Assetment Inc. Releases "Assetment Neo" Ver. 2.18 to Enhance Internal Help Desk Operations
On May 12, 2026, Assetment Inc. released Ver. 2.18 of its cloud-based internal asset management system, "Assetment Neo." This update introduces features for IT departments, including direct messaging with requesters and inquiry analysis capabilities. It also strengthens the management of external personnel not tracked in HR systems, preventing unauthorized access after their departure.
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- 📰 Published: May 18, 2026 at 22:00
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Assetment Inc. (Headquarters: Toshima-ku, Tokyo; CEO: Takeshi Furuhata), a leading company in internal asset management, released a minor version update, Ver. 2.18, for its specialized cloud service "Assetment Neo" on Tuesday, May 12, 2026.
[Overview of the Update]
Ver. 2.18 adds features to support internal help desk operations for information system administrators.
By allowing detailed configuration of request items, it enables efficient management of task assignment and response status. Furthermore, registering requests by category allows for the aggregation of data to analyze request trends.
A new feature also allows direct messaging between the requester and the internal help desk administrator. This enables detailed inquiries about the request without the need to send the application back.
Additionally, the capability to track and manage external personnel not managed in the HR system has been further strengthened.
[Key Highlights of Assetment Neo Ver. 2.18 Release]
● Addition of Optional Internal Help Desk Features
A new feature enables direct messaging between requesters and internal help desk staff. Unlike before, there is no need for resubmission after rejection or verbal confirmation; request details can be verified thoroughly via a chat format.
Furthermore, it is now possible to aggregate and analyze inquiries. By aggregating past inquiries, the occurrence status and trends of incidents can be analyzed. This data can serve as a basis for determining the direction and priority of improvement measures.
It displays a detailed list of the types, numbers, and response statuses of requests to the IT department.
● Addition of a Field to Identify External Personnel in the Employee Master
The addition of this field makes it easier to track the asset usage status of external personnel who are not managed in the HR system.
By appropriately managing and tracking accounts, security risks such as unauthorized access after departure can be deterred.
It displays a list of external personnel scheduled to leave within a specified period.
In addition, various functions have been improved and enhanced based on customer feedback.
[About Assetment Neo]
Assetment Neo is a cloud-based internal asset management system that handles various types of internal assets and all related management tasks. As of January 2026, it is used by 800 companies and 800,000 users.
It centralizes disparate ledgers, keeps them up-to-date, and streamlines a wide variety of tasks related to asset management. It offers three series: "Assetment Neo for IT Systems," "Assetment Neo for Accounting," and "Assetment Neo for Lending."
Service Website: https://www.assetment.net/
[Future Outlook for Assetment Neo]
Since its launch, Assetment Neo has been updated twice a year to provide a better product. Based on customer feedback, we will continue to evolve the system for better usability.
In addition, we plan to actively disseminate information on IT asset management by holding detailed seminars. On Thursday, May 21, we will host a web seminar for IT departments on Majisemi titled "Why SaaS Accounts for Dispatch and Contract Workers are More Prone to Management Lapses Than Full-time Employees? ~How to Link and Manage External Employee IDs and Licenses~."
Majisemi Website: https://majisemi.com/e/c/assetment-20260521/M2A
[Company Overview]
Company Name: Assetment Inc.
Location: Sunshine 60 54F, 3-1-1 Higashi-Ikebukuro, Toshima-ku, Tokyo
Representative: Takeshi Furuhata, President & CEO
Established: October 2013
Capital: 20,000,000 Yen
Business Description: Development, sales promotion, and support of cloud services. Support services during cloud service implementation. Sales of goods related to cloud services, such as barcode readers and RFID.
URL: https://www.assetment.co.jp/
[Overview of the Update]
Ver. 2.18 adds features to support internal help desk operations for information system administrators.
By allowing detailed configuration of request items, it enables efficient management of task assignment and response status. Furthermore, registering requests by category allows for the aggregation of data to analyze request trends.
A new feature also allows direct messaging between the requester and the internal help desk administrator. This enables detailed inquiries about the request without the need to send the application back.
Additionally, the capability to track and manage external personnel not managed in the HR system has been further strengthened.
[Key Highlights of Assetment Neo Ver. 2.18 Release]
● Addition of Optional Internal Help Desk Features
A new feature enables direct messaging between requesters and internal help desk staff. Unlike before, there is no need for resubmission after rejection or verbal confirmation; request details can be verified thoroughly via a chat format.
Furthermore, it is now possible to aggregate and analyze inquiries. By aggregating past inquiries, the occurrence status and trends of incidents can be analyzed. This data can serve as a basis for determining the direction and priority of improvement measures.
It displays a detailed list of the types, numbers, and response statuses of requests to the IT department.
● Addition of a Field to Identify External Personnel in the Employee Master
The addition of this field makes it easier to track the asset usage status of external personnel who are not managed in the HR system.
By appropriately managing and tracking accounts, security risks such as unauthorized access after departure can be deterred.
It displays a list of external personnel scheduled to leave within a specified period.
In addition, various functions have been improved and enhanced based on customer feedback.
[About Assetment Neo]
Assetment Neo is a cloud-based internal asset management system that handles various types of internal assets and all related management tasks. As of January 2026, it is used by 800 companies and 800,000 users.
It centralizes disparate ledgers, keeps them up-to-date, and streamlines a wide variety of tasks related to asset management. It offers three series: "Assetment Neo for IT Systems," "Assetment Neo for Accounting," and "Assetment Neo for Lending."
Service Website: https://www.assetment.net/
[Future Outlook for Assetment Neo]
Since its launch, Assetment Neo has been updated twice a year to provide a better product. Based on customer feedback, we will continue to evolve the system for better usability.
In addition, we plan to actively disseminate information on IT asset management by holding detailed seminars. On Thursday, May 21, we will host a web seminar for IT departments on Majisemi titled "Why SaaS Accounts for Dispatch and Contract Workers are More Prone to Management Lapses Than Full-time Employees? ~How to Link and Manage External Employee IDs and Licenses~."
Majisemi Website: https://majisemi.com/e/c/assetment-20260521/M2A
[Company Overview]
Company Name: Assetment Inc.
Location: Sunshine 60 54F, 3-1-1 Higashi-Ikebukuro, Toshima-ku, Tokyo
Representative: Takeshi Furuhata, President & CEO
Established: October 2013
Capital: 20,000,000 Yen
Business Description: Development, sales promotion, and support of cloud services. Support services during cloud service implementation. Sales of goods related to cloud services, such as barcode readers and RFID.
URL: https://www.assetment.co.jp/
FAQ
When was Assetment Neo Ver. 2.18 released?
It was released on May 12, 2026.
What new features for IT departments were added in the new version?
Direct messaging with requesters and inquiry aggregation and analysis features were added.
What is the purpose of the external personnel management feature?
It is designed to deter security risks such as unauthorized access after their departure.