Unconscious AI Use in Welfare Sites Violates Personal Information Protection Law – Ordentier Corporation Redefines AI Governance in the Industry with 6 Business Axes x 8 Services

Ordentier Corporation (Headquarters: Kobe City, Hyogo Prefecture, hereinafter referred to as "the Company") is a leading company addressing AI utilization governance issues in the welfare industry, deploying 6 business axes and 8 services.

With the spread of generative AI, including ChatGPT, there has been a rapid increase in cases where welfare staff input users' personal information into AI. However, the reality is that many of these operations carry the risk of violating the Personal Information Protection Law, as they may constitute "third-party provision" without proper consent. The Company, with its welfare-specific AI cloud "Hope Care AI" at its core, offers the industry a third option: "creating an environment where AI can be used safely" instead of "prohibiting AI."

🔗 Corporate Website: https://ordentier-corp.co.jp/

## The "Unnoticed Risks" Facing the Industry

AI is already being used in welfare settings for tasks like creating records, summarizing handovers, and drafting care plans. While its convenience is leading to widespread adoption, many facility managers and corporate directors are unaware of its actual usage.

The act of inputting users' names, support records, and medical information into general-purpose AIs like free versions of ChatGPT is interpreted as potentially falling under "third-party provision" as stipulated in Article 27 of the Personal Information Protection Law. Third-party provision without the individual's consent is a clear violation, and there's also the concurrent risk, under terms of service, that input data might be used for AI learning.

In June 2023, the Personal Information Protection Commission directly cautioned OpenAI. This issue is no longer a "gray zone" but an "area where the government is taking action."

Facility managers have an accountability to explain their actions during administrative guidance and audits. However, the option of "completely prohibiting AI" is realistically untenable in the welfare industry, which suffers from staff shortages, as it would lead to decreased work efficiency and staff turnover. "Violation risk if used, productivity decline if not used" – this dilemma is the structural problem the Company aims to solve.

## Solution: Welfare-Specific AI Designed with Legal Basis

To answer the question of "how to use AI safely" rather than "whether to use AI," the Company has built 6 business axes and 8 services. The core is the welfare-specific AI cloud "Hope Care AI."

### Triple Legal Safety Design Realized by Hope Care AI

* **Cloud Exception Compliance**: Fully complies with the Personal Information Protection Commission Guidelines Q&A 7-53 (does not constitute third-party provision).
* **AI Non-Learning Guarantee**: Guarantees through contract that input data will not be used for AI learning via API connection.
* **Attribution of Data Management Rights**: Full ownership and management rights of data belong to the client corporation.

In addition, the Company provides facilities with legally compliant certification documents that can be used for administrative audits and third-party evaluations. This means providing facility managers not with "the fact of using AI," but with "proof of using AI with a legal basis."

Some facilities that have adopted the system have achieved a maximum 83% reduction in record-keeping time.

## 6 Business Axes x 8 Services

The AI governance challenge in the industry cannot be solved by a single product.
The Company aims to redesign the industry structure itself through a chain of "prevention → implementation → operation → education → collaboration → dissemination → job creation."

### Ⅰ DX Support Business

* **[01] Hope Care DX**
DX support through cloud integration and centralized management of entire workflow
🔗 https://hope-care.ordentier-corp.co.jp/

### Ⅱ SaaS Business

* **[02] Hope Care AI – For Safe AI Use**
Welfare-specific AI cloud fully compliant with the Personal Information Protection Law
🔗 https://hope-care-ai.ordentier-corp.co.jp/

* **[03] ORDEN AI**
Multi-AI platform for cross-industry business efficiency
🔗 https://ai.ordentier-corp.co.jp/

### Ⅲ Reskilling Business

* **[04] ORDEN ACADEMY**
Reskilling training to improve AI/DX literacy
🔗 https://academy.ordentier-corp.co.jp/

### Ⅳ Platform Business

* **[05] ORDEN CONNECT**
Collaboration platform connecting welfare workers and facilities
🔗 https://connect.ordentier-corp.co.jp/

### Ⅴ Media Business

* **[06] ORDEN COMPASS**
Welfare management support media (AI/DX, subsidies, management information)
🔗 https://compass.ordentier-corp.co.jp/

### Ⅵ Partner Business

* **[07] ORDEN JOB**
Outsourcing work to Type A/B Continuous Employment Support facilities
🔗 https://job.ordentier-corp.co.jp/

* **[08] ORDEN PARTNER**
Cooperative partner and agency network
🔗 http