Ascend Corp. Announces Operational Success of "RecACE plus" at Oita Minna Law Office

Ascend Corp. (Headquarters: Shinjuku-ku, Tokyo; CEO: Hiroshi Sato) has announced the operational results of its call recording and AI transcription service, 'RecACE plus,' at Oita Minna Law Office (Location: Oita City, Oita Prefecture; Representative Lawyer: Yoshihide Kurahashi).

In the law firm, which requires highly specialized hearings, operational achievements have been confirmed, such as reducing the work time from new consultation reception to system input by up to 50% (from 40-60 minutes to about 20-30 minutes per case). This has also led to improved accuracy in reviewing call content and sharing information, contributing to the standardization of telephone support operations.

## Background and Challenges

At Oita Minna Law Office, the staff often faced situations where the next call would come in before they could finish inputting the details of the previous one. Call content relied on the memory and simple notes of the person in charge, leading to several issues:

- Concerns about forgetting important matters or missing notes due to the lack of a method for accurate review later.
- Inconsistencies in the quality of notes among staff (personnel-dependency), causing communication gaps between lawyers and administrative staff.
- A significant amount of time, 40-60 minutes per case, was spent on detailed hearings for new clients and manual data entry, which encroached on time for providing core legal services.

## Reasons for Choosing RecACE plus

To solve these problems, after considering several systems, 'RecACE plus' was selected for the following reasons:

- Maintaining the existing environment: The service could be used with the existing phone number without major construction or replacing telephone sets, thus not affecting clients.
- Balance of usability and functionality: The system offers simple, intuitive operation for on-site employees while providing all the necessary functions for a law firm's operations.

## Overview of Operational Results

Since starting operations in March 2026, about 10 users, including lawyers and administrative staff, have been using the system, and the following objective results have been confirmed:

- Significant reduction in work hours: The AI summarization function and use of recorded data have halved the work time from new hearings to system input to about 20-30 minutes.
- Standardization of response quality and fostering a sense of security: Automatic recording of all calls has created an environment where details can be accurately checked later, reducing the risk of missed notes or misunderstandings.
- Smoother information sharing: Administrative staff can now accurately grasp the content of conversations between lawyers and clients, resolving misunderstandings. The system has become an integral part of daily information sharing, with staff launching it immediately upon arriving at work.

## Future Outlook

Oita Minna Law Office looks forward to future improvements, including shorter times for summary generation, enhanced accuracy for transcribing legal terms and proper nouns, expansion of the dictionary registration function, and a more user-friendly interface.

Ascend Corp. will continue to support the advancement of on-site telephone operations by providing mechanisms that assist with evidence preservation, operational visualization, and accurate information sharing in telephone support.

Details of this implementation can be viewed in the case studies section of the RecACE plus service site:
https://lp.rec-ace.com/case/oita-everyone.html

## About RecACE plus

'RecACE plus' is a cloud service provided by Ascend Corp. for landlines that performs call recording, AI transcription, and AI summarization. It supports evidence preservation of call content and standardization of response quality, and is also used as a measure against customer harassment, which has become increasingly mandatory in recent years, and to prevent 'he said, she said' disputes.
Recorded data is managed on the cloud and can be accessed from PCs and smartphones. It can be introduced without changing existing telephone numbers or lines and is used in a wide range of industries, including professional services like law firms, medical institutions, local governments, real estate and management companies, transportation and logistics, educational institutions, retail, and food services.

Service Site: https://lp.rec-ace.com/

## About the Business Entities

### Ascend Corp.
Location: Meiji-Yasuda Seimei Shinjuku Bldg. 5F, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Representative: Hiroshi Sato, CEO
Business: Development of AI systems related to voice and telephony, provision of telephone DX solutions, in-house development and provision of CTI/CRM/SFA, call center construction support, election polling business.
Corporate HP: https://www.ascend-corp.co.jp/

### Client Information
Firm Name: Oita Minna Law Office
Representative: Yoshihide Kurahashi, Representative Lawyer
Location: Rainbow Building 5F, 2-1-3 Kanaikemachi, Oita City, Oita Prefecture
Business: Provision of legal services for individuals and corporations (traffic accidents, inheritance, debt consolidation, real estate disputes, labor accidents, corporate law, etc.)
Corporate HP: https://www.oita-everyone.com/

## Inquiries
Please use the following link for inquiries regarding this matter:
https://www.ascend-corp.co.jp/contact/