handling, allowing sales representatives to focus on proposals and closing.

Global対応: Providing the same level of explanation to potential companies worldwide, transcending time differences.

Company's Initiatives for the AI Era

Device Agency Co., Ltd., as a leading company in IoT solutions for the accommodation industry, has a policy of actively incorporating AI not only into the IoT and AI aspects of its own products but also into customer touchpoints such as sales, marketing, and customer success.

This introduction of TALKsmith is the first phase, and in the future, the company plans to introduce AI chatbots, AI email support, and AI meeting minutes.