Unconscious AI Use in Welfare Settings Risks Personal Information Protection Law Violations – Ordentier Corporation Redefines Industry AI Governance with 6 Business Axes x 8 Services

Ordentier Corporation (Headquarters: Kobe City, Hyogo Prefecture, hereinafter referred to as 'the Company') is a leading company addressing AI utilization governance issues in the welfare industry, developing 6 business axes and 8 services.

With the spread of generative AI, including ChatGPT, there has been a rapid increase in cases where welfare staff input users' personal information into AI. However, the reality is that many of these operations carry the risk of violating the Personal Information Protection Law, potentially falling under 'third-party provision,' without proper governance. The Company, with its welfare-specific AI cloud 'Hope Care AI' at its core, offers the industry a third option: 'creating an environment where AI can be used safely' rather than 'prohibiting AI.'

▼ Corporate Website https://ordentier-corp.co.jp/

■ 'Unnoticed Risks' Facing the Industry

AI is already being used in welfare settings. For creating records, summarizing handovers, drafting plans—its convenience has led to widespread adoption. However, many facility managers and corporate directors are unaware of the actual situation.

Inputting users' names, support records, and medical information into general-purpose AI like free versions of ChatGPT is interpreted as potentially falling under 'third-party provision' as stipulated in Article 27 of the Personal Information Protection Law. Third-party provision without the individual's consent is a clear violation, and there's also the concurrent risk, based on terms of service, that input data might be used for AI learning.

In June 2023, the Personal Information Protection Commission issued a direct warning to OpenAI. This issue is no longer a 'gray zone' but an 'area where the administration is taking action.'

Facility managers have an accountability to explain their actions during administrative guidance and audits. However, the option of 'completely prohibiting AI' is not realistic in the welfare industry, which is struggling with a labor shortage, as it would lead to a decrease in staff work efficiency and increased turnover. 'Violation risk if used, productivity decline if not used'—this dilemma is the structural problem the Company aims to solve.

■ Solution: Welfare-Specific AI Designed with Legal Basis

To answer the question not of 'whether to use AI' but 'how to use it safely,' the Company has built 6 business axes and 8 services. The core is the welfare-specific AI cloud 'Hope Care AI.'

'Triple Legal Safety Design Achieved by Hope Care AI'

Cloud Exception Compliance: Fully compliant with Personal Information Protection Commission Guidelines Q&A 7-53 (not considered third-party provision).
AI Non-Learning Guarantee: Contractually guarantees that input data will not be used for AI learning via API connection.
Attribution of Data Management Rights: Full ownership and management rights of data belong to the client corporation.

In addition, the Company provides facilities with legally compliant certification documents that can be used for administrative audits and third-party evaluations.

It puts 'proof of legally compliant AI use,' not just 'the fact of AI use,' into the hands of facility managers.

Some facilities that have introduced it have achieved up to an 83% reduction in record-keeping time.

■ 6 Business Axes × 8 Services

AI governance issues in the industry cannot be solved by a single product.
The Company redefines the industry structure itself through a chain of 'prevention → implementation → operation → education → collaboration → dissemination → job creation.'

Ⅰ DX Support Business

[01] Hope Care DX
DX support through cloud integration and centralized management of overall business workflows.
🔗 https://hope-care.ordentier-corp.co.jp/

Ⅱ SaaS Business

[02] Hope Care AI – For safe AI use
Welfare-specific AI cloud fully compliant with the Personal Information Protection Law.
🔗 https://hope-care-ai.ordentier-corp.co.jp/

[03] ORDEN AI
Cross-industry business efficiency multi-AI platform.
🔗 https://ai.ordentier-corp.co.jp/

Ⅲ Reskilling Business

[04] ORDEN ACADEMY
Reskilling training to improve AI/DX literacy.
🔗 https://academy.ordentier-corp.co.jp/

Ⅳ Platform Business
[05] ORDEN CONNECT
Collaboration platform connecting welfare workers and businesses.
🔗 https://connect.ordentier-corp.co.jp/

Ⅴ Media Business
[06] ORDEN COMPASS
Welfare management support media (AI/DX, subsidies, management information).
🔗 https://compass.ordentier-corp.co.jp/

Ⅵ Partner Business
[07] ORDEN JOB
Outsourcing work to Type A/B continuous employment support offices.
🔗 https://job.ordentier-corp.co.jp/
[08] ORDEN PARTNER
Cooperative partner/agency network.
🔗 http