[New Electricity Award 2025] SymEnergy Wins Grand Prize in "Continued Intention" Category

SymEnergy Inc. (Headquarters: Kobe City, Hyogo Prefecture / Representative Director and President: Masahiro Inui / hereinafter, "the Company") announced today that it has won the Grand Prize in the "Continued Intention" category at the "New Electricity Award 2025," a customer satisfaction survey organized by IID Inc. (Headquarters: Nakano Ward, Tokyo). This award comprehensively evaluates new electricity providers based on actual user feedback across various aspects such as pricing, service quality, and support experience.
In addition to being selected for the Grand Prize in the "Continued Intention" category, the Company also received Excellence Awards in two other categories: "Overall Satisfaction" and "Price Affordability." Amid the growing demand for reducing electricity bill burdens, we have received strong support from many customers who express a desire to "continue using our services indefinitely." We are committed to further efforts in providing services that closely cater to the needs of each individual's life.

■ Background of the Award: What households seek from electricity companies today is "sincerity" and "satisfaction."

The current electricity market is subject to significant price fluctuations, making the choice of an electricity provider a critical decision directly impacting household finances for many families. In this context, the value consumers seek from new electricity providers is shifting from temporary campaign benefits to "long-term contribution to household finances," "suitability for their lifestyle," and "whether it is a company they can continue to deal with."
Since the full liberalization of electricity retail in 2016, our company has been developing plans optimized for the diverse lifestyles of our customers. We interpret these three awards as a result of our existing customers truly feeling the value of our services in their daily lives.

■ Three reassurances supporting the award

Plans tailored to household lifestyles
You can choose the optimal plan according to your life stage, such as marriage, childbirth, parenting, old age, or a single-person transfer. We support the changes in each customer's life from an energy perspective.

"Household Support Price" with 0 initial and cancellation fees*
Initial costs for switching and cancellation fees are set to be free in principle. This not only allows customers to switch with peace of mind without risk but also provides concrete economic benefits to households through a rational pricing system that thoroughly eliminates waste.

*For corporate plans, some fees may apply depending on the target plan and contract details.

Optimization through "Perfect Plan Diagnosis" and flexible plan changes
Detailed visualization of monthly, daily, and hourly usage is available on a dedicated My Page. The "Perfect Plan Diagnosis" function, based on accumulated actual data, allows customers to confirm the optimal plan without hesitation. As plan changes are possible for each meter reading date after receiving the diagnosis results, we support cost-efficient choices tailored to customers' needs in response to seasonal changes and living environment changes.

■ Conclusion and Future Outlook

Without resting on the laurels of this award, we will continue to sincerely listen to the voices we receive, strive to enhance more convenient services, and disseminate highly transparent information. As a good partner supporting household finances, we will walk alongside local communities and dedicate ourselves to realizing a rich and secure future.

Service site: https://home.symenergy.net/

■ Company Overview

SymEnergy Inc. https://www.symenergy.co.jp

Headquarters: Kobe City / Representative Director and President: Masahiro Inui

SymEnergy is engaged in building a sustainable energy system together with local communities, consistently handling everything from retail to power generation business and consulting. We aim to become a platformer that realizes a society where resources and economy circulate based on energy, promoting the creation of sustainable energy and its efficient and economical use.

【Survey Overview】

https://www.iid.co.jp/news/press/2026/033102.html

Survey Name: New Electricity Award 2025

Survey Period: February 20, 2026 - March 16, 2026

Target: New electricity users nationwide

Valid Responses: 6,051 people

Survey Method: Internet survey (conducted by IID Inc.)