Background to Mandatory Harassment Countermeasures, Takacom's "VR-D170 Series" Call Recording Device Surpasses 300,000 Units Sold

Takacom (Headquarters: Toki City, Gifu Prefecture, President: Masato Nakao), a manufacturer and seller of call recording devices, announced that its "VR-D170 Series" call recording device, which can be retrofitted to telephones, has surpassed a cumulative total of 300,000 units sold.

In preparation for the "mandatory implementation of customer harassment (kasuhara) countermeasures" scheduled for October 2026, the need for recording call content for evidence preservation is increasing from the perspective of employee protection and appropriate customer response.

In response to this background, inquiries and consultations for導入 (introduction) of recording solutions, including the "VR-D179/VR-D179A" which facilitates sending guidance messages indicating recording and recording telephone response content, are on the rise.

* Cumulative sales of VR-D170/VR-D170A/VR-D170AII/VR-D175/VR-D175A/VR-D179/VR-D179A as of April 2026.

Mandatory Customer Harassment Countermeasures

Customer harassment (kasuhara), such as abusive language, excessive demands, and threatening behavior from customers, has become a social issue that increases employees' mental burden and risk of turnover. The importance of countermeasures is growing amidst deepening labor shortages. Furthermore, it has been pointed out that companies may be held responsible in relation to their duty of care if they do not take appropriate measures.

In October 2024, the "Customer Harassment Prevention Ordinance" was enacted in Tokyo, and subsequently, movements to enact ordinances have spread to various regions such as Hokkaido, Gunma Prefecture, Aichi Prefecture, and Shizuoka Prefecture.

Furthermore, on June 4, 2025, an amendment to the Act on Promotion of Thorough Measures to Prevent Harassment was passed, and from October 1, 2026, all employers will be obligated to take measures to prevent customer harassment.

Against this backdrop, kasuhara countermeasures are becoming an important issue for both companies and local governments, in terms of both legal compliance and employee protection.

Three Strengths of Takacom's Kasuhara Countermeasures

The "VR-D179 / VR-D179A" can be introduced as a kasuhara countermeasure in a short period without major line construction or system overhauls, utilizing existing telephone environments.

* Image of telephone connection for VR-D179

1. "Easy Retrofit Connection" using existing telephones

It can be connected to a wide range of telephones, from office business phones to home analog phones, regardless of manufacturer or model. The modular pin assignment of the handset can also be easily set with a single switch, eliminating the need to update the Private Branch Exchange (PBX) and allowing for low-cost and speedy implementation by leveraging existing telephone equipment.

2. "Slim Design" that fits under the telephone

With a slim design that can be placed under an existing telephone, it can be installed without taking up much space, even in limited desk areas. Wiring is also simple, just connecting the handset to the main unit, allowing for installation without changing the on-site layout.

3. "Recording Notification Function" to deter malicious complaints

It can send a pre-recorded announcement (fixed or custom) such as "This call is being recorded for service improvement purposes." In addition to preserving records through call recording, this warning is expected to have a deterrent effect on excessive complaints and abusive language.

* To use the recording notification function, you need to connect the telephone handset to the VR-D179/VR-D179A.

Free Case Studies on Starting Kasuhara Countermeasures with "Recording Notification" Now Available

We are offering free materials that summarize kasuhara countermeasure examples in various industries such as local governments, schools, medical institutions, financial institutions, and real estate, as well as the key points for complaint deterrence through "call recording + recording notification."

Recommended for:

・ Those who are struggling with how to proceed with kasuhara countermeasures ・ Those who want to implement countermeasures while controlling costs and construction periods ・ Those who want to know specific examples from other companies

Contents of the materials (partial excerpt):

・ Local governments: Reducing the burden of complaint call handling ・ Medical institutions: Suppression of pay-per-call/sales calls ・ Financial institutions: Deterrence of improper transactions ・ "Call recording + recording notification" 3 key points

▼ Click here for material download

https://www.takacom.co.jp/product/customer-harassment-guide.html

We offer a lineup of call recording solutions that can be selected according to requirements and scale, including the "VR-D179/VR-D179A."

▼ For product details and lineup, click here

https://www.takacom.co.jp/product/category/cate01.html

About Takacom Co., Ltd.

Since its establishment in 1947, Takacom has provided a wide range of products and services related to communication and audio, such as telephone answering devices and broadcasting equipment, as an information communication equipment manufacturer.

We are a domestic specialized manufacturer with a comprehensive service system that handles everything from product planning and development to production, quality control, sales, and maintenance in-house. We will continue to strive to be a company that earns the trust of our customers by providing products swiftly and offering meticulous after-sales service.

Company Name: Takacom Co., Ltd.

Representative: President Masato Nakao

Location: 304-709 Nishiyama, Shimotsuchi, Toki City, Gifu Prefecture, 509-5202

Established: October 1947

Business Activities: Manufacturing and sales of information communication equipment and communication line equipment and materials

Capital: 416 million yen

URL: https://www.takacom.co.jp/