Visualize Emotional Intelligence (EQ) from 'Voice'! Introducing 'Voice EQ Empathy Technology Service (Patent Pending)' to foster human resources in the AI era.
PST and WISDOM have co-developed "Voice EQ Empathy Technology Service (vEQ)" that visualizes Emotional Intelligence (EQ) from voice. This service supports human resource development essential in the AI era.
📋 Article Processing Timeline
- 📰 Published: April 27, 2026 at 23:15
- 🔍 Collected: April 27, 2026 at 15:01
- 🤖 AI Analyzed: April 27, 2026 at 16:24 (1h 22m after Collected)
PST Co., Ltd. (Yokohama, Kanagawa Prefecture, Representative Director: Hiroshi Otsuka, hereinafter PST), which researches and develops voice analysis technology, and WISDOM LLC (Minato-ku, Tokyo, Representative Member: Ayana Take), which provides EQ human resource development, have jointly developed "vEQ (Vocal Emotional Intelligence Quotient, Voice EQ Empathy Analysis Algorithm)" a technology that objectively visualizes Emotional Intelligence (EQ) from the human voice (patent pending: Japanese Patent Application No. 2025-191230).
【EQ (Emotional Intelligence Quotient)】
EQ is also called "emotional intelligence" or "mind intelligence," and refers to the ability to build good human relationships and achieve results by understanding and utilizing emotions. Empathy is one of its core components.
■ "EQ" is an essential skill required for business professionals in the AI era
With the full-scale implementation of AI, the importance of intelligence-based abilities such as "efficiency," "accuracy," "specialized knowledge," and "analytical skills," which have been emphasized in business scenes, is shifting to areas where AI excels.
On the other hand, in future business scenes, highly EQ individuals who possess interpersonal skills and the ability to handle emotions, which are difficult for AI to replace, are in demand. Examples include the ability to envision a vision, creativity, the ability to engage people, the ability to boost motivation, decision-making ability, and integrity – abilities that influence people and organizations.
In fact, global research has shown that EQ significantly impacts organizational productivity and sales performance.
【Overseas examples of EQ/empathy training】
・Microsoft: CEO Nadella implemented empathy education for management, successfully reforming corporate culture.
・U.S. Air Force: EQ hiring and education significantly reduced turnover due to mismatches, with a 92% reduction in turnover.
・Pharmaceutical company Merck & Co., Inc: Executives received 80 hours of training, reducing problem-solving time by 67-94%.
PST and WISDOM are focusing on "empathy," a core ability of EQ, and aim to create a mechanism that can objectively grasp and develop EQ through visualization from voice.
■ Breaking away from dependence on a few high performers
Until now, many companies have relied on a few highly skilled sales personnel and managers for their results. However, with the serious shortage of workers due to the declining birthrate and intensifying competition for recruitment, it will become difficult to maintain corporate competitiveness by relying solely on a limited number of talented individuals.
Therefore, what companies need now is to engage in human resource development throughout the organization. Among these, fostering EQ-related skills company-wide is a crucial pillar for creating a "stress-resilient organization that persistently engages with others even in difficult situations, builds trust, and achieves results." In fields such as sales, recruitment, human resource development, and management, empathy, listening skills, trust-building ability, and the ability to handle emotions form the foundation for overcoming daily stress and troubles and generating results.
However, conventionally, it has been difficult to objectively grasp these abilities, posing a challenge in fully incorporating them into recruitment, evaluation, and training systems. This project aims to support the creation of a system that generates results across the entire organization, breaking away from individual dependence, by objectively capturing individuals' empathy and interpersonal characteristics, which were previously difficult to see, from their voices and linking it to their development.
■ "Measuring the power of the mind with voice"
~ "Voice sampling" like blood sampling. Visualizing human capital with voice analysis technology ~
The core of this initiative is the application of PST's unique voice analysis technology to the EQ domain. Just as blood tests reveal physical condition by "blood sampling" and analysis, "voice sampling" and analysis reveal mental and physical states. Previous research has shown that due to the close relationship between the "vocal cords" and the "brain," it is possible to analyze the degree of vitality and stress tendencies in detail from subtle voice characteristics that people cannot consciously control, in addition to general voice tone, intonation, speaking speed, and voice fluctuations. Voice data is easy to acquire naturally in daily life and has a wide range of potential applications. What was newly focused on there was "quantifying empathy."
