Conclusion of 'Agreement on Electrical Equipment Repair Business' - Fusing Japan's Only Subscription-Based Home Equipment Repair Service with the 'Face-to-Face Service Capability' Cultivated by Local Electric Shops Over Many Years
The National Federation of Electric Commerce Associations and HomeServe Japan concluded an agreement on January 31, 2026, to strengthen home repair services by combining a subscription model with local shops.
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- 📰 Published: April 24, 2026 at 22:18
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The National Federation of Electric Commerce Associations (Location: Yushima, Bunkyo-ku, Tokyo; Chairman: Sueshi Mineta) and HomeServe Japan Corporation (Head Office: Chuo-ku, Tokyo; President and CEO: Yasuhiro Tokunaga) concluded an agreement regarding the electrical equipment repair business (hereinafter referred to as "this Agreement") on January 31, 2026. This Agreement aims to promote mutual growth and development through comprehensive collaboration and cooperation in diverse fields as an initiative to strengthen the quality of repair services related to housing and daily life. We are pleased to announce that an agreement signing ceremony was held on April 15, 2026.
Sueshi Mineta, Chairman of the National Federation of Electric Commerce Associations (Right) Yasuhiro Tokunaga, President and CEO of HomeServe Japan Corporation (Left)
This agreement was concluded by the National Federation of Electric Commerce Associations and HomeServe Japan Corporation with the aim of providing higher-quality repair services through collaboration and cooperation with the National Federation of Electric Commerce Associations, prefectural electric commerce associations, and association members.
In Japanese society, with the further progression of aging and the advancement of living environments, the "troubles" related to housing equipment and home appliances are becoming more diverse and complex.
Under this social background, by fusing the housing equipment support mechanism possessed by HomeServe Japan Corporation with the "face-to-face service capability" cultivated over many years by local electric shops affiliated with the electric commerce associations in each prefecture, we will build a closer and more reassuring life support system for local residents.
In the future, we will support a comfortable and secure life for customers living all over the country, and we will make every effort to realize a healthy life with a fulfilling and sustainable sense of well-being toward realizing our mission, "A new answer to 'troubles' in daily life."
Based on this agreement, both parties will collaborate primarily on the following matters:
Regarding the improvement of home repair services around electrical equipment.
Regarding the technical improvement of home repair service providers around electrical equipment.
Deciding upon consultation on measures to implement these effectively.
End.
About the National Federation of Electric Commerce Associations
The National Federation of Electric Commerce Associations is an industry organization composed of community-based electric shops nationwide. It was founded in August 1962 and received approval from the Ministry of International Trade and Industry (at the time) in January 1963.
The competent authority is the Ministry of Economy, Trade and Industry, and its members are electric commerce associations in 46 prefectures nationwide (excluding Okinawa Prefecture).
The organization's objectives are to establish and improve order in the home appliance distribution industry, enhance technical capabilities, stabilize and revitalize the management of member stores, and contribute to local communities.
Through this, it aims to ensure that local electric shops continue to be a trusted presence by consumers. Major business activities include management and technical training, information provision, operation of welfare systems, request activities to manufacturers and governments, promotion of home appliance recycling and energy conservation, and support for digitalization (DX).
In recent years, it has also focused on strengthening local services, including watching over the elderly, disaster prevention, and responding to the SDGs.
About HomeServe Japan Corporation
HomeServe Japan Corporation (hereinafter referred to as "our company") is a joint venture established in February 2019 by Mitsubishi Corporation and the UK corporation HomeServe, which provides services in 10 countries worldwide.
We provide subscription (flat-rate billing) type housing equipment repair services, and in Japan, we are developing our business by partnering with diverse partners such as electric power companies, gas companies, and local governments.
Under the mission of "A new answer to 'troubles' in daily life," our company aims to give shape to the thoughts of "I wish it were like this" that everyone feels in their daily lives, and to simultaneously solve social issues and grow as a company.
We call this concept CSV (Creating Shared Value), and we value it as the basic stance of our business activities.
We want to be an indispensable presence that stays close to people's lives by creating value that makes "everyone happy," not just one person.
