Change Builds and Provides Employee Manual Site for Daimaru Matsuzakaya Department Stores

Change Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and Representative Director: Tomohiro Noda, hereinafter "Change"), a subsidiary of Change Holdings, Inc. (Headquarters: Minato-ku, Tokyo; President and Representative Director: Daishi Fukutome, hereinafter "Change HD"), announced today, July 1, 2026, that it has built and provided an employee manual site for Daimaru Matsuzakaya Department Stores Co., Ltd. (Headquarters: Koto-ku, Tokyo; President and Representative Director: Koji Munemori, hereinafter "Daimaru Matsuzakaya Department Stores") and has commenced full-scale operation for employees at all stores.

This initiative aims to improve the efficiency of in-store operations at department stores by digitizing manuals that were traditionally paper-based and establishing an information sharing platform usable across all stores.

Overview of this Initiative

In this initiative, we have digitized manual information that was traditionally paper-based and built an employee manual site that can be utilized across all stores. By updating information through a management screen, we have created an environment where on-site employees can check updated information in a timely manner.

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Background of Implementation

In-store operations at department stores require an environment where diverse information, such as various procedures and business rules, can be confirmed accurately and quickly. On the other hand, with traditional paper-based operations, it was necessary to refer to multiple documents, including past materials and updated information, which led to challenges such as taking a long time to find the necessary information and the burden of confirmation tasks.

Image is for illustrative purposes only.

Based on this background, Daimaru Matsuzakaya Department Stores is proceeding with the development of an employee manual site as part of its efforts to reduce employee workload, improve customer satisfaction, and promote environmental consideration.

Value Provided by this Initiative

With the development of this site, it is expected that the burden of checking information in daily operations will be reduced by creating an environment where employees can easily access the information they need.

Furthermore, by establishing an information sharing platform that can be used across all stores, we believe it will facilitate the smooth sharing of operational rules and updates, contributing to the stabilization of operational quality across stores and the efficiency of new employee training.

Additionally, transitioning from paper-based operations to digital information sharing contributes to environmental consideration efforts.

Change's Support Details

In this initiative, Change has been responsible for everything from conceptualization to design, construction, implementation support, and operational support for the manual site.

Key support details are as follows:

Information organization based on traditional paper manual operations

Design and construction of a manual site usable across all stores

Operational design allowing administrators to update information and on-site employees to confirm it

Implementation and operational support

Continuous improvement and adoption support after full-scale operation

Future Development

Change intends to continue supporting Daimaru Matsuzakaya Department Stores in improving operations and ensuring adoption.

Furthermore, through the digital utilization of on-site operational areas, we will contribute to improving corporate operational efficiency, enhancing customer satisfaction, and promoting environmental consideration.

Company Overview

About Daimaru Matsuzakaya Department Stores Co., Ltd.

Daimaru Matsuzakaya Department Stores Co., Ltd. is the company that operates "Daimaru" and "Matsuzakaya." With stores in major cities nationwide, we contribute to the enriched lives of our customers by providing products and services rooted in the local community. We are also promoting transformation in line with the times by working on improving customer experience, operational efficiency, and environmental consideration. For company overview, please visit https://www.daimaru-matsuzakaya.com/.

About Change Co., Ltd.

Change Co., Ltd. is the "behind-the-scenes" force for corporate transformation, entering the field and supporting change to the end. We design human resource development and business process innovation and digitalization, and we take responsibility for delivering results, not just proposals. As a member of the Change Group, we combine expertise in education, AI, and organizational transformation to drive change by engaging directly with the field. With the mission of "Change People, Change Business, Change Japan," we contribute to the evolution of organizational productivity and on-site capabilities. For company overview, please visit https://www.change-jp.com/.