Four Globe Presents at the 7th Water ICT Information Meeting

Four Globe Inc. (Headquarters: Shinagawa-ku, Tokyo; Representative Director: Yusuke Hatano; hereinafter "Four Globe"), which contributes to society by increasing the number of people who can leverage creativity, announced that Takuya Nomiyama, Director, gave a presentation at the "7th Water ICT Information Meeting" held on June 26, 2026, at the Shinjuku NS Building.

The Water ICT Information Meeting is a framework established to share and disseminate various operational challenges faced by water utilities, and to receive proposals for new technologies such as ICT held by private companies, in order to promote initiatives for problem-solving.

The "7th Water ICT Information Meeting" held this time included presentations of technology proposals by private companies, as well as panel exhibits and opinion exchanges.

Presentation Summary

In this presentation, Four Globe introduced the concept of cost reduction and improvement of resident services by utilizing LINE notification messages, with the theme of next-generation digital resident touchpoints for water bureaus.

LINE notification messages are a system that allows companies and organizations to deliver important and highly convenient notifications to users who have not added the official LINE account as a friend, using their phone number as a key.

It is also characterized by its operation being limited to notifications deemed beneficial, not for advertising or promotional purposes.

Furthermore, this presentation explained the significance of utilizing LINE, which has a user base of 100 million monthly active users in Japan, equivalent to over 80% of Japan's total population, as a resident touchpoint.

In response to challenges in resident communication that assumes paper and mail, such as continuous costs and operational burdens, risks of non-delivery, and difficulty in immediate transmission during emergencies, the presentation proposed a direction for building more accessible and easier-to-operate resident touchpoints by utilizing communication infrastructure that is used daily.

In addition, it introduced the design philosophy, including unique initiatives such as "SMS Fallback" which achieves 99.9% fallback when LINE notification messages are not delivered, operational concepts for balancing improved resident convenience and operational efficiency, secure design that considers the handling of data based on authenticated accounts, and a phased implementation process with an eye toward integration with existing systems.

The presentation was tailored to practical operations, from the perspective of how to redesign resident communication in the water business as a whole, rather than simply replacing notification methods with LINE.

This presentation demonstrates how to design communication to deliver necessary information through appropriate means more reliably, in promoting the digitalization of resident touchpoints in the water business.

Four Globe will continue to contribute to the advancement of resident communication in the local government and public sectors and the promotion of DX tailored to on-site operations through the utilization of digital touchpoints such as LINE.

Presenter Comment (Takuya Nomiyama, Director, Four Globe Inc.)

In this presentation, we introduced concepts for evolving communication with residents in the water business into a more reliable and easier-to-operate form.

We believe that aiming to balance improved resident services and reduced operational burden while utilizing LINE, which is widely used in Japan, is one of the important themes for the public sector going forward.

Four Globe will continue to support the development and operation of digital resident touchpoints in the local government and public sectors in a manner that addresses on-site challenges.

Company Overview

Company Name: Four Globe Inc.

Representative: Representative Director Yusuke Hatano

Head Office Location: Crystal Tower 7F, 2-14-5 Kamiosaki, Shinagawa-ku, Tokyo

Capital: 63.38 million yen

Established: October 2, 2006

Business Activities: AI Implementation & Business Innovation Solutions, System Development Solutions, LINE & CRM Utilization Solutions, Accompanying Marketing Operations

Official Website: https://www.fourglobe.co.jp

Contact for Inquiries:

Four Globe Inc.

Inquiry Form: https://www.fourglobe.co.jp/contact (Contact: Nomiyama/Yanagita)