Comprehensive Outsourcing of Daily Operations for Intra-Group E-Commerce — Launch of Administrative Support Service for Internal Procurement, Employee Sales, and Group Joint Purchasing EC

Sanku Network Co., Ltd. (Headquarters: Koto-ku, Tokyo; President & CEO: Yoshio Katamachi; hereinafter 'Sanku Network') has launched its 'Intra-Group EC Operations Outsourcing Service' targeting corporate groups and mid-sized enterprises. While the adoption of intra-group EC and digital transformation (DX) in internal procurement is accelerating, many companies face challenges in user adoption due to the operational burden placed on internal teams after implementation. Sanku Network addresses this by taking full responsibility for post-implementation tasks such as product registration, order processing, inquiry handling, billing support, and user engagement, ensuring that intra-group EC platforms become established as actively used business infrastructure.

Why Intra-Group EC Platforms Remain Underutilized

An increasing number of companies are adopting closed EC platforms such as internal procurement EC, group joint purchasing EC, and employee sales EC. However, on-site teams continue to face persistent issues: 'There's an EC site, but it's not being used'; 'Product master data isn't updated, making items hard to search'; 'Inquiries are concentrated at headquarters'; and 'Order errors, delivery confirmations, and returns still require manual intervention.'

Unlike B2C-EC, intra-group EC requires careful handling of users, permissions, pricing, invoicing, and inquiry responses in accordance with defined operational rules. Without a dedicated team to continuously manage tasks such as product master updates, order processing, first-line inquiry responses, and department-level reporting and billing support, even well-built EC systems risk becoming obsolete.

The key determinant of success or failure for intra-group EC is 'who will operate it.'

Background: Growth of the B2B-EC Market and On-Site Operational Challenges

According to the Ministry of Economy, Trade and Industry's 'Market Survey on Electronic Transactions,' Japan's B2B-EC market has reached a scale of 514 trillion yen, reflecting a major trend toward digitization in business-to-business transactions. However, few companies have established systems to outsource the 'operational workload' that follows EC implementation, leaving many teams reliant on manual, siloed processes.

Additionally, compliance with the Electronic Recordkeeping Law and strengthened procurement controls now require detailed operational records that track 'who, when, what, and at what price' transactions were processed. These environmental changes are increasing demand for outsourcing the operational management of intra-group EC platforms.

Service Overview: Six-Menu Comprehensive Operational Outsourcing

Sanku Network is an execution-focused outsourcing company that integrates ITO (IT Outsourcing), BPO (Business Process Outsourcing), and BPD (Business Process Design). Leveraging expertise from operating call centers and administrative offices, the company has systematized a specialized service for managing the operational workload of intra-group EC platforms.

Six Service Offerings:

① Pre-Operational Business Analysis and Design Support

Supports business design prior to launch, including auditing current ordering methods, designing product categories, organizing permission and approval workflows, and establishing operational rules.

② Launch Support

Handles all setup tasks required for operations, including initial product and price master registration, user ID setup, FAQ and manual creation, and test order processing.

③ Daily Operations Management

Manages daily order processing tasks such as order verification, quotation requests, delivery and inventory confirmation, cancellation and return processing, and user inquiry responses.

④ Product and Price Master Management

Maintains master data in up-to-date condition through new product registration, discontinuation handling, price revisions, product description updates, image replacements, and category restructuring.

⑤ Billing, Closing, and Reporting Support

Provides monthly order data aggregation, company-, department-, and location-level reporting, billing data preparation assistance, and usage reports with improvement recommendations.

⑥ User Adoption and Promotion

Establishes systems for sustained EC usage through onboarding communications, user manual development, FAQ improvements, follow-up with low-usage departments, and employee sales campaign management.

Supported Intra-Group EC Types

The service supports both operational outsourcing for existing platforms and administrative support for new implementations.

Supported platforms include:

- Group joint purchasing EC - Internal office supplies and consumables ordering EC - Employee sales EC - Employee welfare EC - Dedicated sites for group companies - EC platforms for dealers and franchisees

Sanku Network also serves as an operational partner for EC system providers, procurement management system vendors, and DX support companies.

Measurable Outcomes: Continuous Improvement via Monthly Reporting

The effectiveness of Sanku Network's operational outsourcing is continuously monitored using quantitative metrics.

Key performance indicators include: EC adoption rate, number of orders, reduction in phone/email/fax inquiries, inquiry volume, order error rate, processing lead time, monthly purchase value, and number of participating companies and departments.

These metrics are reported monthly and used to inform ongoing improvement initiatives.

Why Choose Sanku Network?

- End-to-End Support from Design to Operations

Sanku Network takes full responsibility from upstream design through product registration, order processing, inquiry handling, and billing support. Its ability to cover the 'operational workload'—an area often overlooked by system vendors—is its key differentiator.

- Proven Track Record in Call Center and Administrative Operations

Since its founding in 1997, Sanku Network has accumulated extensive operational expertise through managing call centers, administrative offices, order processing, inquiry responses, and reporting across diverse industries.

- Scalable Support from Small-Scale Start

Full outsourcing is not required from day one. Clients can begin with partial operational support and gradually expand the scope as needed.

Comment from President Yoshio Katamachi

'Intra-group EC platforms won't succeed with system implementation alone. Only when there is a dedicated team to handle daily tasks—product master updates, order processing, inquiry responses, and reporting—can EC become a truly utilized business infrastructure. Sanku Network's mission is to take over these operational tasks, enabling on-site teams to focus on their core responsibilities.'

Inquiries

Sanku Network will consult on current operational challenges and propose suitable outsourcing scopes.

Web Form: https://www.sanku.net/inquiry/mpmail/ (available 24/7)

Email: info@sanku.net (available 24/7)

Phone: 0120-039-564 (Weekdays 9:00–18:00)

Related Links

Service Introduction URL: https://lp49.sanku.net

Official Website URL: https://www.sanku.net/

Company Overview

Sanku Network Co., Ltd. (founded March 1997) is an execution-focused outsourcing company combining ITO, BPO, and BPD. The company supports a wide range of clients—from manufacturers and distributors to government agencies and listed companies—by managing call centers, administrative offices, logistics centers, and field support operations. Certified under ISMS (ISO/IEC 27001:2022) and the Privacy Mark. Capital: 50.5 million yen. Employees: 92 (including group companies). Operational bases in Tokyo (headquarters), Osaka, Saitama, and Manila (Philippines), enabling nationwide and international support.