Cloud CTI 'CT-e1/SaaS' Begins Integration with NTT TechnoCross's AI Voicebot 'CTBASE/SmartCommunicator'
The cloud-based CTI service 'CT-e1/SaaS' has integrated with NTT TechnoCross's AI voicebot to enhance call center automation and efficiency.
📋 Article Processing Timeline
- 📰 Published: April 13, 2026 at 10:00
- 🔍 Collected: April 13, 2026 at 12:51 (2h 51m after Published)
- 🤖 AI Analyzed: April 19, 2026 at 21:46 (152h 55m after Collected)
We provide an advanced cloud-based CTI service that offers not only basic functions like Interactive Voice Response (IVR) and Automatic Call Distribution (ACD)—commonly used in call center operations—but also extensibility such as external CRM integration, smartphone compatibility, and voice-to-text functionality for call recordings. Despite being a subscription service, we realize free customization and human support from implementation through to operation.