[New Electricity Award 2025] SymEnergy Wins Grand Prize in "Continuity Intention" Category
Key facts
- [New Electricity Award 2025] SymEnergy Wins Grand Prize in "Continuity Intention" Category
- SymEnergy has announced that it has won the Grand Prize in the "Continuity Intention" category at the "New Electricity Award 2025," a customer satisfaction survey organized by IID, Inc. The award evaluates pricing, service quality, and support experience of new electricity providers based on actual user feedback. SymEnergy also received excellence awards in the "Overall Satisfaction" and "Price Satisfaction" categories.
- Source: PR Times
- Date: May 13, 2026
Direct answer
SymEnergy has announced that it has won the Grand Prize in the "Continuity Intention" category at the "New Electricity Award 2025," a customer satisfaction survey organized by IID, Inc. The award evaluates pricing, service quality, and support experience of new electricity providers based on actual user feedback. SymEnergy also received excellence awards in the "Overall Satisfaction" and "Price Satisfaction" categories.
- Citation
- [New Electricity Award 2025] SymEnergy Wins Grand Prize in "Continuity Intention" Category (May 13, 2026), PR Times
- Source
- PR Times
- Date
- May 13, 2026
SymEnergy has announced that it has won the Grand Prize in the "Continuity Intention" category at the "New Electricity Award 2025," a customer satisfaction survey organized by IID, Inc. The award evaluates pricing, service quality, and support experience of new electricity providers based on actual user feedback. SymEnergy also received excellence awards in the "Overall Satisfaction" and "Price Satisfaction" categories.
📋 Article Processing Timeline
- 📰 Published: May 13, 2026 at 23:00
- 🔍 Collected: May 13, 2026 at 14:32
- 🤖 AI Analyzed: May 13, 2026 at 15:33 (1h 1m after Collected)
SymEnergy Co., Ltd. (Headquarters: Kobe City, Hyogo Prefecture / Representative Director and President: Masahiro Inui / hereinafter, "the Company") is pleased to announce that it has won the Grand Prize in the "Continuity Intention" category at the customer satisfaction survey "New Electricity Award 2025" organized by IID, Inc. (Headquarters: Nakano Ward, Tokyo). This award comprehensively evaluates the pricing, service quality, and support experience of new electricity providers based on feedback from actual users.
In addition to being selected for the Grand Prize in the "Continuity Intention" category, the Company also received excellence awards in the "Overall Satisfaction" and "Price Satisfaction" categories. In an era where reducing electricity costs is demanded, we have received strong support from many customers who wish to "continue using our service indefinitely." We will continue to strive to provide services that are even more tailored to each individual's life.
**■ Background of the Award: What Households Seek from Electricity Companies Now is "Sincerity" and "Satisfaction"**
The recent electricity market has seen significant price fluctuations, making the choice of an electricity company a crucial decision directly impacting household budgets. In this environment, the value consumers seek from new electricity providers has shifted from temporary campaign benefits to "long-term contribution to household finances," "suitability for their lifestyle," and "whether they are a company they can have a long relationship with."
Since the full liberalization of electricity retail in 2016, the Company has been developing plans optimized for the diverse lifestyles of its customers. We believe that receiving awards in these three categories is a result of our customers, who actually use our services, feeling the true value of our services in their daily lives.
**■ Three Assurances Backing the Award**
**Plans tailored to household lifestyles**
You can choose the optimal plan according to your life stage, such as marriage, childbirth, childcare, old age, or single assignment. We support the changes in each customer's life from an energy perspective.
**"Household Support Price" with zero initial and cancellation fees***
Initial fees for switching and cancellation fees are set to be free in principle. This not only allows you to switch with peace of mind without risk but also provides tangible economic benefits to your household through a rational pricing system that thoroughly eliminates waste.
*For corporate plans, some fees may apply depending on the target plan and contract details.
**Optimization through "Perfect Plan Diagnosis" and flexible plan changes**
Detailed visualization of monthly, daily, and hourly usage is available on a dedicated My Page. The "Perfect Plan Diagnosis" function, based on accumulated actual data, allows you to easily confirm the optimal plan. Since plan changes are possible for each meter reading date based on the diagnosis results, we support cost-efficient choices tailored to customers' seasonal and lifestyle changes.
**■ Conclusion and Future Outlook**
Without resting on the laurels of this award, we will continue to sincerely listen to the feedback we receive, strive to expand more convenient services, and disseminate highly transparent information. As a good partner supporting household finances, we will walk alongside local communities and dedicate ourselves to realizing a rich and secure future.
