Seminar on 'Common Code' for Call Center Management Reform to be Held on May 20
📋 Article Processing Timeline
- 📰 Published: May 13, 2026 at 21:10
- 🔍 Collected: May 13, 2026 at 12:31
- 🤖 AI Analyzed: May 15, 2026 at 23:03 (58h 31m after Collected)
The CS Specialist Certification Association will hold a special seminar on May 20, 2026, introducing 'Skill ID' as a common code to unify KPIs, AI, and quality evaluation in call centers. Based on government vocational standards, this structural reform aims to prevent wasted investment. Collaborative sessions with Toshiba's RECAIUS team will showcase the effectiveness of this unified data structure in the AI era.