Ascend Co., Ltd. Launches Official SNS for "RecACE plus" to Prevent Phone "Black-Boxing" and Protect Employees from Customer Harassment
Ascend Co., Ltd. has launched official SNS accounts for its "RecACE plus" service, which uses AI to record and summarize calls, aiming to prevent phone operations from becoming "black boxes" and protect employees from customer harassment.
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- 📰 Published: April 1, 2026 at 22:10
Ascend Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo; Representative Director: Hiroshi Sato), which promotes DX in telephone response with AI, has launched official X (formerly Twitter) and Facebook accounts for "RecACE plus," a call recording and AI transcription/summarization service. This service provides end-to-end solutions, from recording call content to high-precision transcription using a state-of-the-art AI engine, automatic extraction of dialogue summaries and important matters, and immediate notification to relevant parties.
Background of the Launch: Eliminating the "Black Box" of Phone Operations and Corporate Defense
Many companies face the challenge of phone response "black-boxing." The opacity, where content is invisible to anyone other than the person in charge, not only leads to "he-said-she-said" disputes with customers but also acts as a barrier to protecting employees from escalating customer harassment (kashara).
These accounts will disseminate tips for risk management using call recording for evidence preservation and the latest AI transcription and summarization technology, as well as methods to dramatically streamline reporting tasks.
Three Values Provided by "RecACE plus"
1. Call Recording: "Corporate Defense" through evidence protection and strengthened compliance.
2. AI Transcription: Rapid "Information Visualization" using a state-of-the-art AI engine.
3. AI Summarization: "DX Promotion" by structuring vast call data and automating reporting tasks.
Official Account Overview
Official X (formerly Twitter): https://x.com/RecACE_plus
Official Facebook: https://www.facebook.com/RecACEplus
About "RecACE plus"
RecACE plus is an AI-powered call recording service developed and provided by Ascend Co., Ltd. for Hikari Denwa (NTT's fiber-optic phone service). In addition to AI-driven transcription and summarization features, it includes search, cloud storage of recorded data, access from PCs and smartphones, call classification tagging, and notification functions, comprehensively supporting the recording, sharing, and utilization of phone interactions.
It has been adopted by a wide range of industries, including local governments, medical institutions, retail, real estate, and logistics, earning high trust for visualizing phone operations and improving productivity.
A key feature is that it can be introduced without changing existing phone numbers, minimizing operational burden during implementation.
RecACE plus Service Site: https://lp.rec-ace.com/
About Ascend Co., Ltd.
Location: Meibo Building 5F, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Representative: Hiroshi Sato, Representative Director
Business Activities: Development of AI systems related to voice and telephone, provision of telephone DX solutions, in-house development and provision of CTI/CRM/SFA, call center construction support, election situation research business.
Company Website: https://www.ascend-corp.co.jp/
Contact for this matter
Please contact us via the following link for inquiries regarding this matter.
https://www.ascend-corp.co.jp/contact/
Background of the Launch: Eliminating the "Black Box" of Phone Operations and Corporate Defense
Many companies face the challenge of phone response "black-boxing." The opacity, where content is invisible to anyone other than the person in charge, not only leads to "he-said-she-said" disputes with customers but also acts as a barrier to protecting employees from escalating customer harassment (kashara).
These accounts will disseminate tips for risk management using call recording for evidence preservation and the latest AI transcription and summarization technology, as well as methods to dramatically streamline reporting tasks.
Three Values Provided by "RecACE plus"
1. Call Recording: "Corporate Defense" through evidence protection and strengthened compliance.
2. AI Transcription: Rapid "Information Visualization" using a state-of-the-art AI engine.
3. AI Summarization: "DX Promotion" by structuring vast call data and automating reporting tasks.
Official Account Overview
Official X (formerly Twitter): https://x.com/RecACE_plus
Official Facebook: https://www.facebook.com/RecACEplus
About "RecACE plus"
RecACE plus is an AI-powered call recording service developed and provided by Ascend Co., Ltd. for Hikari Denwa (NTT's fiber-optic phone service). In addition to AI-driven transcription and summarization features, it includes search, cloud storage of recorded data, access from PCs and smartphones, call classification tagging, and notification functions, comprehensively supporting the recording, sharing, and utilization of phone interactions.
It has been adopted by a wide range of industries, including local governments, medical institutions, retail, real estate, and logistics, earning high trust for visualizing phone operations and improving productivity.
A key feature is that it can be introduced without changing existing phone numbers, minimizing operational burden during implementation.
RecACE plus Service Site: https://lp.rec-ace.com/
About Ascend Co., Ltd.
Location: Meibo Building 5F, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Representative: Hiroshi Sato, Representative Director
Business Activities: Development of AI systems related to voice and telephone, provision of telephone DX solutions, in-house development and provision of CTI/CRM/SFA, call center construction support, election situation research business.
Company Website: https://www.ascend-corp.co.jp/
Contact for this matter
Please contact us via the following link for inquiries regarding this matter.
https://www.ascend-corp.co.jp/contact/
FAQ
What kind of service is RecACE plus?
It's an AI-powered telephone response DX service that records call content, performs high-precision transcription, summarization, and automatic extraction of important matters.
Why did Ascend launch official SNS accounts now?
To strengthen information dissemination aimed at resolving the black-boxing of phone operations and protecting employees from escalating customer harassment.
What types of companies have adopted RecACE plus?
It has been adopted by a wide range of industries including local governments, medical institutions, retail, real estate, and logistics, contributing to the visualization of phone operations and productivity improvement.