Dialog Launches 'W3 FluxView,' a Next-Generation Operation Management Platform for Real-Time Logistics Visualization and Workforce Optimization

Dialog Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo; CEO: Yoshitaka Hoshi) has announced the launch of 'W3 FluxView,' an operation management platform for logistics centers. W3 FluxView is an enterprise-grade platform that integrates progress management, workforce allocation, and cost analysis in real-time to dramatically improve the speed and accuracy of decision-making in logistics operations. Through tailored design and customization to meet each client's specific business requirements, it ensures successful implementation and results.

## Development Background
In the logistics industry, warehouse operations are becoming increasingly complex due to the rise in e-commerce demand. Simultaneously, issues such as tightened labor regulations and chronic labor shortages, symbolized by the '2024 and 2026 problems,' have become severe. In many logistics centers, progress for each process is aggregated using paper or Excel, and personnel allocation relies on the experience and intuition of managers. Consequently, daily issues arise, such as delayed identification of bottlenecks, inability to track ballooning outsourcing costs until the end of the month, and operational confusion due to inconsistent decision criteria among managers.

To resolve these structural challenges, Dialog developed 'W3 FluxView,' a platform based on 'digital twin' concepts that integrates human, object, and equipment data digitally, enabling real-time visualization and data-driven optimal allocation.

## Overview of 'W3 FluxView'
W3 FluxView is a next-generation operation management platform that integrates progress, allocation, and costs in logistics centers on a single screen in real-time. It connects everything seamlessly—from understanding field conditions to personnel redeployment and daily cost management—to support management decision-making. By creating a cycle where planning, actual input, and cost analysis are linked by the same data source, it accelerates the PDCA cycle.

## Key Features
1. Real-Time Dashboard
Displays progress for all processes, such as receiving, shipping, and packing, via KPI cards. The system automatically detects processes trending toward delay and notifies site managers. Furthermore, it predicts completion times for each process based on current UPH (units per hour), enabling proactive decision-making. With real-time data updated every 5 seconds, the 'health' of the center can be understood at a glance, even from off-site.

2. Intuitive Optimal Workforce Allocation
Features an automated allocation function and a timeline-based allocation modification tool via drag-and-drop. Staff can be rearranged intuitively while considering skills, qualifications, and schedule differences. The system guides the assignment of the right people to the right jobs by matching qualification requirements with worker attributes. Changes are instantly notified to terminals, and the system includes a 5-minute pre-reminder function.

3. Smartphone and Smartwatch Integration
Instant notifications for allocation changes or assistance instructions are sent to smartphones and smartwatches. Tasks for the day are displayed in order, and operations (start, pause, complete) can be performed with minimal taps. The system enforces site rules, such as restricting the start of the next process if the previous one is incomplete, and worker inputs are reflected in the management console in real-time.

4. Real-Time Cost and Balance Management
Visualizes costs by client, process, and employment category at a daily settlement level. It helps discover inflation in labor and outsourcing costs on the same day, supporting the prioritization of corrective actions. It also manages utilization rates, UPH, and unit prices for each dispatch company, enabling the formulation of optimal outsourcing strategies based on performance.

## Comment from Development Team
'In logistics centers, hundreds of decisions are made daily based on intuition and experience. W3 FluxView transforms operations from 'intuition-based' to 'data-driven' by providing evidence for each of those decisions. We commit to designing and customizing the platform to match your workflow to ensure it is effectively integrated. We invite you to experience the transformation W3 FluxView brings through a diagnostic session and demonstration.'
(Dialog Development Team)