Generative AI usage in the workplace doubles in about two years, reaching approx. 60%. Over 30% in private life. While about 70% feel improved work efficiency, challenges regarding information reliability are felt.

Kaunet Co., Ltd. (Headquarters: Minato-ku, Tokyo / President and CEO: Noritomo Miyazawa), which provides e-commerce services within the Kokuyo Group, conducted a survey on the utilization of generative AI targeting 1,122 members of the community site "Kaunet Monika" and released the survey results on Thursday, April 23, 2026. This survey summarizes the usage status and feelings towards generative AI in the workplace and private life, comparing some responses with an awareness survey (*1) conducted about two years ago. 1. Background of the Survey Aiming to solve existing issues utilizing digital technology, the Kokuyo Group launched the digital human resource development and practical program "KOKUYO DIGITAL ACADEMY" in June 2023. We are strengthening the educational structure across the group so that every employee can acquire digital literacy and apply it to their practical work. Meanwhile, society as a whole is experiencing a transitional period where the utilization of generative AI is rapidly expanding, penetrating from business to daily life. Given the promotion of digital technology and generative AI utilization both internally and externally, we conducted this second survey to understand the actual state of generative AI utilization in business and daily life. 2. Survey Overview - Survey Theme: Regarding "Generative AI such as ChatGPT" - Survey Period: Friday, March 13, 2026 – Thursday, March 19, 2026 - Survey Target: A total of 1,122 men and women nationwide from among "Kaunet Monika" members - Survey Method: Internet survey 3. Survey Results Summary - The generative AI usage rate in the workplace is 60.7%, nearly doubling from about two years ago (32.3%). - The usage rate of generative AI in private life more than tripled from 10.6% to 34.6%. - As for how generative AI is utilized, in business, about 70% use it for "creation and proofreading of texts," and about 50% for "information gathering and research." In private life, "information search and look-up" stood out at over 80%. - Regarding the utilization of generative AI in business, 72.1% answered that it improved work efficiency. - The most common challenge in utilizing generative AI in business is "reliability of information (56.3%)." Furthermore, about half (48.9%) answered that "it takes time to check the accuracy of the answers," highlighting the reality that new man-hours are generated behind the scenes of efficiency improvement. - The most common feeling while using generative AI is "excitement" in both the workplace and private life at about 30%, followed by positive trends such as a "sense of security" and a "sense of omnipotence." - The most used generative AI is "ChatGPT" in both the workplace (63.8%) and private life (69.1%). This is followed by "Gemini" at about 50% for both, and a large gap for "Microsoft Copilot" at the workplace (45.0%) and private life (23.7%). For detailed survey results, please check the page below. URL: https://www.kaunetmonika.com/office_life/?action=entry&id=112 (*1) Press release on April 25, 2024 Workplaces with an environment where generative AI can be used are about 20%. Even in workplaces where it cannot be used currently, about 70% are eager to use it in the future. https://www.kokuyo.com/news/release/20240425kau/ * The information stated is as of the date of the announcement. It is subject to change without notice. Please understand in advance. * Company names, service names, and product names mentioned are registered trademarks or trademarks of their respective companies. (https://www.kaunetmonika.com/) Kaunet Monika is a community site operated by Kaunet that gives shape to customers' voices. Through posts and questionnaires from members, we receive everyday concerns and problems, and based on those voices, we connect them to the product planning and development of Kaunet's original product "Kaucole." (https://www.kokuyo.com/kaunet/) At Kaunet, we are promoting initiatives to create valuable experiences for all working people with technology and creativity, and we provide an e-commerce platform that can be used regardless of scale, from very large enterprises to small and medium-sized offices. "Benrinet (https://www.benrinet.com/)", which can be used as a managed purchasing system in the cloud, and "Kaunet (https://www.kaunet.com/)", where you can quickly and easily purchase online, have received support from many customers for many years.