Commerce Force and Welmo Form Capital Alliance to Drive Digital Transformation in Nursing Care
Commerce Force and Welmo have entered a capital and business alliance to accelerate digital transformation in the nursing care sector. By combining Commerce Force's AI chatbot and UGC platforms with Welmo's network of over 31,000 care facilities, the two companies aim to develop specialized AI agents and optimize care equipment e-commerce.
📋 Article Processing Timeline
- 📰 Published: April 28, 2026 at 19:00
- 🔍 Collected: April 28, 2026 at 10:32
- 🤖 AI Analyzed: April 28, 2026 at 14:22 (3h 50m after Collected)
Commerce Force Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo; Representative Director and President: Fuyumi Onose; hereinafter 'Commerce Force') has entered into a capital and business alliance with Welmo Inc. (Headquarters: Fukuoka City, Fukuoka Prefecture; Representative Director, Chairman and President: Yusuke Kano; hereinafter 'Welmo'), a company dedicated to solving social issues in the nursing care sector.
Through this alliance, the companies will promote the expansion of the AI chatbot 'Chatforce' and the AI UGC platform 'UGCforce' by utilizing Welmo's network of over 31,000 nursing care facilities nationwide. Furthermore, by merging the expertise of both companies, they will promote DX (Digital Transformation), AI integration, and e-commerce expansion in the nursing care and welfare fields through the joint development of AI agents specialized for the nursing care industry.
■ Background of the Capital and Business Alliance
In the Japanese nursing care industry, in addition to the worsening shortage of human resources, major challenges include the increasing decision-making burden on users and their families, as well as information asymmetry. Specifically, the following issues have become apparent:
- The difficulty of selecting the most suitable items from tens of thousands of nursing care and welfare products on e-commerce sites.
- The complexity of organizing conditions (care level, medical needs, cost, etc.) when choosing a facility.
- The burden on care facility staff in responding to inquiries.
To address these challenges, the alliance aims to drastically promote DX in the care industry by fusing Welmo's 'care network and specialized care knowledge' with Commerce Force's 'AI technology and e-commerce expertise.'
■ Purpose of the Capital and Business Alliance
1. Expanding Sales Channels Utilizing a Network of Over 31,000 Care Providers: By providing the AI chatbot 'Chatforce' and the AI UGC tool 'UGCforce' to Welmo's robust customer base, the companies will promote DX for care equipment e-commerce operators and care providers.
2. Joint Development of AI Care Concierge Agents: Building an AI customer service platform that goes beyond conventional chatbots by merging Commerce Force's AI technology with Welmo's specialized expertise in the nursing care domain (such as AI reasoning engines). They will develop AI agents specialized for nursing care.
■ Expected Effects
- Improved customer experience (CX) and conversion rate (CVR) on care equipment and daily necessity e-commerce sites.
- Significant reduction in the time spent by care providers responding to inquiries.
- Reduced decision-making burden for users and their families.
- Improved productivity at care facilities.
■ Future Outlook
Moving forward, the companies will link Welmo's care knowledge and AI with Commerce Force's purchase and consideration data to achieve highly personalized support. In the future, they aim to build an 'AI HealthTech Infrastructure' that will serve as the foundation for AI utilization in the nursing care field.
■ Provided Products
- AI Chatbot Platform 'Chatforce': An all-in-one AI chatbot equipped with features ranging from AI customer service and automated customer support (CS) to conversion acquisition such as EFO and payments, Instagram/LINE integration, and AI agents. URL: https://chat-force.ai/
- AI UGC Platform 'UGCforce': An all-in-one AI review marketing and UGC tool that uses AI to automate everything from the generation, collection, posting, analysis, and improvement of various UGC (user-generated content) such as reviews, SNS posts, staff posts, and video commerce, improving CVR on corporate websites and landing pages to increase sales. URL: https://ugc-force.ai
■ Comments from Representatives
Yusuke Kano, Representative Director, Chairman and President of Welmo Inc.:
'Since its founding in 2013, Welmo has worked on developing DX solutions specialized for the nursing care sector and has continued to face challenges in caregiving through the Mirumo series, including Mirumo AI. The specialized care knowledge we have accumulated is our greatest asset. In this capital and business alliance, we are taking on the new challenge of expanding this knowledge into the e-commerce field. The selection of daily necessities for home care is...'
Through this alliance, the companies will promote the expansion of the AI chatbot 'Chatforce' and the AI UGC platform 'UGCforce' by utilizing Welmo's network of over 31,000 nursing care facilities nationwide. Furthermore, by merging the expertise of both companies, they will promote DX (Digital Transformation), AI integration, and e-commerce expansion in the nursing care and welfare fields through the joint development of AI agents specialized for the nursing care industry.
■ Background of the Capital and Business Alliance
In the Japanese nursing care industry, in addition to the worsening shortage of human resources, major challenges include the increasing decision-making burden on users and their families, as well as information asymmetry. Specifically, the following issues have become apparent:
- The difficulty of selecting the most suitable items from tens of thousands of nursing care and welfare products on e-commerce sites.
- The complexity of organizing conditions (care level, medical needs, cost, etc.) when choosing a facility.
- The burden on care facility staff in responding to inquiries.
To address these challenges, the alliance aims to drastically promote DX in the care industry by fusing Welmo's 'care network and specialized care knowledge' with Commerce Force's 'AI technology and e-commerce expertise.'
■ Purpose of the Capital and Business Alliance
1. Expanding Sales Channels Utilizing a Network of Over 31,000 Care Providers: By providing the AI chatbot 'Chatforce' and the AI UGC tool 'UGCforce' to Welmo's robust customer base, the companies will promote DX for care equipment e-commerce operators and care providers.
2. Joint Development of AI Care Concierge Agents: Building an AI customer service platform that goes beyond conventional chatbots by merging Commerce Force's AI technology with Welmo's specialized expertise in the nursing care domain (such as AI reasoning engines). They will develop AI agents specialized for nursing care.
■ Expected Effects
- Improved customer experience (CX) and conversion rate (CVR) on care equipment and daily necessity e-commerce sites.
- Significant reduction in the time spent by care providers responding to inquiries.
- Reduced decision-making burden for users and their families.
- Improved productivity at care facilities.
■ Future Outlook
Moving forward, the companies will link Welmo's care knowledge and AI with Commerce Force's purchase and consideration data to achieve highly personalized support. In the future, they aim to build an 'AI HealthTech Infrastructure' that will serve as the foundation for AI utilization in the nursing care field.
■ Provided Products
- AI Chatbot Platform 'Chatforce': An all-in-one AI chatbot equipped with features ranging from AI customer service and automated customer support (CS) to conversion acquisition such as EFO and payments, Instagram/LINE integration, and AI agents. URL: https://chat-force.ai/
- AI UGC Platform 'UGCforce': An all-in-one AI review marketing and UGC tool that uses AI to automate everything from the generation, collection, posting, analysis, and improvement of various UGC (user-generated content) such as reviews, SNS posts, staff posts, and video commerce, improving CVR on corporate websites and landing pages to increase sales. URL: https://ugc-force.ai
■ Comments from Representatives
Yusuke Kano, Representative Director, Chairman and President of Welmo Inc.:
'Since its founding in 2013, Welmo has worked on developing DX solutions specialized for the nursing care sector and has continued to face challenges in caregiving through the Mirumo series, including Mirumo AI. The specialized care knowledge we have accumulated is our greatest asset. In this capital and business alliance, we are taking on the new challenge of expanding this knowledge into the e-commerce field. The selection of daily necessities for home care is...'