Ascend Inc. Releases Case Study on "RecACE plus" Implementation at MY Medical Clinic Shinjuku

Ascend Inc. (Headquarters: Shinjuku-ku, Tokyo; Representative Director: Hiroshi Sato) has released a case study on the implementation of "RecACE plus" at MY Medical Clinic Shinjuku (Location: Shinjuku-ku, Tokyo; Director: Yuki Mizutani), operated by Medical Corporation MY Medical. This case study introduces initiatives for operational improvement utilizing AI call recording, transcription, and summarization functions to address challenges related to recording, confirming, and sharing phone call interactions.

Background of Implementation

MY Medical Clinic Shinjuku and its affiliated clinics collectively handled approximately 32,000 phone calls per month. However, there were situations where it was difficult to sufficiently confirm call content via IVR, leading to challenges in reviewing call interactions and verifying facts. Furthermore, there was an insufficient mechanism to quantitatively grasp call content, making it difficult to improve connection rates, review service quality, and understand potential dissatisfactions. The sharing of interaction details often relied on memory or notes, necessitating an improvement in handover accuracy. Against this background, the introduction of a call recording service was considered as a mechanism that could achieve both improved phone service quality and strengthened compliance.

Key Points for "RecACE plus" Selection

Among several call recording services compared, "RecACE plus" was highly evaluated for its cost performance, offering necessary functions at an accessible cost. Additionally, its user-friendly Web UI, which facilitates continuous use by on-site staff, was a crucial selection point. Moreover, the availability of features such as AI transcription, summarization, search, and tagging, which enable the utilization of recorded data for operational improvement, was also highly regarded.

Changes Through Utilization

After the introduction of RecACE plus, it became easier to confirm call content through recorded data and AI transcription, facilitating the review of interactions and the identification of potential issues. Furthermore, AI summarization allowed long calls to be reviewed in a short time, reducing confirmation effort. It also achieved standardization of summary quality and early detection of complaint-related calls through email notifications.

Future Outlook

MY Medical Clinic Shinjuku anticipates further utilization of the call data analysis function in the future. By visualizing connection rates, handling effort, and call trends in more detail, they plan to continuously improve phone service quality and operational efficiency. Currently, operations primarily revolve around fixed-line phones, but interest has also been shown in centralizing call management, including mobile phones, in the future. Ascend Inc. will continue to advance functional enhancements based on on-site needs, supporting the visualization and utilization of phone operations.

Details of This Implementation Case

Details of this implementation case can be viewed on the RecACE plus service website below. https://lp.rec-ace.com/case/mymc.html?utm_source=prtimes&utm_medium=pressrelease&utm_campaign=20260401_recaceplus_mymedical&utm_content=pr

About "RecACE plus"

RecACE plus is an AI-powered call recording service for Hikari Denwa developed and provided by Ascend Inc. In addition to AI transcription and summarization functions, it features search, cloud storage of recorded data, access from PCs and smartphones, call classification tagging, and notification functions, comprehensively supporting the recording, sharing, and utilization of phone interactions. It has been adopted by a wide range of industries, including local governments, medical institutions, retail, real estate, and logistics, earning high trust for visualizing phone operations and improving productivity. A key feature is that it can be introduced without changing existing phone numbers, allowing for use with minimal operational burden. RecACE plus service website: https://lp.rec-ace.com/?utm_source=prtimes&utm_medium=pressrelease&utm_campaign=20260401_recaceplus_mymedical&utm_content=pr

About the Business Entity

■ Ascend Inc.

* Location: Meibo Building 5F, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo * Representative: Hiroshi Sato, Representative Director * Business Activities: Development of AI systems related to voice and telephone, provision of telephone DX solutions, in-house development and provision of CTI/CRM/SFA, call center construction support, election situation survey business. * Company HP: https://www.ascend-corp.co.jp/?utm_source=prtimes&utm_medium=pressrelease&utm_campaign=20260401_recaceplus_mymedical&utm_content=pr

■ Client Information

* Facility Name: MY Medical Clinic Shinjuku * Director: Yuki Mizutani * Location: Shinjuku Nomura Building 5F, 1-26-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023 * Business Activities: Health check-ups, outpatient care, mobile vaccinations, etc. * Number of Employees: Approximately 400 * Interviewee's Job Description: Overall ICT management, equipment troubleshooting, SaaS selection and implementation promotion * Medical Corporation MY Medical HP: https://mymc.jp/

Contact for this matter

For inquiries regarding this matter, please use the link below. https://www.ascend-corp.co.jp/contact/?utm_source=prtimes&utm_medium=pressrelease&utm_campaign=20260401_recaceplus_mymedical&utm_content=pr