fondesk IVR Launches "AI Operator (Beta)" for Auto-Attendant Service, Setup Complete by Simply Entering Company Name

On Thursday, June 18, 2026, ULURU Inc. began offering "AI Operator (Beta version)," a new feature for its "fondesk IVR" auto-attendant service, where generative AI handles initial call reception through natural conversation with the caller.

**■ Background**
Following the launch of the human-operated call-forwarding service "fondesk" in 2019 and the automated "fondesk IVR" in 2024, there was growing expectation for a new option to handle after-hours or unavailable-staff calls through AI dialogue, in addition to existing methods like recording and forwarding. This launch was driven by recent improvements in generative AI performance and a market gap for easily adoptable services for SMEs.

**■ Service Overview**
The "AI Operator (Beta version)" is a feature where generative AI responds to incoming calls in real-time to capture details such as the purpose of the call, name, company, recipient, and contact information. After the call, the conversation is summarized and sent via notifications to Slack, Microsoft Teams, LINE, email, and more. Recordings and transcripts are also available for review.

**【Features】**
1. **Easy Setup**: Start using the service simply by configuring the company name for the AI's greeting. No complex scenario design is needed.
2. **Natural Conversational Response**: The generative AI adapts flexibly to the flow of conversation, sequentially gathering necessary information.
3. **Low Cost**: The service is available for the "fondesk IVR" base monthly fee of JPY 2,980 (excl. tax), plus a pay-as-you-go rate of JPY 22/minute (excl. tax) for the AI Operator.

**■ Comment from the Head of Business**
Tetsuya Ueguchi, Manager of the 2nd Division at ULURU's fondesk Business Headquarters, stated, "This is one answer to the demand of not wanting to miss customer voices even when unable to answer the phone." He feels that the combination of human, automated, and AI reception brings them closer to a comprehensive call infrastructure that can meet diverse needs.

**■ Future Outlook**
The company plans to continuously improve response quality and expand features, aiming to help companies focus on core operations and contribute to solving Japan's labor shortage problem.

**■ Related Services**
- **fondesk Call Answering Service**: Human operators handle calls and report the content via chat. It is the No. 1 service in its category with over 6,000 corporate users.
- **fondesk IVR Auto-Attendant Service**: A simple service specializing in Interactive Voice Response (IVR), available for a monthly fee of JPY 2,980 (excl. tax).

**■ About ULURU Inc.**
With the vision of "Enriching people and companies by solving labor shortages," ULURU Inc. develops its business around a model that combines "AI and human power."