Accelerating DX in Store Maintenance! "QnaviORDER" Releases New Features: "Easy Search" for Shortest Request Steps and "Approval Status Tracking" for Real-time Progress Monitoring Simultaneously Implemented!

Globar Inc. (Chiyoda-ku, Tokyo; Representative Director: Katsuji Hirata; hereinafter: "Globar"), which operates the store trouble resolution app "QnaviORDER" (https://www.globar.co.jp/lp/qnavi/), announces the release of new features: "Easy Search" and "Approval Status Tracking."

**About the "Easy Search" feature:**

* Reduces user burden and enables requests in the shortest possible time. * Allows text-based incident searches while retaining existing selection screens.

**About the "Approval Status Tracking" feature:**

* Visualizes "who is currently awaiting approval," eliminating on-site anxiety and confirmation efforts. * Detailed confirmation of multi-stage approval steps is possible from the list of approvers.

**About "QnaviORDER":**

"QnaviORDER" is an app service that matches maintenance staff in as little as 30 seconds (※1) during sudden troubles such as air conditioning, plumbing, or electrical leaks in store businesses, and manages regular maintenance.

There are cases where the introduction of QnaviORDER has reduced maintenance response time in stores by 84% (※2) annually, achieving significant operational improvements.

Furthermore, for maintenance staff, by utilizing QnaviORDER's unique features such as automated document creation, the number of cases a single worker can handle per day has more than doubled (※3), contributing to the resolution of labor shortages.

Previously, when store troubles occurred, many tasks arose: finding available maintenance staff for on-site response, and after the trouble was resolved, sharing information with accounting staff regarding payment to maintenance staff, and submitting documents. QnaviORDER completes such tasks with a single app, reducing maintenance-related time and creating an environment where users can concentrate on their core business (sales expansion, marketing, human resource development, menu development, etc.).

Globar also has a network of maintenance staff and a system capable of full-menu support nationwide. Since it directly deals with both store-side and staff-side users, a deep understanding of both operations is a strength.

This leads to the ability to propose value-added features effective for business improvement for both users.

The speed of app expansion, from planning to implementation, is also a major strength.

"QnaviORDER" URL: https://www.globar.co.jp/lp/qnavi/

※1 According to in-house research (average matching time is approximately 90 seconds). ※2, 3 According to in-house research.

**Company Profile:**

Company Name: Globar Inc. Location: Kanda Plaza Building 2F, 13 Kanda Higashimatsushitacho, Chiyoda-ku, Tokyo Representative Director: Katsuji Hirata Business Overview: Provision of QnaviORDER, grease trap cleaning, and total store maintenance business URL: https://www.globar.co.jp/ Qnavi: https://www.globar.co.jp/lp/qnavi/

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