Official Release of Scenario-Based 'Voicebot Feature' for AI Call Center System 'VLOOM'
Collabos Corporation has officially launched a generative AI-powered voicebot feature in its AI call center system 'VLOOM', enabling full automation of phone operations like reservations and identity verification.
📋 Article Processing Timeline
- 📰 Published: April 23, 2026 at 19:30
- 🔍 Collected: April 23, 2026 at 11:01
- 🤖 AI Analyzed: April 24, 2026 at 02:24 (15h 22m after Collected)
Collabos Corporation (Headquarters: Chiyoda-ku, Tokyo, Representative Director and President: Takao Mogi), which provides cloud-based call center and marketing systems on a monthly subscription basis, has officially released the 'Voicebot Feature' in its AI call center system 'VLOOM', realizing AI-driven voice interaction.
This feature utilizes the latest generative AI technology to allow AI to automatically complete routine tasks over the phone, such as identity verification and reservation booking. During the early access period starting in February 2026, it received high praise for its high operability and business reduction effects, leading to many customers considering its introduction, and it has now been officially launched.
■ Background of Development
In the call center industry today, against the backdrop of chronic labor shortages, soaring labor costs, and the diversification and sophistication of inquiries, efforts are underway to shift towards non-voice channels via chat and web forms, and to improve the efficiency of operator tasks using AI. Under these circumstances, our company has advanced initiatives utilizing AI and generative AI integration, providing features such as voice recognition (transcription), automatic summarization of call content, key point extraction, and automatic FAQ generation.
The newly released voicebot feature provides a 'digital workforce' where 'AI takes over the phone response itself.' This contributes to realizing next-generation call center operations by establishing a 24/7/365 reception system and allowing human resources to focus on providing advanced dialogues and hospitality that only humans can offer.
■ 4 Key Features of the 'VLOOM' Voicebot Feature
This feature is accessible from the 'VLOOM' management screen. It comes equipped with four functions that have evolved through the early access period.
1. Break away from vendor dependence with intuitive scenario creation (No-code UI)
It employs a 'Flow Editor (Node-based GUI)' (*1) based on React Flow. Even without specialized knowledge, you can intuitively build and modify dialogue flows just by manipulating icons. Therefore, without relying on external vendors, it is possible to make immediate improvements led by the frontline, greatly contributing to the high-speed rotation of the PDCA cycle in operations.
*1 A user interface built using the JavaScript library React Flow. It allows users to draw flowcharts, connect nodes (points/blocks) with lines, and visually and intuitively design complex logic and processing flows.
2. Achieve automated completion of tasks through API integration with external systems
By seamlessly synchronizing with Salesforce (CRM), Google Calendar, SMS delivery services, CRM (Customer Relationship Management) systems, etc., it can automatically complete processes from end to end, for example, from identity authentication by name or phone number, checking availability during booking, completing the reservation, to sending a completion notice. Furthermore, by immediately sending interaction details and guidance information via SMS (Short Message Service) to ensure reliable information transmission, it is possible to prevent troubles caused by misunderstandings or no-shows for reservations.
3. Advanced language understanding and summarization by Generative AI (Gemini API)
Supports Google's generative AI 'Gemini API'. The AI correctly interprets ambiguous expressions (orthographical variants) spoken by users, such as 'the day after tomorrow' or 'Reiwa year X,' and converts them into a format that can be registered in the system. In addition, after the call ends, the AI automatically summarizes the conversation content and saves it as a history, significantly reducing the confirmation workload for administrators.
4. Reduce labor costs with 24/7/365 immediate response
The AI responds instantly to calls made at night, on holidays, or during peak times. This prevents opportunity loss caused by making users wait, making it possible to accept reservations and inquiries while keeping labor costs down.
[Main Assumed Use Cases]
Reservations, Modifications, Cancellations
24-hour reservation reception for restaurants, beauty salons, medical institutions, etc.
Identity Verification and Cancellation Reception
Routine cancellation procedures for e-commerce, mail order, insurance, etc.
Internal Help Desk
Receiving inquiries from frontline staff at stores, factories, etc.
Callback Reservations
Callback phone reservations during peak times.
■ Pricing
We will propose the optimal plan according to the customer's business content, scale, and integrated systems. For details, please contact our sales representatives.
