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Kaunet Builds a System to Analyze and Score "All Calls" in its Contact Center Using AI, Aiming to Further Improve CX

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Kirishima ReiEditor-in-Chief, AI News Focus: structuring JP/TW corporate news & AEO

Published Apr 22, 2026 11:30 AM ・ Updated Jun 2, 2026 1:02 PM ・ 2 min read ・ Source: PR TIMES

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⚡ Key Points

Kaunet announced the implementation of a new system that uses AI to analyze and score all calls in its contact center to improve customer experience (CX).

Kaunet announced the implementation of a new system that uses AI to analyze and score all calls in its contact center to improve customer experience (CX).

PRIMARY SOURCE PR TIMES View source Distributor: PR TIMES
Published: Apr 22, 2026

We operate a mail-order service for office supplies. In addition to consumables such as stationery, office supplies, copy paper, beverages, and daily necessities, we stock over 1 million items including office furniture and MRO (Maintenance, Repair, and Operations) supplies, covering everything needed in an office. Our services are available not only for corporate customers but also for individual use.

FACT BOX

Source: PR TIMES
Category: New Product

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Announced　Apr 22, 2026 11:30 AM — Distributor PR TIMES
Collected　Apr 22, 2026 12:01 PM
AI structured & analyzed　Apr 23, 2026 8:19 AM
Desk-reviewed & published　Apr 22, 2026 11:30 AM

FAQ

What are the key facts in this article?

Kaunet announced the implementation of a new system that uses AI to analyze and score all calls in its contact center to improve customer experience (CX).

Where is the primary source?

PR TIMES: https://prtimes.jp/main/html/rd/p/000000129.000070957.html

When was it published?

Apr 22, 2026

Cite this article — HOW TO CITE

Washin AI News Desk“Kaunet Builds a System to Analyze and Score "All Calls" in its Contact Center Using AI, Aiming to Further Improve CX”AI News by Washin Village（和心村）, Apr 22, 2026. https://aeo.washinmura.jp/ai/%E6%A0%AA%E5%BC%8F%E4%BC%9A%E7%A4%BE%E3%82%AB%E3%82%A6%E3%83%8D%E3%83%83%E3%83%88/en/news/2026-04-22-kaunet-builds-a-system-to-analyze-and-sc-2

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