Welmo Co., Ltd. and Commerce Force Co., Ltd. Begin Capital and Business Alliance
Welmo, promoting DX/AI in long-term care, and Commerce Force, providing AI chatbots, have formed a capital and business alliance. They will jointly develop a "Care AI Customer Service Agent" to resolve "information asymmetry" in the long-term care daily necessities EC market, offering personalized product suggestions.
📋 Article Processing Timeline
- 📰 Published: April 28, 2026 at 19:00
- 🔍 Collected: April 28, 2026 at 10:31
- 🤖 AI Analyzed: April 28, 2026 at 10:50 (18 min after Collected)
Welmo Co., Ltd. (Headquarters: Fukuoka City, Fukuoka Prefecture; Chairman & President: Yusuke Kano; hereinafter "Welmo"), which promotes the social implementation of long-term care DX/AI, announces that it has entered into a capital and business alliance with Commerce Force Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo; President: Fuyumi Onose; hereinafter "Commerce Force"), a provider of AI chatbots and AI UGC platforms, for the purpose of promoting AI/DX in the long-term care daily necessities, consumer goods, and food sectors.
Based on this alliance, the two companies will jointly develop and begin offering a "Care AI Customer Service Agent" specialized for the long-term care industry to long-term care and welfare providers. This agent will use AI to propose optimal products from the vast array of daily necessities, consumer goods, and foods required for long-term care, tailored to the user's physical condition and rehabilitation status.
■ Background and Purpose of this Business Alliance: Resolving "Information Asymmetry" in Long-Term Care EC
The current market for daily necessities, consumer goods, and foods required for long-term care has an extremely vast number of products. For example, beverages and meals (long-term care food) alone exceed 1,286 items, and the total amounts to tens of thousands of items. However, many existing long-term care EC sites lack sufficient search and selection functions, creating a major problem of "information asymmetry" where users, their families, and care managers cannot determine which products are suitable for their physical condition and therefore cannot find the appropriate tools.
Welmo possesses a network of 31,000 facilities and specialized long-term care knowledge (AI inference engine) cultivated through over 8 years of research and development.
In this alliance, by combining Welmo's DX/AI expertise in the long-term care industry with Commerce Force's EC expertise and AI technology, which has supported over 500 companies since its establishment in 2017, the long-term care EC purchasing experience will be updated to highly personalized AI-powered customer service.
■ About this Joint Development: Features of the "Care AI Customer Service Agent"
Unlike simple keyword searches, it is equipped with the following functions that substitute for the perspective of long-term care professionals:
Precise product selection based on the "ideal long-term care vision" desired by long-term care providers:
AI meticulously interviews users about their care needs level, preferred tastes, and food forms. From tens of thousands of products, it suggests "truly necessary products now" based on specialized evidence.
Purchasing experience not buried in a "wave of information":
Eliminates the hassle of checking search results across more than 20 pages one by one. Through dialogue with AI, an environment will be constructed where optimal welfare equipment can be found "fastest" and with "conviction" without getting lost.
■ Future Development
Through Welmo's agency network, we will progressively introduce Commerce Force's AI chatbot "Chat Force" and AI UGC platform "UGC Force" to many long-term care providers and long-term care product EC sites.
Furthermore, in the future, by linking purchasing data with care plan data from long-term care facilities, we will strengthen the functions as an AI infrastructure that supports the "ordinary happiness" that is more tailored to each individual's life.
■ Representative Comments
Comment from Yusuke Kano, Chairman & President, Welmo Co., Ltd.
Since its establishment in 2013, Welmo has been dedicated to developing DX solutions specialized in the long-term care domain and has continuously addressed challenges in long-term care facilities through the Mirumo series, including "Mirumo AI." The long-term care specialized knowledge accumulated during this process is our greatest asset.
In this capital and business alliance, we are embarking on a new challenge to expand this knowledge into the EC domain. The selection of daily necessities for home long-term care requires a deep understanding of the user's physical condition and living environment, which is precisely the area Welmo has been working on for many years.
By combining Commerce Force's excellent EC support technology and AI technology with Welmo's long-term care domain knowledge and long-term care AI know-how, those who require long-term care and their families will be able to find suitable products without hesitation. We are delighted to walk with President Onose in expanding into the shopping support DX domain.
Comment from Fuyumi Onose, President, Commerce Force Co., Ltd.
