Telecomedia Expands Multi-Language Interpretation Service to 24 Languages

Telecomedia (Headquarters: Toshima-ku, Tokyo; President: Rikiya Hashimoto), a provider of contact center and BPO services, has announced that it has expanded the number of languages supported by its 'Multi-language Interpretation and Translation Service' from 22 to 24. Against the backdrop of the recent recovery in inbound tourism demand and the increase in foreign residents, the need for multi-language support has been growing year by year, particularly in the finance, insurance, transportation, administration, and tourism sectors. For Telecomedia, the provision of multi-language interpretation services has increased for five consecutive years, driven by the resurgence of inbound tourism accompanying the normalization of social and economic activities. While AI translation and interpretation technologies have evolved rapidly in recent years, there is still high demand for human interpretation in situations requiring high accuracy and sensitivity, such as explaining financial products, handling insurance claims, providing guidance at medical institutions, and customer service in tourism and accommodation. Telecomedia has been working to improve interpretation and service quality by leveraging an operational system centered on the direct employment of foreign staff and know-how in contact center quality management. With this language expansion, the company will further strengthen its 24-language, 24/7/365 support system to improve its ability to meet the diversified needs of companies and local governments. ■ Two Newly Added Languages In response to diversifying global needs, Turkish and Arabic have been added to the lineup. ■ Trusted for 'Accuracy' and 'Ease of Introduction' from Large Enterprises to SMEs Telecomedia's service is adopted by a wide range of companies due to its quality and flexible pricing. ● High-Risk/Specialized Areas (Major Listed Companies): Major banks, credit card companies, life and non-life insurance companies, major airlines, and real estate companies. Telecomedia's 'accurate and polite interpretation' is chosen for financial contracts and accident report desks where mistakes are not tolerated. ● Revitalization of Local Economies (SMEs/Local Governments): Due to reasonable pricing, the service is increasingly being introduced in local restaurants, accommodation facilities, and municipal service desks, helping to eliminate gaps in inbound response and supporting multicultural coexistence in local communities. ■ Lineup of 24 Languages English, Chinese (Mandarin/Cantonese), Korean, Thai, Vietnamese, Indonesian, Tagalog, Nepali, Portuguese, Spanish, French, German, Italian, Russian, Malay, Burmese, Khmer, Mongolian, Sinhala, Hindi, Bengali, Turkish (new), Arabic (new). This is one of Japan's largest multi-language interpretation and contact center solutions, adopted by over 300 corporations and organizations, and used at approximately 35,000 locations nationwide. [Features of the Service] ● Overwhelming Resources: Supports all 24 languages, 24/7/365, via diverse channels including phone, video, and chat. ● 대응 specialized Areas: Capable of handling interpretation for finance, insurance, medical care, and administrative procedures involving highly specialized terminology. ● Quality-Oriented Operations: Realizes 'stress-free communication' that bridges language barriers by merging direct employment of foreign staff with service know-how cultivated through years of contact center operations. [Specific Usage Scenarios] ● Emergency/Major Issues: Settlement negotiations for car accidents, emergency responses for equipment failure, rebooking for cancelled flights. ● Complex Procedures: Opening bank accounts, overseas remittances, administrative procedures such as tax payments and resident registration. ● Daily Customer Service Support: Guidance at accommodation/commercial facilities, handling troubles in condominium management.