Our company also has the mission of realizing "Life as a Service."
Based on the experience of housing equipment repair services cultivated so far, we bring together expertise in fields such as marketing, customer support, quality control, and product development to provide comprehensive solutions to the diverse challenges surrounding housing and daily life.
Through collaboration with reliable partner companies, starting with the peace of mind of housing, we support comfort and peace of mind in all aspects of life.
HomeServe Japan Corporation will continue to support the realization of the ideal life of each customer through a new form of lifestyle support service.
● About subscription-type home repair services
Provided by HomeServe Japan Corporation
Sueshi Mineta, Chairman of the National Federation of Electric Commerce Associations (Right) Yasuhiro Tokunaga, President and CEO of HomeServe Japan Corporation (Left)
This agreement was concluded by the National Federation of Electric Commerce Associations and HomeServe Japan Corporation with the aim of providing higher-quality repair services through collaboration and cooperation with the National Federation of Electric Commerce Associations, prefectural electric commerce associations, and association members.
In Japanese society, with the further progression of aging and the advancement of living environments, the "troubles" related to housing equipment and home appliances are becoming more diverse and complex.
Under this social background, by fusing the housing equipment support mechanism possessed by HomeServe Japan Corporation with the "face-to-face service capability" cultivated over many years by local electric shops affiliated with the electric commerce associations in each prefecture, we will build a closer and more reassuring life support system for local residents.
In the future, we will support a comfortable and secure life for customers living all over the country, and we will make every effort to realize a healthy life with a fulfilling and sustainable sense of well-being toward realizing our mission, "A new answer to 'troubles' in daily life."
Based on this agreement, both parties will collaborate primarily on the following matters:
Regarding the improvement of home repair services around electrical equipment.
Regarding the technical improvement of home repair service providers around electrical equipment.
Deciding upon consultation on measures to implement these effectively.
End.
About the National Federation of Electric Commerce Associations
The National Federation of Electric Commerce Associations is an industry organization composed of community-based electric shops nationwide. It was founded in August 1962 and received approval from the Ministry of International Trade and Industry (at the time) in January 1963.
The competent authority is the Ministry of Economy, Trade and Industry, and its members are electric commerce associations in 46 prefectures nationwide (excluding Okinawa Prefecture).
The organization's objectives are to establish and improve order in the home appliance distribution industry, enhance technical capabilities, stabilize and revitalize the management of member stores, and contribute to local communities.
Through this, it aims to ensure that local electric shops continue to be a trusted presence by consumers. Major business activities include management and technical training, information provision, operation of welfare systems, request activities to manufacturers and governments, promotion of home appliance recycling and energy conservation, and support for digitalization (DX).
In recent years, it has also focused on strengthening local services, including watching over the elderly, disaster prevention, and responding to the SDGs.
About HomeServe Japan Corporation
HomeServe Japan Corporation (hereinafter referred to as "our company") is a joint venture established in February 2019 by Mitsubishi Corporation and the UK corporation HomeServe, which provides services in 10 countries worldwide.
We provide subscription (flat-rate billing) type housing equipment repair services, and in Japan, we are developing our business by partnering with diverse partners such as electric power companies, gas companies, and local governments.
Under the mission of "A new answer to 'troubles' in daily life," our company aims to give shape to the thoughts of "I wish it were like this" that everyone feels in their daily lives, and to simultaneously solve social issues and grow as a company.
We call this concept CSV (Creating Shared Value), and we value it as the basic stance of our business activities.
We want to be an indispensable presence that stays close to people's lives by creating value that makes "everyone happy," not just one person.
Our company also has the mission of realizing "Life as a Service."
Based on the experience of housing equipment repair services cultivated so far, we bring together expertise in fields such as marketing, customer support, quality control, and product development to provide comprehensive solutions to the diverse challenges surrounding housing and daily life.
Through collaboration with reliable partner companies, starting with the peace of mind of housing, we support comfort and peace of mind in all aspects of life.
HomeServe Japan Corporation will continue to support the realization of the ideal life of each customer through a new form of lifestyle support service.
● About subscription-type home repair services
Provided by HomeServe Japan Corporation