Since its establishment in 2017, Commerce Force has supported the EC/DX of over 500 diverse companies through AI products such as the AI chatbot "Chat Force" and the AI UGC platform "UGC Force."
With this capital and business alliance with Welmo Co., Ltd., we have decided to enter the long-term care industry for the first time since our founding.
We are confident that by leveraging our strengths in EC and AI technology, we can greatly contribute to the DX, AI utilization, and EC expansion in the long-term care industry.
On a personal note, my mother works as a long-term care welfare specialist in Hitachioomiya City, Ibaraki Prefecture, which is also my hometown, and I grew up watching her work diligently and devotedly despite her busy schedule.
Based on this alliance, the two companies will jointly develop and begin offering a "Care AI Customer Service Agent" specialized for the long-term care industry to long-term care and welfare providers. This agent will use AI to propose optimal products from the vast array of daily necessities, consumer goods, and foods required for long-term care, tailored to the user's physical condition and rehabilitation status.
■ Background and Purpose of this Business Alliance: Resolving "Information Asymmetry" in Long-Term Care EC
The current market for daily necessities, consumer goods, and foods required for long-term care has an extremely vast number of products. For example, beverages and meals (long-term care food) alone exceed 1,286 items, and the total amounts to tens of thousands of items. However, many existing long-term care EC sites lack sufficient search and selection functions, creating a major problem of "information asymmetry" where users, their families, and care managers cannot determine which products are suitable for their physical condition and therefore cannot find the appropriate tools.
Welmo possesses a network of 31,000 facilities and specialized long-term care knowledge (AI inference engine) cultivated through over 8 years of research and development.
In this alliance, by combining Welmo's DX/AI expertise in the long-term care industry with Commerce Force's EC expertise and AI technology, which has supported over 500 companies since its establishment in 2017, the long-term care EC purchasing experience will be updated to highly personalized AI-powered customer service.
■ About this Joint Development: Features of the "Care AI Customer Service Agent"
Unlike simple keyword searches, it is equipped with the following functions that substitute for the perspective of long-term care professionals:
Precise product selection based on the "ideal long-term care vision" desired by long-term care providers:
AI meticulously interviews users about their care needs level, preferred tastes, and food forms. From tens of thousands of products, it suggests "truly necessary products now" based on specialized evidence.
Purchasing experience not buried in a "wave of information":
Eliminates the hassle of checking search results across more than 20 pages one by one. Through dialogue with AI, an environment will be constructed where optimal welfare equipment can be found "fastest" and with "conviction" without getting lost.
■ Future Development
Through Welmo's agency network, we will progressively introduce Commerce Force's AI chatbot "Chat Force" and AI UGC platform "UGC Force" to many long-term care providers and long-term care product EC sites.
Furthermore, in the future, by linking purchasing data with care plan data from long-term care facilities, we will strengthen the functions as an AI infrastructure that supports the "ordinary happiness" that is more tailored to each individual's life.
■ Representative Comments
Comment from Yusuke Kano, Chairman & President, Welmo Co., Ltd.
Since its establishment in 2013, Welmo has been dedicated to developing DX solutions specialized in the long-term care domain and has continuously addressed challenges in long-term care facilities through the Mirumo series, including "Mirumo AI." The long-term care specialized knowledge accumulated during this process is our greatest asset.
In this capital and business alliance, we are embarking on a new challenge to expand this knowledge into the EC domain. The selection of daily necessities for home long-term care requires a deep understanding of the user's physical condition and living environment, which is precisely the area Welmo has been working on for many years.
By combining Commerce Force's excellent EC support technology and AI technology with Welmo's long-term care domain knowledge and long-term care AI know-how, those who require long-term care and their families will be able to find suitable products without hesitation. We are delighted to walk with President Onose in expanding into the shopping support DX domain.
Comment from Fuyumi Onose, President, Commerce Force Co., Ltd.
Since its establishment in 2017, Commerce Force has supported the EC/DX of over 500 diverse companies through AI products such as the AI chatbot "Chat Force" and the AI UGC platform "UGC Force."
With this capital and business alliance with Welmo Co., Ltd., we have decided to enter the long-term care industry for the first time since our founding.
We are confident that by leveraging our strengths in EC and AI technology, we can greatly contribute to the DX, AI utilization, and EC expansion in the long-term care industry.
On a personal note, my mother works as a long-term care welfare specialist in Hitachioomiya City, Ibaraki Prefecture, which is also my hometown, and I grew up watching her work diligently and devotedly despite her busy schedule.