[Survey of 1,038 People] Dispatch Utilization Rate: 'Industry Average 21.1% vs. Top Tier 33.6%' - The Dividing Factor is Matching Function Utilization, Only 9.5% of Dispatch Companies Use It as a Core Business
A survey by Zeku Co., Ltd. targeting 1,038 dispatch company personnel revealed that while the industry average dispatch utilization rate is 21.1%, top-tier companies utilizing matching functions achieve 33.6%. However, only 9.5% of dispatch companies effectively use matching functions as their core business operation.
📋 Article Processing Timeline
- 📰 Published: May 11, 2026 at 19:40
- 🔍 Collected: May 11, 2026 at 11:01
- 🤖 AI Analyzed: May 11, 2026 at 11:34 (32 min after Collected)
Zeku Co., Ltd. (Location: Minato-ku, Tokyo; Representative Director and President: Shota Kondo) conducted a survey targeting 1,038 sales and coordinators at dispatch companies with 50 or more active staff, focusing on "The Three Major Variables Affecting Dispatch Matching 'Utilization Rates' (Presentation Volume, Processing Speed, and Processing Limits)."
The survey results showed that while the industry average utilization rate is 21.1%, top-tier companies in terms of presentation volume (those meeting both conditions of 4 or more initial job offers to staff and a staff presentation rate of 4 times or more per job opening) achieved an average utilization rate of 33.6% (+12.5pt).
However, it was revealed that only 9.5% of dispatch companies in the entire industry are able to "utilize matching functions as the core of their operations" (making job search, candidate extraction, and progress management central to their operations), which is key to increasing utilization rates.
Three Indicators that Divide Dispatch Matching Utilization Rates – Industry Average 21.1%, Top Tier in Presentation Volume 33.6%, Core Utilization Tier 1.7 Times Initial Presentation Volume (n=1,038)
Read the full report (free, no registration required)
All 1,038 survey data, expert opinions, and FAQs are available online.
■ Survey Background: Is "Individual Capability" Really the Only Factor Affecting Utilization Rates?
Due to the declining working population, competition for acquiring dispatch staff is intensifying.
"Prompt and accurate matching" is essential for successful placements, but many workplaces rely on individual experience and intuition, leading to concerns about missed opportunities due to "delayed communication" and "insufficient presentations" as cases increase.
Is individual capability truly the only factor affecting utilization rates? Zeku Co., Ltd. surveyed 1,038 individuals regarding the three major variables directly linked to utilization rates (presentation volume, processing speed, and processing limits).
■ Survey Summary (5 Key Facts)
The five key facts that differentiate utilization rates, as revealed by this survey, are summarized below:
1. The industry average utilization rate is 21.1%. Companies in the top tier for presentation volume (those with 4 or more initial job offers to staff and a staff presentation rate of 4 times or more to companies) achieved 33.6% (+12.5pt).
2. Coordinators' processing limits are concentrated at "6-10 job openings (42.1%)" and "7-10 staff members (38.2%)."
3. The top adverse effects (multiple answers) that occur when processing limits are exceeded are "stagnation in follow-ups" 40.1%, "breakdown in progress management" 35.8%, and "decrease in initial presentation volume" 29.3%. These occur in a chain reaction.
4. Approximately half (48.4%) of companies have "systems but primarily for record-keeping" (job search and progress management are not sufficiently utilized). Only 9.5% of companies utilize matching functions as the core of their operations.
5. Companies that utilize matching functions as the core of their operations achieve 1.7 times more initial job offers to staff (1.8 cases → 3.1 cases) and 1.2 times higher utilization rates (20.7% → 24.3%) compared to analog-centric companies (primarily using Excel and manual work).
■ Survey Overview
Survey Name: Survey on "The Three Major Variables Affecting Dispatch Matching 'Utilization Rates' (Presentation Volume, Processing Speed, and Processing Limits)"
Survey Period: February 27, 2026 (Friday) to March 2, 2026 (Monday)
Survey Method: Internet survey by PRIZMA (https://www.prizma-link.com/press)
Number of Respondents: 1,038
Target Audience: Monitors engaged in sales, coordination, or combined sales/coordination roles at dispatch companies with 50 or more active staff.
Survey Source: Zeku Co., Ltd. (https://zeku.co.jp/)
Monitor Provider: Sacrisa
*"Staff" in this survey refers to dispatch candidates, including applicants and registered staff.
*Numerical values for range responses are calculated as representative values using grouped data estimation (Grouped Mean: weighted average, Grouped Median: interpolated median).
■ Utilization Rate is Divided by "Presentation Volume" – 12.5pt Improvement Potential
"Presentation volume" in dispatch matching is measured by two indicators: (1) the number of initial job offers to one staff member and (2) the number of candidates presented to a company per job opening (presentation multiplier). This survey revealed a direct relationship between these two presentation volumes and utilization rates.
