Launch of AI Governance-Designed Customer Support AI "TuneAIBot"
Surgecraft Co., Ltd. has launched "TuneAIBot," an AI governance-designed customer support AI platform that integrates customer inquiries from multiple channels like LINE, email, web chat, and social media. It combines AI-generated responses with human verification workflows to balance automation and quality control, specifically addressing the risks of generative AI.
📋 Article Processing Timeline
- 📰 Published: May 12, 2026 at 01:00
- 🔍 Collected: May 11, 2026 at 16:32
- 🤖 AI Analyzed: May 11, 2026 at 17:01 (29 min after Collected)
## Press Release Information
Title: Launch of AI Governance-Designed Customer Support AI "TuneAIBot"
Subtitle:
Company Name:
Industry:
Body (first 8000 characters): Overview
Surgecraft Co., Ltd. has started offering "TuneAIBot" (TuneAIBot), an AI chatbot (customer support AI) platform that centralizes customer inquiries from multiple channels such as LINE, email, web chat, and social media, and combines AI-generated responses with human verification workflows.
While conventional AI chatbots emphasized "automation," TuneAIBot is designed on the premise of "identifying situations that should not be automated."
It is an AI governance-type customer response SaaS platform equipped with an answer management mechanism that suppresses the risk of incorrect generative AI responses.
In recent years, companies have been increasingly adopting customer support AI, AI chatbots, automatic email replies, LINE automatic replies, and FAQ automation. On the other hand, when using generative AI for customer response, there are risks such as incorrect answers, baseless responses, misinterpretation of context, and inappropriate automatic replies.
To address these issues, the system is designed not only for AI to create response texts, but also to organize inquiry content, determine the intent of questions, confirm the basis for answers, perform safety checks, score answer quality, and if it falls below a certain standard, it does not automatically reply but refers the inquiry for human review.
Companies that have introduced the system have confirmed an increase in the efficiency of customer service operations, with approximately 70% of customer inquiries being handled automatically by AI.
In addition, it comes standard with Japanese and English bilingual support, which automatically determines the language of inquiries and responds accordingly, making it possible to communicate with overseas customers, including tourists visiting Japan.
Background of Service Launch
Companies currently receive inquiries daily from multiple channels such as web chat, LINE, email, and social media messages (Facebook, Instagram).
However, when inquiry channels are dispersed, issues such as variations in response quality among담당者, overlooked responses, increased verification work, delayed replies, and labor shortages arise.
Furthermore, with the spread of generative AI, more companies are using AI for customer response, but the risk of AI automatically sending incorrect information to customers cannot be ignored.
TuneAIBot was developed based on these circumstances, integrating inquiries from multiple channels under a single AI platform, while controlling AI responses and, on the premise, returning inquiries that require human verification to human agents.
Login dashboard easily shows AI adoption effects and ROI
What is TuneAIBot?
TuneAIBot is a SaaS platform that integrates company-specific FAQs, knowledge bases, product information, business rules, and API integration data into AI, operating as a dedicated customer support AI for each company.
It is not just an AI chatbot, but combines AI automated responses, human review, knowledge accumulation, and answer quality verification, premised on being operated within actual customer response operations.
Supported channels include web chat, LINE, email, and social media messages (Facebook Messenger, Instagram DM). (*Meta review in progress)
Log screen showing messages from all channels with AI response rationale bubbles
Features of TuneAIBot
1. Centralized management of inquiries from multiple channels
Inquiries arriving from multiple channels such as LINE, email, web chat, and social media (Facebook, Instagram Messenger) can be viewed and replied to from a single management screen.
This prevents response history from being fragmented by channel, allowing for a comprehensive understanding of customer support status.
2. AI-generated responses and human review
TuneAIBot creates AI-generated response drafts according to inquiry content and automatically replies if conditions are met.
Instead of automatically replying to all answers, it determines the certainty and safety of the response content and, if necessary, refers it for human verification.
This balances both AI-driven operational efficiency and corporate quality control for responses.
Determining human review or automated response by specifying ON/OFF for automatic replies and each threshold
3. Answer generation using FAQ, knowledge base, product information, and API integration
TuneAIBot refers to multiple information sources managed by the company to create answers.
