Ascend Launches 'RecACE plus for Aspire' Integrating Call Recording/AI Transcription with NEC Platforms' Communication Gateways
Ascend has launched 'RecACE plus for Aspire,' a new integration product for its 'RecACE plus' service with NEC Platforms' 'Aspire' series. This enables PBX-based connectivity, providing greater flexibility in line environments and supporting telephony DX for enterprises.
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- 📰 Published: May 26, 2026 at 01:00
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Ascend Corporation (Headquarters: Shinjuku-ku, Tokyo; CEO: Hiroshi Sato) announces the launch of 'RecACE plus for Aspire,' an integration product connecting its AI-powered call recording and transcription service, 'RecACE plus,' with NEC Platforms' communication DX gateways: 'UNIVERGE Aspire WX,' 'UNIVERGE Aspire WX plus,' and 'UNIVERGE Aspire 6' (collectively, the NEC Aspire series), via a VoIP unit.
The development of this integration was carried out by Ascend, and the sales will be handled by Ishiwata Denki Co., Ltd. (Headquarters: Chuo-ku, Tokyo; President: Hideaki Ishiwata).
Overview of Integration
With this product, 'RecACE plus' connects to the NEC Aspire series via a VoIP unit, enabling more flexible support for telephony environments compared to the traditional 'RecACE plus' that connects directly to external lines.
The NEC Aspire series is a key telephone system with a cumulative domestic shipment record of 400,000 systems, providing an extensible and flexible communication foundation.
This integration allows for the deployment of 'RecACE plus' leveraging PBX environments, further supporting DX in enterprise telephony.
Previous Challenges and Solutions
'RecACE plus' was previously provided primarily based on Hikari-denwa environments, facing several challenges:
- Constraints on available lines: Limited to verified lines, mainly Hikari-denwa.
- Carrier dependency: Provided only through specific carriers, such as NTT-affiliated lines.
- Lack of recording guidance: Unable to provide recording guidance in some cases.
Effects of this Integration
This integration with the NEC Aspire series resolves all the above challenges:
- Supports diverse line environments by enabling connection via PBX.
- Improves deployment freedom by enabling carrier-independent operation.
- Enables the provision of recording guidance through PBX features and configurations.
As a result, 'RecACE plus' has evolved into a service applicable to a wider range of companies and organizations.
Future Outlook
Through this integration, Ascend will strengthen its support for PBX environments in mid-to-large-sized offices and further promote operational visualization and efficiency centered on call recording.
Additionally, in collaboration with Ishiwata Denki Co., Ltd., the exclusive sales partner for 'RecACE plus for Aspire,' we will enhance our sales and implementation support structure for enterprises nationwide.
About 'RecACE plus'
'RecACE plus' is an AI-powered call recording service developed and provided by Ascend. In addition to recording call content, it provides AI-based transcription, summarization, search, and cloud storage, supporting the unified recording, sharing, and utilization of phone responses. It is increasingly used for customer harassment prevention and avoiding disputes, and is widely deployed in industries such as law, medicine, local government, real estate, logistics, education, retail, and food service.
The development of this integration was carried out by Ascend, and the sales will be handled by Ishiwata Denki Co., Ltd. (Headquarters: Chuo-ku, Tokyo; President: Hideaki Ishiwata).
Overview of Integration
With this product, 'RecACE plus' connects to the NEC Aspire series via a VoIP unit, enabling more flexible support for telephony environments compared to the traditional 'RecACE plus' that connects directly to external lines.
The NEC Aspire series is a key telephone system with a cumulative domestic shipment record of 400,000 systems, providing an extensible and flexible communication foundation.
This integration allows for the deployment of 'RecACE plus' leveraging PBX environments, further supporting DX in enterprise telephony.
Previous Challenges and Solutions
'RecACE plus' was previously provided primarily based on Hikari-denwa environments, facing several challenges:
- Constraints on available lines: Limited to verified lines, mainly Hikari-denwa.
- Carrier dependency: Provided only through specific carriers, such as NTT-affiliated lines.
- Lack of recording guidance: Unable to provide recording guidance in some cases.
Effects of this Integration
This integration with the NEC Aspire series resolves all the above challenges:
- Supports diverse line environments by enabling connection via PBX.
- Improves deployment freedom by enabling carrier-independent operation.
- Enables the provision of recording guidance through PBX features and configurations.
As a result, 'RecACE plus' has evolved into a service applicable to a wider range of companies and organizations.
Future Outlook
Through this integration, Ascend will strengthen its support for PBX environments in mid-to-large-sized offices and further promote operational visualization and efficiency centered on call recording.
Additionally, in collaboration with Ishiwata Denki Co., Ltd., the exclusive sales partner for 'RecACE plus for Aspire,' we will enhance our sales and implementation support structure for enterprises nationwide.
About 'RecACE plus'
'RecACE plus' is an AI-powered call recording service developed and provided by Ascend. In addition to recording call content, it provides AI-based transcription, summarization, search, and cloud storage, supporting the unified recording, sharing, and utilization of phone responses. It is increasingly used for customer harassment prevention and avoiding disputes, and is widely deployed in industries such as law, medicine, local government, real estate, logistics, education, retail, and food service.
FAQ
「RecACE plus for Aspire」とはどのようなサービスですか？
株式会社アセンドの通話録音・AI文字起こしサービス「RecACE plus」と、NECプラットフォームズ製のキーテレフォンシステム「UNIVERGE Aspireシリーズ」を連携させた製品です。
今回の連携による主な効果は何ですか？
PBX環境を活かした導入が可能となり、ひかり電話以外の多様な回線環境への対応、キャリア非依存の運用、および録音ガイダンスの提供が可能になりました。
本製品はどこで購入できますか？
販売は石渡電気株式会社が独占販売パートナーとして担っており、同社を通じて全国の企業へ導入支援および販売が行われます。
「RecACE plus」にはどのような機能がありますか？
通話内容の録音に加え、AIによる文字起こし・要約、検索、クラウド保存機能などを備えており、電話応対の記録・共有・活用を支援します。
どのような業界での利用が想定されていますか？
法律事務所などの士業、医療機関、自治体、不動産・管理会社、運送・物流業、教育機関、小売業、飲食業など、幅広い業界でカスタマーハラスメント対策やトラブル防止策として活用されています。