U-KOMI Wins "Product Improvement Utilization Division" at ITreview Customer Voice Leaders 2026

Subspire Inc. (Headquarters: Kyotango City, Kyoto Prefecture, CEO: Churchill Riley), which provides the UGC utilization platform "U-KOMI" for EC and mail-order businesses, is pleased to announce that it has received the "Product Improvement Utilization Division" award at "Customer Voice Leaders 2026," announced by ITcloud Inc., the operator of the IT product and SaaS review platform "ITreview."

This award is presented to companies that actively incorporate customer feedback through ITreview, grow together with their customers through product/service improvements and relationship building. In fiscal year 2026, a total of 10 companies were selected across 7 divisions, and U-KOMI was awarded in the "Product Improvement Utilization Division." The award ceremony was announced at the ITreview User Conference "VOICE" held on June 16, 2026.

[Product Improvement Utilization Division] Subspire Inc. (U-KOMI)

- Implemented over 30 functional improvements based on reviews, driving product value enhancement.

Points of Award

U-KOMI positions user reviews received on ITreview not merely as evaluations, but as crucial primary information for product improvement. Based on customer requests and challenges identified in reviews, over 30 functional improvements have been implemented in the past year, leading to continuous enhancement of product value. This initiative of "driving the development cycle based on customer voices" was recognized, leading to the award in the Product Improvement Utilization Division.

What is Customer Voice Leaders?

"Customer Voice Leaders" is an initiative that honors companies that actively incorporate user feedback through ITreview, utilize it for improving their products and services, strengthening customer relationships, and for AEO (Answer Engine Optimization).

In recent times, with the spread of generative AI, the importance of actual user voices (primary information) has further increased, and the importance of review utilization by companies is rapidly growing. In fiscal year 2026, a total of 10 companies were selected across 7 divisions: Review Collection Division, Product Improvement Utilization Division, Content Utilization Division, Intent Data Utilization Division, Customer Success Utilization Division, Executive Utilization Division, and AEO/AI Utilization Division.

About ITreview User Conference "VOICE"

This conference, which served as the venue for the announcement of "Customer Voice Leaders," is a user event that invites companies listed on ITreview to share initiatives and results in marketing, sales, customer success, and product improvement utilizing customer feedback. In 2026, case study sessions by award-winning companies and sessions on review utilization and AEO in the age of generative AI were held, with approximately 300 listed companies participating.

Official ITreview Announcement (ITcloud Inc.): https://www.itreview.jp/labo/archives/24335

CEO Comment

We are deeply honored to be recognized in the "Product Improvement Utilization Division." We believe that customer voices expressed in reviews are the most reliable clues for improving our products. We believe this award is a result of our commitment to carefully considering each piece of feedback received and shaping it into improvements.

We believe that in the coming era of advancing generative AI, the value of voices from customers who actually use our products will only increase. Moving forward, we will continue to strive for a product that can grow together with our customers, by continuing improvements based on customer feedback.

Churchill Riley, Representative Director, Subspire Inc.

What is the UGC Utilization Platform "U-KOMI"?

"U-KOMI" is a UGC (User Generated Content) utilization platform for EC and mail-order businesses. It supports the entire process from collecting product reviews, photos, and social media posts, to displaying them on the site and providing AI-powered review analysis and response support, thereby contributing to building trust with prospective buyers and improving conversions. It integrates with major EC platforms such as makeshop, color me shop, futureshop, ecforce, Shopify, and EC-CUBE, and is used by a wide range of businesses.

▼ U-KOMI Reviews (ITreview)

https://www.itreview.jp/products/u-komi/reviews

Inquiries Regarding This Release

Subspire Inc.

Location: Kuzuno 368-8, Kumihama-cho, Kyotango City, Kyoto Prefecture

U-KOMI Service Site: https://u-komi.com/

Corporate Site: https://subspire.co.jp/