Ascend Co., Ltd. Concludes Sales Agency Agreement with Takabun Co., Ltd. for "RecACE plus," a Customer Harassment Countermeasure Support Tool with Call Recording and AI Transcription/Summarization Functions
Ascend Co., Ltd. and Takabun Co., Ltd. have signed a sales agency agreement to strengthen the provision of the AI call recording and transcription/summarization service "RecACE plus." This partnership aims to support customer harassment countermeasures and promote DX in telephone operations, targeting widespread adoption across various industries.
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- 📰 Published: May 13, 2026 at 01:00
- 🔍 Collected: May 12, 2026 at 16:32
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Ascend Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo; Representative Director: Hiroshi Sato) is pleased to announce that it has concluded a sales agency agreement with Takabun Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative Director and President: Takamitsu Enomoto). Through this agreement, Ascend will begin offering its call recording and AI transcription/summarization service, "RecACE plus," through Takabun.
This partnership will leverage Takabun's extensive sales network and customer base, which has a proven track record in the information and communication network field, to further strengthen the provision system of "RecACE plus" to a wide range of sites, including corporations, medical institutions, and local governments. In addition to promoting DX in telephone operations, the aim is to further popularize "RecACE plus" as a solution that supports customer harassment countermeasures, which have recently garnered significant social attention, as well as the advanced management of call content as evidence and enhanced information sharing.
Background of the Sales Agency Agreement
In recent years, in corporate and various customer service operations, in addition to improving the quality of telephone support and operational efficiency, the importance of customer harassment (kasuhara) countermeasures has been increasing from the perspective of protecting employees. In the field of telephone support, issues such as discrepancies in understanding ("he said, she said"), excessive complaints, and dealing with intimidating behavior place a significant psychological and operational burden on staff.
"RecACE plus" is a service that enables accurate recording of telephone conversations and rapid confirmation and sharing within the organization through functions such as call recording, automatic AI transcription and summarization, search, and notification. This prevents telephone operations from becoming a black box, supporting the visualization of response content and the accumulation of operational knowledge.
Furthermore, by objectively recording call content, it becomes possible to smoothly confirm facts during customer harassment or trouble, escalate to managers, and consider recurrence prevention measures, thereby contributing to employee protection and strengthening organizational risk management.
About "RecACE plus"
"RecACE plus" is an AI-powered call recording and business support service that can be introduced without changing existing telephone numbers or lines. It automatically records fixed-line telephone conversations and uses AI to transcribe and summarize them, helping to reduce the burden of memo creation, speed up information sharing, and prevent miscommunications and missed information. A key feature is that it can be introduced without construction and can utilize the currently used telephone environment as is.
Moreover, official case studies show examples of its use in a wide range of industries, including medical institutions, vocational schools, welfare facilities, local governments, real estate businesses, transportation, restaurants, and retail, demonstrating its deployment as a service that contributes to improving the quality of telephone support and enhancing information sharing across all industries.
Automatic recording of call content
High-precision AI transcription
Automatic summarization of call key points
Search function by caller's phone number, call date/time, etc.
Recording confirmation from PC/smartphone
Notification and sharing to administrators Cloud storage of recording data
Can be introduced without changing existing phone numbers/lines
No construction required, can start using by just connecting equipment
This helps prevent "he said, she said" disputes, clarifies response history, visualizes telephone operations, and enables quick response to customer harassment incidents, thereby contributing to creating an environment where frontline staff can respond with peace of mind.
RecACE plus service website: https://lp.rec-ace.com/
Future Developments
Going forward, Ascend and Takabun will strengthen their collaboration, promote joint customer proposals and implementation support, develop utilization scenarios tailored to the needs of each industry, and engage in information dissemination through seminars and events.
"RecACE plus" will be developed as a solution that can be utilized not only for promoting DX in telephone operations but also from the perspectives of customer harassment countermeasures, evidence management, compliance strengthening, and risk management, contributing to continuous business improvement for organizations.
About the Business Entities
Ascend Co., Ltd.
Company Name: Ascend Co., Ltd.
Location: Meibo Building 5F, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Representative: Hiroshi Sato, Representative Director
Business Activities: AI system development related to voice and telephone, provision of telephone DX solutions, in-house development and provision of CTI/CRM/SFA, call center construction support, election situation survey business
Company Website: https://www.ascend-corp.co.jp/
Takabun Co., Ltd.
