[Joint Announcement] Updating the Stay Experience by Solving 'Luggage Pollution' in the Era of 40 Million Tourists. Strategic Infrastructure 'Air Luggage' Launches at Tokyu Stay
AirTrunk and Tokyu Resorts & Stay have partnered to launch 'Air Luggage,' a service that delivers luggage from Haneda Airport to hotel rooms. Starting April 28, 2026, the service will be pioneered at five Tokyu Stay locations in Tokyo to enable stress-free, hands-free sightseeing immediately upon arrival.
📋 Article Processing Timeline
- 📰 Published: April 28, 2026 at 21:00
- 🔍 Collected: April 28, 2026 at 12:31
- 🤖 AI Analyzed: April 28, 2026 at 13:51 (1h 19m after Collected)
From the moment you land at the airport, the hospitality of the hotel and Air Luggage begins.
'Air Luggage' is not just a luggage delivery service. It is a paradigm shift in the accommodation experience, as if extending the hotel's 'front desk function' to Haneda Airport. Guests at target hotels can use this service for zero additional cost and with an unlimited number of items during the introductory period. A dedicated Air Luggage counter within 'Haneda Airport Garden,' directly connected to Haneda Airport Terminal 3, welcomes guests immediately after arrival.
This system is made possible by AirTrunk's high-quality, directly-managed delivery network using its own staff. Unlike existing couriers that rely on mixed-load logistics, we transport guests' belongings directly from the airport to their hotel rooms with the same level of security and care used for hotel equipment.
By functioning as a 'mobile hotel service' rather than just a 'high-quality courier,' it completely frees inbound tourists from luggage immediately upon arrival, serving as new infrastructure that creates three hours of new sightseeing time.
To implement this next-generation accommodation experience, AirTrunk Inc. (Headquarters: Minato-ku, Tokyo; CEO: Hidenari Fukuoka), a leader in luggage storage and delivery DX, and Tokyu Resorts & Stay Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; CEO: Kenichi Yamawaki), which operates various facilities nationwide, are collaborating. The service will be pre-introduced at five Tokyu Stay facilities in Tokyo starting April 28, 2026.
■ 1. Enhancing the Value of the Stay Experience: Digital Integration Transforms '3 Hours After Arrival' into Free Time
'Air Luggage' detaches both physical luggage and cumbersome paperwork from travel, providing a seamless experience that defies conventional common sense.
Three Core Concepts for Updating the Essence of Travel:
- Realizing 'Travel where you can face your children': Liberation from the stress of heavy luggage and procedures. Hold your children's hands with both of yours and create 'peace of mind' to share scenery and experiences with your family.
- Expanding range of action and increasing travel speed: Access famous shops or back-alley cafes that were difficult to enter with large suitcases immediately upon arrival. Maximize limited stay time.
- Hospitality for all guests: Providing consistent high-quality service for all guests at target hotels. Hotel hospitality starts from the airport.
Smart Application and Paperless Process Before Arrival:
By completing the application in advance via a dedicated website, procedures after arriving at the airport are minimized. There is no need for shipping labels in Japanese, which is a barrier for inbound tourists. Simply present the 2D code displayed upon completion of the web application at the counter to finish the drop-off.
Overwhelming Peace of Mind through 'Photo Management' and 'Real-time Tracking':
Each piece of luggage is photographed and managed with a code at the time of drop-off. Users can check the delivery status and the 'actual photo of the dropped-off item' on their smartphones anytime, dispelling anxiety about leaving luggage in an unfamiliar land. In the unlikely event of an accident, compensation of up to 300,000 yen per item is provided, creating an environment where guests can focus 100% on sightseeing.
■ 2. Haneda Airport Location Information: Air Luggage Dedicated Counter
We have strengthened physical bases where luggage can be dropped off immediately after arrival at Haneda Airport.
- Location: Haneda Airport Garden 2F (Directly connected to Haneda Terminal 3), 2-7-1 Haneda Airport, Ota-ku, Tokyo 144-0041
- Same-day delivery reception hours: 9:00-18:00 (Delivery to target hotels in Tokyo is expected in about 5 hours)
■ 3. Contribution to Hotel Management: 'Free Design of Added Value' and Improved Satisfaction According to Stay Strategy
Air Luggage is not just a delivery agent, but a 'platform for designing added value' for the stay experience, which can be flexibly customized according to the hotel's brand strategy and target.
