Cloud CTI 'CT-e1/SaaS' Begins Integration with NTT TechnoCross's CRM Solution 'CTBASE/AgentProSMART'
The cloud-based CTI service 'CT-e1/SaaS' has started integrating with NTT TechnoCross's CRM solution. It provides advanced features like voice recognition and offers free customization.
📋 Article Processing Timeline
- 📰 Published: April 13, 2026 at 10:00
- 🔍 Collected: April 13, 2026 at 12:51 (2h 51m after Published)
- 🤖 AI Analyzed: April 19, 2026 at 21:44 (152h 53m after Collected)
In addition to basic features such as Interactive Voice Response (IVR) and Automatic Call Distribution (ACD), which are commonly known as CTI systems used in call center operations, we offer an advanced cloud-based CTI service with expandability that includes integration with external CRMs, smartphones, and text transcription of call recordings (voice recognition). Despite being a subscription service, we deliver free customization and human support from implementation through to operation.