Company Name: Takabun Co., Ltd.
Location: 3-4-8 Uchikanda, Chiyoda-ku, Tokyo
Representative: Takamitsu Enomoto, Representative Director and President
Business Activities: Wholesale of information and communication network equipment and materials
Company Website: https://takabun.co.jp/
Contact for this matter
For inquiries regarding this matter, please contact us via the following:
https://www.ascend-corp.co
This partnership will leverage Takabun's extensive sales network and customer base, which has a proven track record in the information and communication network field, to further strengthen the provision system of "RecACE plus" to a wide range of sites, including corporations, medical institutions, and local governments. In addition to promoting DX in telephone operations, the aim is to further popularize "RecACE plus" as a solution that supports customer harassment countermeasures, which have recently garnered significant social attention, as well as the advanced management of call content as evidence and enhanced information sharing.
Background of the Sales Agency Agreement
In recent years, in corporate and various customer service operations, in addition to improving the quality of telephone support and operational efficiency, the importance of customer harassment (kasuhara) countermeasures has been increasing from the perspective of protecting employees. In the field of telephone support, issues such as discrepancies in understanding ("he said, she said"), excessive complaints, and dealing with intimidating behavior place a significant psychological and operational burden on staff.
"RecACE plus" is a service that enables accurate recording of telephone conversations and rapid confirmation and sharing within the organization through functions such as call recording, automatic AI transcription and summarization, search, and notification. This prevents telephone operations from becoming a black box, supporting the visualization of response content and the accumulation of operational knowledge.
Furthermore, by objectively recording call content, it becomes possible to smoothly confirm facts during customer harassment or trouble, escalate to managers, and consider recurrence prevention measures, thereby contributing to employee protection and strengthening organizational risk management.
About "RecACE plus"
"RecACE plus" is an AI-powered call recording and business support service that can be introduced without changing existing telephone numbers or lines. It automatically records fixed-line telephone conversations and uses AI to transcribe and summarize them, helping to reduce the burden of memo creation, speed up information sharing, and prevent miscommunications and missed information. A key feature is that it can be introduced without construction and can utilize the currently used telephone environment as is.
Moreover, official case studies show examples of its use in a wide range of industries, including medical institutions, vocational schools, welfare facilities, local governments, real estate businesses, transportation, restaurants, and retail, demonstrating its deployment as a service that contributes to improving the quality of telephone support and enhancing information sharing across all industries.
Automatic recording of call content
High-precision AI transcription
Automatic summarization of call key points
Search function by caller's phone number, call date/time, etc.
Recording confirmation from PC/smartphone
Notification and sharing to administrators Cloud storage of recording data
Can be introduced without changing existing phone numbers/lines
No construction required, can start using by just connecting equipment
This helps prevent "he said, she said" disputes, clarifies response history, visualizes telephone operations, and enables quick response to customer harassment incidents, thereby contributing to creating an environment where frontline staff can respond with peace of mind.
RecACE plus service website: https://lp.rec-ace.com/
Future Developments
Going forward, Ascend and Takabun will strengthen their collaboration, promote joint customer proposals and implementation support, develop utilization scenarios tailored to the needs of each industry, and engage in information dissemination through seminars and events.
"RecACE plus" will be developed as a solution that can be utilized not only for promoting DX in telephone operations but also from the perspectives of customer harassment countermeasures, evidence management, compliance strengthening, and risk management, contributing to continuous business improvement for organizations.
About the Business Entities
Ascend Co., Ltd.
Company Name: Ascend Co., Ltd.
Location: Meibo Building 5F, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Representative: Hiroshi Sato, Representative Director
Business Activities: AI system development related to voice and telephone, provision of telephone DX solutions, in-house development and provision of CTI/CRM/SFA, call center construction support, election situation survey business
Company Website: https://www.ascend-corp.co.jp/
Takabun Co., Ltd.
Company Name: Takabun Co., Ltd.
Location: 3-4-8 Uchikanda, Chiyoda-ku, Tokyo
Representative: Takamitsu Enomoto, Representative Director and President
Business Activities: Wholesale of information and communication network equipment and materials
Company Website: https://takabun.co.jp/
Contact for this matter
For inquiries regarding this matter, please contact us via the following:
https://www.ascend-corp.co