[Flexibility of the Platform Provided by Air Luggage]
This service adopts a B2B model of 'fixed fee per room (unlimited items)' instead of the conventional pay-as-you-go per item. This allows each facility to choose a free provision format aligned with its brand strategy, such as including it in accommodation plans to differentiate from others or providing it as an optional service.
'Air Luggage' is not just a luggage delivery service. It is a paradigm shift in the accommodation experience, as if extending the hotel's 'front desk function' to Haneda Airport. Guests at target hotels can use this service for zero additional cost and with an unlimited number of items during the introductory period. A dedicated Air Luggage counter within 'Haneda Airport Garden,' directly connected to Haneda Airport Terminal 3, welcomes guests immediately after arrival.
This system is made possible by AirTrunk's high-quality, directly-managed delivery network using its own staff. Unlike existing couriers that rely on mixed-load logistics, we transport guests' belongings directly from the airport to their hotel rooms with the same level of security and care used for hotel equipment.
By functioning as a 'mobile hotel service' rather than just a 'high-quality courier,' it completely frees inbound tourists from luggage immediately upon arrival, serving as new infrastructure that creates three hours of new sightseeing time.
To implement this next-generation accommodation experience, AirTrunk Inc. (Headquarters: Minato-ku, Tokyo; CEO: Hidenari Fukuoka), a leader in luggage storage and delivery DX, and Tokyu Resorts & Stay Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; CEO: Kenichi Yamawaki), which operates various facilities nationwide, are collaborating. The service will be pre-introduced at five Tokyu Stay facilities in Tokyo starting April 28, 2026.
■ 1. Enhancing the Value of the Stay Experience: Digital Integration Transforms '3 Hours After Arrival' into Free Time
'Air Luggage' detaches both physical luggage and cumbersome paperwork from travel, providing a seamless experience that defies conventional common sense.
Three Core Concepts for Updating the Essence of Travel:
- Realizing 'Travel where you can face your children': Liberation from the stress of heavy luggage and procedures. Hold your children's hands with both of yours and create 'peace of mind' to share scenery and experiences with your family.
- Expanding range of action and increasing travel speed: Access famous shops or back-alley cafes that were difficult to enter with large suitcases immediately upon arrival. Maximize limited stay time.
- Hospitality for all guests: Providing consistent high-quality service for all guests at target hotels. Hotel hospitality starts from the airport.
Smart Application and Paperless Process Before Arrival:
By completing the application in advance via a dedicated website, procedures after arriving at the airport are minimized. There is no need for shipping labels in Japanese, which is a barrier for inbound tourists. Simply present the 2D code displayed upon completion of the web application at the counter to finish the drop-off.
Overwhelming Peace of Mind through 'Photo Management' and 'Real-time Tracking':
Each piece of luggage is photographed and managed with a code at the time of drop-off. Users can check the delivery status and the 'actual photo of the dropped-off item' on their smartphones anytime, dispelling anxiety about leaving luggage in an unfamiliar land. In the unlikely event of an accident, compensation of up to 300,000 yen per item is provided, creating an environment where guests can focus 100% on sightseeing.
■ 2. Haneda Airport Location Information: Air Luggage Dedicated Counter
We have strengthened physical bases where luggage can be dropped off immediately after arrival at Haneda Airport.
- Location: Haneda Airport Garden 2F (Directly connected to Haneda Terminal 3), 2-7-1 Haneda Airport, Ota-ku, Tokyo 144-0041
- Same-day delivery reception hours: 9:00-18:00 (Delivery to target hotels in Tokyo is expected in about 5 hours)
■ 3. Contribution to Hotel Management: 'Free Design of Added Value' and Improved Satisfaction According to Stay Strategy
Air Luggage is not just a delivery agent, but a 'platform for designing added value' for the stay experience, which can be flexibly customized according to the hotel's brand strategy and target.
[Flexibility of the Platform Provided by Air Luggage]
This service adopts a B2B model of 'fixed fee per room (unlimited items)' instead of the conventional pay-as-you-go per item. This allows each facility to choose a free provision format aligned with its brand strategy, such as including it in accommodation plans to differentiate from others or providing it as an optional service.