The background to PST's efforts in empathy measurement is the corporate philosophy of "harmonious voices, a society woven together," that is, the desire to realize a new society through mutual assistance. As a foundation for creating such a society, we believe it is important to measure the power of the mind = "empathy" and grasp its characteristics in various interpersonal communication opportunities, such as between superiors and subordinates, doctors and patients, and teachers and students.
■ "Experts nurture the power of the mind"
~ Expanding EQ-specific human resource development services that go beyond mere measurement ~
This project aims to develop comprehensive human resource development services specializing in EQ, leveraging the objective measurement capabilities of vEQ to foster a new generation of leaders and improve organizational empathy and resilience.
【EQ (Emotional Intelligence Quotient)】
EQ is also called "emotional intelligence" or "mind intelligence," and refers to the ability to build good human relationships and achieve results by understanding and utilizing emotions. Empathy is one of its core components.
■ "EQ" is an essential skill required for business professionals in the AI era
With the full-scale implementation of AI, the importance of intelligence-based abilities such as "efficiency," "accuracy," "specialized knowledge," and "analytical skills," which have been emphasized in business scenes, is shifting to areas where AI excels.
On the other hand, in future business scenes, highly EQ individuals who possess interpersonal skills and the ability to handle emotions, which are difficult for AI to replace, are in demand. Examples include the ability to envision a vision, creativity, the ability to engage people, the ability to boost motivation, decision-making ability, and integrity – abilities that influence people and organizations.
In fact, global research has shown that EQ significantly impacts organizational productivity and sales performance.
【Overseas examples of EQ/empathy training】
・Microsoft: CEO Nadella implemented empathy education for management, successfully reforming corporate culture.
・U.S. Air Force: EQ hiring and education significantly reduced turnover due to mismatches, with a 92% reduction in turnover.
・Pharmaceutical company Merck & Co., Inc: Executives received 80 hours of training, reducing problem-solving time by 67-94%.
PST and WISDOM are focusing on "empathy," a core ability of EQ, and aim to create a mechanism that can objectively grasp and develop EQ through visualization from voice.
■ Breaking away from dependence on a few high performers
Until now, many companies have relied on a few highly skilled sales personnel and managers for their results. However, with the serious shortage of workers due to the declining birthrate and intensifying competition for recruitment, it will become difficult to maintain corporate competitiveness by relying solely on a limited number of talented individuals.
Therefore, what companies need now is to engage in human resource development throughout the organization. Among these, fostering EQ-related skills company-wide is a crucial pillar for creating a "stress-resilient organization that persistently engages with others even in difficult situations, builds trust, and achieves results." In fields such as sales, recruitment, human resource development, and management, empathy, listening skills, trust-building ability, and the ability to handle emotions form the foundation for overcoming daily stress and troubles and generating results.
However, conventionally, it has been difficult to objectively grasp these abilities, posing a challenge in fully incorporating them into recruitment, evaluation, and training systems. This project aims to support the creation of a system that generates results across the entire organization, breaking away from individual dependence, by objectively capturing individuals' empathy and interpersonal characteristics, which were previously difficult to see, from their voices and linking it to their development.
■ "Measuring the power of the mind with voice"
~ "Voice sampling" like blood sampling. Visualizing human capital with voice analysis technology ~
The core of this initiative is the application of PST's unique voice analysis technology to the EQ domain. Just as blood tests reveal physical condition by "blood sampling" and analysis, "voice sampling" and analysis reveal mental and physical states. Previous research has shown that due to the close relationship between the "vocal cords" and the "brain," it is possible to analyze the degree of vitality and stress tendencies in detail from subtle voice characteristics that people cannot consciously control, in addition to general voice tone, intonation, speaking speed, and voice fluctuations. Voice data is easy to acquire naturally in daily life and has a wide range of potential applications. What was newly focused on there was "quantifying empathy."
The background to PST's efforts in empathy measurement is the corporate philosophy of "harmonious voices, a society woven together," that is, the desire to realize a new society through mutual assistance. As a foundation for creating such a society, we believe it is important to measure the power of the mind = "empathy" and grasp its characteristics in various interpersonal communication opportunities, such as between superiors and subordinates, doctors and patients, and teachers and students.
■ "Experts nurture the power of the mind"
~ Expanding EQ-specific human resource development services that go beyond mere measurement ~
This project aims to develop comprehensive human resource development services specializing in EQ, leveraging the objective measurement capabilities of vEQ to foster a new generation of leaders and improve organizational empathy and resilience.