Initial job offers are "2-3 cases" for about half, and staff presentation multipliers are "2x and 3x" for about 80%.
When asked about "the number of specific job offers in the initial interview for one staff member," about half responded "2-3 cases" (53.0%), with an average of 2.54 offers per person.
The "staff presentation multiplier per job opening" was "2x" (38.9%) and "3x" (41.6%), accounting for about 80%, with an average of 2.56x per job opening. This confirms the industry practice of matching 2-3 individuals per job opening.
The survey results showed that while the industry average utilization rate is 21.1%, top-tier companies in terms of presentation volume (those meeting both conditions of 4 or more initial job offers to staff and a staff presentation rate of 4 times or more per job opening) achieved an average utilization rate of 33.6% (+12.5pt).
However, it was revealed that only 9.5% of dispatch companies in the entire industry are able to "utilize matching functions as the core of their operations" (making job search, candidate extraction, and progress management central to their operations), which is key to increasing utilization rates.
Three Indicators that Divide Dispatch Matching Utilization Rates – Industry Average 21.1%, Top Tier in Presentation Volume 33.6%, Core Utilization Tier 1.7 Times Initial Presentation Volume (n=1,038)
Read the full report (free, no registration required)
All 1,038 survey data, expert opinions, and FAQs are available online.
■ Survey Background: Is "Individual Capability" Really the Only Factor Affecting Utilization Rates?
Due to the declining working population, competition for acquiring dispatch staff is intensifying.
"Prompt and accurate matching" is essential for successful placements, but many workplaces rely on individual experience and intuition, leading to concerns about missed opportunities due to "delayed communication" and "insufficient presentations" as cases increase.
Is individual capability truly the only factor affecting utilization rates? Zeku Co., Ltd. surveyed 1,038 individuals regarding the three major variables directly linked to utilization rates (presentation volume, processing speed, and processing limits).
■ Survey Summary (5 Key Facts)
The five key facts that differentiate utilization rates, as revealed by this survey, are summarized below:
1. The industry average utilization rate is 21.1%. Companies in the top tier for presentation volume (those with 4 or more initial job offers to staff and a staff presentation rate of 4 times or more to companies) achieved 33.6% (+12.5pt).
2. Coordinators' processing limits are concentrated at "6-10 job openings (42.1%)" and "7-10 staff members (38.2%)."
3. The top adverse effects (multiple answers) that occur when processing limits are exceeded are "stagnation in follow-ups" 40.1%, "breakdown in progress management" 35.8%, and "decrease in initial presentation volume" 29.3%. These occur in a chain reaction.
4. Approximately half (48.4%) of companies have "systems but primarily for record-keeping" (job search and progress management are not sufficiently utilized). Only 9.5% of companies utilize matching functions as the core of their operations.
5. Companies that utilize matching functions as the core of their operations achieve 1.7 times more initial job offers to staff (1.8 cases → 3.1 cases) and 1.2 times higher utilization rates (20.7% → 24.3%) compared to analog-centric companies (primarily using Excel and manual work).
■ Survey Overview
Survey Name: Survey on "The Three Major Variables Affecting Dispatch Matching 'Utilization Rates' (Presentation Volume, Processing Speed, and Processing Limits)"
Survey Period: February 27, 2026 (Friday) to March 2, 2026 (Monday)
Survey Method: Internet survey by PRIZMA (https://www.prizma-link.com/press)
Number of Respondents: 1,038
Target Audience: Monitors engaged in sales, coordination, or combined sales/coordination roles at dispatch companies with 50 or more active staff.
Survey Source: Zeku Co., Ltd. (https://zeku.co.jp/)
Monitor Provider: Sacrisa
*"Staff" in this survey refers to dispatch candidates, including applicants and registered staff.
*Numerical values for range responses are calculated as representative values using grouped data estimation (Grouped Mean: weighted average, Grouped Median: interpolated median).
■ Utilization Rate is Divided by "Presentation Volume" – 12.5pt Improvement Potential
"Presentation volume" in dispatch matching is measured by two indicators: (1) the number of initial job offers to one staff member and (2) the number of candidates presented to a company per job opening (presentation multiplier). This survey revealed a direct relationship between these two presentation volumes and utilization rates.
Initial job offers are "2-3 cases" for about half, and staff presentation multipliers are "2x and 3x" for about 80%.
When asked about "the number of specific job offers in the initial interview for one staff member," about half responded "2-3 cases" (53.0%), with an average of 2.54 offers per person.
The "staff presentation multiplier per job opening" was "2x" (38.9%) and "3x" (41.6%), accounting for about 80%, with an average of 2.56x per job opening. This confirms the industry practice of matching 2-3 individuals per job opening.