Key reference information includes:
・FAQs
・Knowledge bases
・Product lists
・Business rules
・API integration data
・Pre-anticipated question sets
If no relevant information is found, it does not force an answer but refers the inquiry for human verification.
Screen showing agreement score and number of times adopted for a response when a question is entered
4. Japanese and English bilingual support
TuneAIBot automatically determines Japanese and English inquiries and responds to them.
Keywords:
Title: Launch of AI Governance-Designed Customer Support AI "TuneAIBot"
Subtitle:
Company Name:
Industry:
Body (first 8000 characters): Overview
Surgecraft Co., Ltd. has started offering "TuneAIBot" (TuneAIBot), an AI chatbot (customer support AI) platform that centralizes customer inquiries from multiple channels such as LINE, email, web chat, and social media, and combines AI-generated responses with human verification workflows.
While conventional AI chatbots emphasized "automation," TuneAIBot is designed on the premise of "identifying situations that should not be automated."
It is an AI governance-type customer response SaaS platform equipped with an answer management mechanism that suppresses the risk of incorrect generative AI responses.
In recent years, companies have been increasingly adopting customer support AI, AI chatbots, automatic email replies, LINE automatic replies, and FAQ automation. On the other hand, when using generative AI for customer response, there are risks such as incorrect answers, baseless responses, misinterpretation of context, and inappropriate automatic replies.
To address these issues, the system is designed not only for AI to create response texts, but also to organize inquiry content, determine the intent of questions, confirm the basis for answers, perform safety checks, score answer quality, and if it falls below a certain standard, it does not automatically reply but refers the inquiry for human review.
Companies that have introduced the system have confirmed an increase in the efficiency of customer service operations, with approximately 70% of customer inquiries being handled automatically by AI.
In addition, it comes standard with Japanese and English bilingual support, which automatically determines the language of inquiries and responds accordingly, making it possible to communicate with overseas customers, including tourists visiting Japan.
Background of Service Launch
Companies currently receive inquiries daily from multiple channels such as web chat, LINE, email, and social media messages (Facebook, Instagram).
However, when inquiry channels are dispersed, issues such as variations in response quality among담당者, overlooked responses, increased verification work, delayed replies, and labor shortages arise.
Furthermore, with the spread of generative AI, more companies are using AI for customer response, but the risk of AI automatically sending incorrect information to customers cannot be ignored.
TuneAIBot was developed based on these circumstances, integrating inquiries from multiple channels under a single AI platform, while controlling AI responses and, on the premise, returning inquiries that require human verification to human agents.
Login dashboard easily shows AI adoption effects and ROI
What is TuneAIBot?
TuneAIBot is a SaaS platform that integrates company-specific FAQs, knowledge bases, product information, business rules, and API integration data into AI, operating as a dedicated customer support AI for each company.
It is not just an AI chatbot, but combines AI automated responses, human review, knowledge accumulation, and answer quality verification, premised on being operated within actual customer response operations.
Supported channels include web chat, LINE, email, and social media messages (Facebook Messenger, Instagram DM). (*Meta review in progress)
Log screen showing messages from all channels with AI response rationale bubbles
Features of TuneAIBot
1. Centralized management of inquiries from multiple channels
Inquiries arriving from multiple channels such as LINE, email, web chat, and social media (Facebook, Instagram Messenger) can be viewed and replied to from a single management screen.
This prevents response history from being fragmented by channel, allowing for a comprehensive understanding of customer support status.
2. AI-generated responses and human review
TuneAIBot creates AI-generated response drafts according to inquiry content and automatically replies if conditions are met.
Instead of automatically replying to all answers, it determines the certainty and safety of the response content and, if necessary, refers it for human verification.
This balances both AI-driven operational efficiency and corporate quality control for responses.
Determining human review or automated response by specifying ON/OFF for automatic replies and each threshold
3. Answer generation using FAQ, knowledge base, product information, and API integration
TuneAIBot refers to multiple information sources managed by the company to create answers.
Key reference information includes:
・FAQs
・Knowledge bases
・Product lists
・Business rules
・API integration data
・Pre-anticipated question sets
If no relevant information is found, it does not force an answer but refers the inquiry for human verification.
Screen showing agreement score and number of times adopted for a response when a question is entered
4. Japanese and English bilingual support
TuneAIBot automatically determines Japanese and English inquiries and responds to them.
Keywords: