Hotel Granvia Hiroshima (Location: 1-5 Matsubara-cho, Minami-ku, Hiroshima City, General Manager: Masayoshi Shimada) and Hotel Granvia Hiroshima South Gate (Location: 2-37 Matsubara-cho, Minami-ku, Hiroshima City, General Manager: Daisuke Hashizu) have received a total of four first-place awards in the Chugoku/Shikoku region at the "Jalan Award 2025," an event organized by Jalan, a travel information service operated by Recruit Co., Ltd. Notably, Hotel Granvia Hiroshima South Gate secured three first-place awards in its inaugural year.

Scene from the awards ceremony (Daisuke Hashizu, General Manager of Hotel Granvia Hiroshima South Gate)

About the Jalan Award

The "Jalan Award" has been presented since 2012 to recognize accommodation facilities and regions that have achieved outstanding results during the year. It is selected based on reviews and sales performance submitted by travelers nationwide on "Jalan" and "Jalan Net," making it one of the most prestigious awards for accommodation facilities and regions. The awards received this time are as follows:

Award Details

Hotel Granvia Hiroshima South Gate

"Jalan OF THE YEAR Best Hotel to Stay In Award (Overall)" Chugoku/Shikoku Region, 301+ Rooms: First Place "Jalan OF THE YEAR Best Hotel to Stay In Award (Breakfast)" Chugoku/Shikoku Region, 301+ Rooms: First Place

"Jalan OF THE YEAR Best Hotel to Stay In Award (Overall)" Prefecture Category, Hiroshima Prefecture, 301+ Rooms: First Place

Hotel Granvia Hiroshima

"Jalan OF THE YEAR Best Hotel to Stay In Award (Customer Service & Hospitality)" Chugoku/Shikoku Region, 301+ Rooms: First Place

[Awarded First Place in 3 Categories!] Hotel Granvia Hiroshima South Gate

1. Creating a Space to Experience the "Gateway to Setouchi" with All Five Senses

A lobby filled with the scent of aroma on the 7th floor of the Hiroshima Station building.

Hotel Granvia Hiroshima South Gate boasts overwhelming convenience, being directly above Hiroshima Station, and offers a space where guests can experience the "charm of Setouchi" with all five senses from the moment they step into the lobby. As one of the initiatives, the lobby is perfumed with a hotel-original aroma using essential oils made from Hiroshima Prefecture products. In the guest rooms, high-quality beds and chairs finished by local Hiroshima artisans, as well as sustainable Bizen ware mugs, are provided. We received feedback such as, "The chair was comfortable and helped me get my work done," "The aroma in the lobby was soothing," "It was great to see the cityscape and the Shinkansen and conventional trains from the large window of the room," and "It was convenient to move around without getting wet as it's directly above Hiroshima Station."

2. Also First Place in the Breakfast Category! "Exquisite Breakfast Buffet" Featuring the Bounty of Setouchi

Breakfast at Café & Buffet "UmiShima Dining," where you can enjoy the blessings of Setouchi's rich sea and islands.

The buffet restaurant "UmiShima Dining" offers a diverse and varied breakfast featuring abundant local and seasonal ingredients. "Seafood Marche Teppanyaki" and "Roast Beef with Hiroshima Lemon Pepper," created with the desire for guests to enjoy the charm of Hiroshima and Setouchi with all five senses, are among the popular menu items.

We have received comments such as, "It was a great decision to book with breakfast after reading the reviews. I would definitely recommend it to my friends to book breakfast if they stay at this hotel," and "I want to stay here again when I come to Hiroshima just to eat this breakfast." Our special breakfast, which luxuriously colors the start of your day, has received high praise.

3. Second Place in the Service Category! "Seamless Customer Service" Catering to Diverse Needs

An automatic check-in machine that allows guests to complete procedures at their own pace.

Hotel Granvia Hiroshima South Gate has introduced automatic check-in machines and self-baggage services (self-baggage drop-off) to ensure that diverse guests, including tourists, business travelers, and international visitors, can spend their time comfortably. Guests have highly praised the smart functionality, with comments like "It's smooth and convenient even during busy times."

Furthermore, we have also received praise for the "warm hospitality from people" that goes beyond mere convenience. Our lobby staff constantly monitor guests, providing proactive support and meticulous service at the counter. We have received numerous positive reviews regarding our customer service, such as "They guided me with a smile and were attentive" and "There's a sense of security unique to Granvia." We are confident that the fusion of technological convenience and hospitality has led to this award.

[First Place in Customer Service] Hotel Granvia Hiroshima

Hotel Granvia Hiroshima, directly connected to the Shinkansen exit of JR Hiroshima Station, received first place in the "Customer Service & Hospitality" category. Guests have highly praised the hospitality cultivated since its opening, with comments such as, "All the staff who served us had a great demeanor" and "The staff's service was polite and attentive to even the smallest details." Additionally, for stays celebrating birthdays, wedding anniversaries, or 60th birthdays, we have received many comments about memorable customer service and hospitality, such as "The hotel prepared a heartfelt message card, a small gift, and special arrangements, making it a lifelong memory."

This achievement is the result of our daily practice of sharing customer reviews and refining our spirit of hospitality.

An open lobby space that takes advantage of its excellent location directly connected to JR Hiroshima Station. Recommended for stays with three generations. Tsudoi-4B (Guest Room) "Granvia Lounge" for enjoying a relaxing and luxurious time.

Our Wish for Both Hotels ~ "We Want to Be There with the Biggest Smile in This Town" ~

We are striving to realize the JR West Hotel Group's concept of "We Want to Be There with the Biggest Smile in This Town" by accumulating daily efforts on the ground. We believe that our sincere attention to customer reviews and feedback, and our diligent efforts to improve, have led to this award.

We will not rest on our laurels and will continue to strive for further service improvements as a staff team, aiming to be a hotel where guests can have an even more comfortable stay as a base for their travels in Hiroshima.

About Hotel Granvia Hiroshima South Gate

Opened on Monday, March 24, 2025, "Hotel Granvia Hiroshima South Gate" is a new travel hub connecting to Setouchi, located directly above Hiroshima Station. Situated in a prime location, it offers access to the world-renowned "Itsukushima Shrine" and "Atomic Bomb Dome" via public transportation adjacent to the hotel, and is also convenient for business. You can enjoy a relaxing and comfortable private space in this urban oasis. Together with "Hotel Granvia Hiroshima," we are the largest city hotel complex in the Hiroshima region, offering hospitality tailored to each and every guest.

About Hotel Granvia Hiroshima

"Hotel Granvia Hiroshima," directly connected to the Shinkansen exit of JR Hiroshima Station, is ideally located for both business and sightseeing. As it is adjacent to public transportation, it is the perfect base for trips to world heritage sites such as "Itsukushima Shrine" and the "Atomic Bomb Dome."

Please relax and unwind in our tranquil private spaces, where you can forget the hustle and bustle of the city.

About JR West Hotels

As a JR West Group company, JR West Hotels is a hotel group currently operating 13 hotels (4,407 rooms) across 5 brands. As a base for quality travel, we offer "Hotel Granvia," which charms customers along with the region, built on the security of being directly connected to Shinkansen and terminal stations in Kyoto, Okayama, Hiroshima, etc.; "Hotel Vischio," a base for smart travel, offering excellent access to Kyoto, Osaka, Amagasaki, and Toyama stations and advanced services; "THE OSAKA STATION HOTEL, Autograph Collection," built on the site of the first Osaka Station, offering a journey through the unique memories of the station and railways; "Nara Hotel," established in 1909, offering a nostalgic world view that spans time and space; and "Umekoji Potel Kyoto," which connects regions and travelers, offering spaces overflowing with immersion.

We will build upon the trust we have steadily accumulated, starting from "stations," and together with the regions, we will expand the rich lives of each and every customer, continuing to aim for world-class service standards and create the appeal of travel and food, and human connections.

* The URL for the official website of JR West Hotels has changed.

URL: https://jrwest-hotels.jp/

About Membership Programs of JR West Hotels

JR West Hotels participates in two membership programs: "JR Hotel Members," which offers discounts on accommodation fees for JR hotel groups nationwide and more convenient and affordable access to eligible hotels and restaurants, and "WESTER Points," which provides various services and benefits for JR West Group railways and shopping. Both programs are free to join with no annual fees, and accumulated points can be used at eligible facilities. For more details, please visit the URL below.

Two Membership Programs

Availability of banquet rooms and restaurants can now be checked online.

<Restaurants>

You can check seat availability and make same-day web reservations.

Click here for restaurant seat availability information.

<Banquet Rooms>

You can check availability up to 3 months in advance by entering your desired date, format, and number of guests.

(Available for Hotel Granvia Kyoto, Osaka, Okayama, Hiroshima, Hotel Vischio Amagasaki, Nara Hotel)

Click here for banquet room availability information.

FACT BOX

  • Source: PR TIMES
  • Category: 受賞