Inquiry Form
■ Future Plans
For future developments, we plan to further expand the scope of generative AI utilization in the voicebot feature and implement a function to proactively identify customer intent and an advanced response branching function referencing FAQ information. With this, the voicebot will make autonomous judgments and responses to customer inquiries, enabling it to respond in a more human-like manner, aiming to evolve into an 'AI Agent' that automates call center support.
This feature utilizes the latest generative AI technology to allow AI to automatically complete routine tasks over the phone, such as identity verification and reservation booking. During the early access period starting in February 2026, it received high praise for its high operability and business reduction effects, leading to many customers considering its introduction, and it has now been officially launched.
■ Background of Development
In the call center industry today, against the backdrop of chronic labor shortages, soaring labor costs, and the diversification and sophistication of inquiries, efforts are underway to shift towards non-voice channels via chat and web forms, and to improve the efficiency of operator tasks using AI. Under these circumstances, our company has advanced initiatives utilizing AI and generative AI integration, providing features such as voice recognition (transcription), automatic summarization of call content, key point extraction, and automatic FAQ generation.
The newly released voicebot feature provides a 'digital workforce' where 'AI takes over the phone response itself.' This contributes to realizing next-generation call center operations by establishing a 24/7/365 reception system and allowing human resources to focus on providing advanced dialogues and hospitality that only humans can offer.
■ 4 Key Features of the 'VLOOM' Voicebot Feature
This feature is accessible from the 'VLOOM' management screen. It comes equipped with four functions that have evolved through the early access period.
1. Break away from vendor dependence with intuitive scenario creation (No-code UI)
It employs a 'Flow Editor (Node-based GUI)' (*1) based on React Flow. Even without specialized knowledge, you can intuitively build and modify dialogue flows just by manipulating icons. Therefore, without relying on external vendors, it is possible to make immediate improvements led by the frontline, greatly contributing to the high-speed rotation of the PDCA cycle in operations.
*1 A user interface built using the JavaScript library React Flow. It allows users to draw flowcharts, connect nodes (points/blocks) with lines, and visually and intuitively design complex logic and processing flows.
2. Achieve automated completion of tasks through API integration with external systems
By seamlessly synchronizing with Salesforce (CRM), Google Calendar, SMS delivery services, CRM (Customer Relationship Management) systems, etc., it can automatically complete processes from end to end, for example, from identity authentication by name or phone number, checking availability during booking, completing the reservation, to sending a completion notice. Furthermore, by immediately sending interaction details and guidance information via SMS (Short Message Service) to ensure reliable information transmission, it is possible to prevent troubles caused by misunderstandings or no-shows for reservations.
3. Advanced language understanding and summarization by Generative AI (Gemini API)
Supports Google's generative AI 'Gemini API'. The AI correctly interprets ambiguous expressions (orthographical variants) spoken by users, such as 'the day after tomorrow' or 'Reiwa year X,' and converts them into a format that can be registered in the system. In addition, after the call ends, the AI automatically summarizes the conversation content and saves it as a history, significantly reducing the confirmation workload for administrators.
4. Reduce labor costs with 24/7/365 immediate response
The AI responds instantly to calls made at night, on holidays, or during peak times. This prevents opportunity loss caused by making users wait, making it possible to accept reservations and inquiries while keeping labor costs down.
[Main Assumed Use Cases]
Reservations, Modifications, Cancellations
24-hour reservation reception for restaurants, beauty salons, medical institutions, etc.
Identity Verification and Cancellation Reception
Routine cancellation procedures for e-commerce, mail order, insurance, etc.
Internal Help Desk
Receiving inquiries from frontline staff at stores, factories, etc.
Callback Reservations
Callback phone reservations during peak times.
■ Pricing
We will propose the optimal plan according to the customer's business content, scale, and integrated systems. For details, please contact our sales representatives.
Inquiry Form
■ Future Plans
For future developments, we plan to further expand the scope of generative AI utilization in the voicebot feature and implement a function to proactively identify customer intent and an advanced response branching function referencing FAQ information. With this, the voicebot will make autonomous judgments and responses to customer inquiries, enabling it to respond in a more human-like manner, aiming to evolve into an 'AI Agent' that automates call center support.