Attended the 2026 Oricon Customer Satisfaction® Award Ceremony

James, a car maintenance and accessory store operated by Toyota Mobility Parts Co., Ltd. (Headquarters: Nagoya, Aichi Prefecture; President: Hirotaka Sakakibara),

attended the "2026 Oricon Customer Satisfaction® Award Ceremony*" held by Oricon Inc. on Thursday, March 12,

and was awarded first place overall in the Oricon Customer Satisfaction® Survey for Vehicle Inspection for two consecutive years, in 2024 and 2025.

*Attended by companies that won first place overall in the Oricon Customer Satisfaction® rankings announced between April 2025 and March 2026.

<Representative Comment>

It is a great honor to be ranked No. 1 overall for the second consecutive year in the customer satisfaction survey for vehicle inspections. We would like to express our sincere gratitude to the customers who use James on a daily basis, and to our store staff across the country who have continued to interact sincerely with each and every customer.

At James, for vehicle inspections, we do more than just conduct inspections and maintenance. We listen carefully to our customers' concerns and questions, provide easy-to-understand estimate explanations, and place importance on providing support until the customer is fully satisfied.

In terms of maintenance, we use high-quality parts equivalent to genuine parts and carry out work with safety and security as our top priority. Additionally, to ensure that customers can enjoy their car life with peace of mind even after the inspection, we include a unique warranty for free that covers issues such as stone chips and flat tires.

Without becoming complacent with this award, we will continue to strive to improve our services even further toward the realization of a safe and secure motorized society. We look forward to your continued support.

Oricon Customer Satisfaction® Survey "Vehicle Inspection" Ranking Results

https://life.oricon.co.jp/rank-vehicle-inspection/

James Website

https://www.jms-car.com/