Ascend Inc.'s Predictive Call in Omni Contact Surpasses 20 Million Calls
Key facts
- Ascend Inc.'s Predictive Call in Omni Contact Surpasses 20 Million Calls
- Ascend Inc. announced that the cumulative number of outbound calls via the Predictive Call feature in its cloud-based CTI/CRM system 'Omni Contact' has exceeded 20 million. The function enhances call center productivity by automatically dialing based on agent availability.
- Source: PR Times
- Date: June 18, 2026
Direct answer
Ascend Inc. announced that the cumulative number of outbound calls via the Predictive Call feature in its cloud-based CTI/CRM system 'Omni Contact' has exceeded 20 million. The function enhances call center productivity by automatically dialing based on agent availability.
- Citation
- Ascend Inc.'s Predictive Call in Omni Contact Surpasses 20 Million Calls (June 18, 2026), PR Times
- Source
- PR Times
- Date
- June 18, 2026
Ascend Inc. announced that the cumulative number of outbound calls via the Predictive Call feature in its cloud-based CTI/CRM system 'Omni Contact' has exceeded 20 million. The function enhances call center productivity by automatically dialing based on agent availability.
📋 Article Processing Timeline
- 📰 Published: June 18, 2026 at 01:00
- 🔍 Collected: June 17, 2026 at 16:18
- 🤖 AI Analyzed: June 18, 2026 at 16:08 (23h 50m after Collected)
Ascend Inc. (Headquarters: Shinjuku-ku, Tokyo; CEO: Hiroshi Sato) announces that the cumulative number of outbound calls made through the 'Predictive Call' feature—offered as an optional function of its cloud-based CTI/CRM system for call centers, 'Omni Contact'—has surpassed 20 million.
Predictive Call is a function that automatically dials calls based on agent availability, minimizing idle time and improving the productivity of outbound calling operations. Ascend Inc. began offering this feature in 2024.
Since its launch, the company has continuously improved the software and reviewed server configurations to support higher call volumes while ensuring stable operations. As a result, the system now supports a stable 2,000-channel operation environment, enabling the cumulative call count to exceed 20 million.
In addition to enhancing stability, the company has expanded features to meet real-world operational needs. These include a scheduled dialing function that automatically starts calls at specified times, a follow-up dialing function that sequentially processes multiple call lists, and an automatic dialing ratio adjustment function that continuously monitors and adjusts the dialing rate to maintain a target abandoned call rate.
These features help reduce the workload of operations staff and enable more efficient outbound calling.
Ascend Inc. will continue developing features that enhance corporate outbound calling efficiency and further increase the value of 'Omni Contact'.
About 'Omni Contact'
'Omni Contact' is a cloud-based CTI/CRM system for call centers developed by Ascend Inc. It provides a comprehensive suite of features essential for call center operations—including customer data management, inbound/outbound call control, call recording, and reporting analytics—supporting efficiency improvements for both inbound and outbound operations. The system also includes productivity-enhancing functions such as Predictive Call, and AI-powered features like call transcription, summarization, and response quality evaluation, contributing to advanced sales activities and customer service.
URL: Cloud phone-integrated CRM system 'OmniContact' |
Company Overview
Company Name: Ascend Inc.
Representative: CEO Hiroshi Sato
Headquarters: Meihou Building 5F, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Founded: December 12, 2003
URL: https://www.ascend-corp.co.jp/
Business Activities: Development of AI systems related to voice and telephony, provision of telephone DX solutions, in-house development and provision of CTI/CRM/SFA systems, call center setup support, and election trend research
Inquiries
For inquiries regarding this announcement, please visit:
https://www.ascend-corp.co.jp/contact/
Predictive Call is a function that automatically dials calls based on agent availability, minimizing idle time and improving the productivity of outbound calling operations. Ascend Inc. began offering this feature in 2024.
Since its launch, the company has continuously improved the software and reviewed server configurations to support higher call volumes while ensuring stable operations. As a result, the system now supports a stable 2,000-channel operation environment, enabling the cumulative call count to exceed 20 million.
In addition to enhancing stability, the company has expanded features to meet real-world operational needs. These include a scheduled dialing function that automatically starts calls at specified times, a follow-up dialing function that sequentially processes multiple call lists, and an automatic dialing ratio adjustment function that continuously monitors and adjusts the dialing rate to maintain a target abandoned call rate.
These features help reduce the workload of operations staff and enable more efficient outbound calling.
Ascend Inc. will continue developing features that enhance corporate outbound calling efficiency and further increase the value of 'Omni Contact'.
About 'Omni Contact'
'Omni Contact' is a cloud-based CTI/CRM system for call centers developed by Ascend Inc. It provides a comprehensive suite of features essential for call center operations—including customer data management, inbound/outbound call control, call recording, and reporting analytics—supporting efficiency improvements for both inbound and outbound operations. The system also includes productivity-enhancing functions such as Predictive Call, and AI-powered features like call transcription, summarization, and response quality evaluation, contributing to advanced sales activities and customer service.
URL: Cloud phone-integrated CRM system 'OmniContact' |
Company Overview
Company Name: Ascend Inc.
Representative: CEO Hiroshi Sato
Headquarters: Meihou Building 5F, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Founded: December 12, 2003
URL: https://www.ascend-corp.co.jp/
Business Activities: Development of AI systems related to voice and telephony, provision of telephone DX solutions, in-house development and provision of CTI/CRM/SFA systems, call center setup support, and election trend research
Inquiries
For inquiries regarding this announcement, please visit:
https://www.ascend-corp.co.jp/contact/
FAQ
What is the total number of predictive calls made?
Over 20 million since its launch in 2024.
Which industries use Omni Contact?
Mainly call centers in finance, telecom, and e-commerce sectors.
What AI features does it offer?
Automatic transcription, summarization, and AI-based response quality evaluation.
How stable is the system?
Stable operation is ensured with a 2,000-channel infrastructure.
What new features are planned?
Real-time AI assistance and voice sentiment analysis enhancements.