Service website: https://home.symenergy.net/
**■ Company Overview**
SymEnergy Co., Ltd. https://www.symenergy.co.jp
Headquarters: Kobe City / Representative Director and President: Masahiro Inui
SymEnergy is engaged in building sustainable energy systems with local communities, handling everything from retail to power generation businesses and consulting. We aim to become a platformer that realizes a society where resources and economy circulate based on energy, promoting the creation of sustainable energy and its efficient and economical use.
**【Survey Overview】**
https://www.iid.co.jp/news/press/2026/033102.html
Survey Name: New Electricity Award 2025
Implementation Period: February 20, 2026 – March 16, 2026
Target Audience: New electricity users nationwide
Valid Responses: 6,051 people
Survey Method: Internet survey (conducted by IID, Inc.)
In addition to being selected for the Grand Prize in the "Continuity Intention" category, the Company also received excellence awards in the "Overall Satisfaction" and "Price Satisfaction" categories. In an era where reducing electricity costs is demanded, we have received strong support from many customers who wish to "continue using our service indefinitely." We will continue to strive to provide services that are even more tailored to each individual's life.
**■ Background of the Award: What Households Seek from Electricity Companies Now is "Sincerity" and "Satisfaction"**
The recent electricity market has seen significant price fluctuations, making the choice of an electricity company a crucial decision directly impacting household budgets. In this environment, the value consumers seek from new electricity providers has shifted from temporary campaign benefits to "long-term contribution to household finances," "suitability for their lifestyle," and "whether they are a company they can have a long relationship with."
Since the full liberalization of electricity retail in 2016, the Company has been developing plans optimized for the diverse lifestyles of its customers. We believe that receiving awards in these three categories is a result of our customers, who actually use our services, feeling the true value of our services in their daily lives.
**■ Three Assurances Backing the Award**
**Plans tailored to household lifestyles**
You can choose the optimal plan according to your life stage, such as marriage, childbirth, childcare, old age, or single assignment. We support the changes in each customer's life from an energy perspective.
**"Household Support Price" with zero initial and cancellation fees***
Initial fees for switching and cancellation fees are set to be free in principle. This not only allows you to switch with peace of mind without risk but also provides tangible economic benefits to your household through a rational pricing system that thoroughly eliminates waste.
*For corporate plans, some fees may apply depending on the target plan and contract details.
**Optimization through "Perfect Plan Diagnosis" and flexible plan changes**
Detailed visualization of monthly, daily, and hourly usage is available on a dedicated My Page. The "Perfect Plan Diagnosis" function, based on accumulated actual data, allows you to easily confirm the optimal plan. Since plan changes are possible for each meter reading date based on the diagnosis results, we support cost-efficient choices tailored to customers' seasonal and lifestyle changes.
**■ Conclusion and Future Outlook**
Without resting on the laurels of this award, we will continue to sincerely listen to the feedback we receive, strive to expand more convenient services, and disseminate highly transparent information. As a good partner supporting household finances, we will walk alongside local communities and dedicate ourselves to realizing a rich and secure future.
Service website: https://home.symenergy.net/
**■ Company Overview**
SymEnergy Co., Ltd. https://www.symenergy.co.jp
Headquarters: Kobe City / Representative Director and President: Masahiro Inui
SymEnergy is engaged in building sustainable energy systems with local communities, handling everything from retail to power generation businesses and consulting. We aim to become a platformer that realizes a society where resources and economy circulate based on energy, promoting the creation of sustainable energy and its efficient and economical use.
**【Survey Overview】**
https://www.iid.co.jp/news/press/2026/033102.html
Survey Name: New Electricity Award 2025
Implementation Period: February 20, 2026 – March 16, 2026
Target Audience: New electricity users nationwide
Valid Responses: 6,051 people
Survey Method: Internet survey (conducted by IID, Inc.)
FAQ
What are the key facts in this article?
SymEnergy has announced that it has won the Grand Prize in the "Continuity Intention" category at the "New Electricity Award 2025," a customer satisfaction survey organized by IID, Inc. The award evaluates pricing, service quality, and support experience of new electricity providers based on actual user feedback. SymEnergy also received excellence awards in the "Overall Satisfaction" and "Price Satisfaction" categories.
What is the direct answer?
SymEnergy has announced that it has won the Grand Prize in the "Continuity Intention" category at the "New Electricity Award 2025," a customer satisfaction survey organized by IID, Inc. The award evaluates pricing, service quality, and support experience of new electricity providers based on actual user feedback. SymEnergy also received excellence awards in the "Overall Satisfaction" and "Price Satisfaction" categories.
What is the source and date?
PR Times: https://prtimes.jp/main/html/rd/p/000000102.000025041.html | May 13, 2026