Success Lab Selected as Reskilling Partner for Japan Reskilling Consortium

Success Lab Inc. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Hiroko Razavi), which operates SuccessGAKO, a learning platform that produces transformation leaders responsible for corporate sales growth amidst the challenge of accelerating sales growth even with DX promotion, is pleased to announce that it has been selected as a reskilling partner after a review by the Japan Reskilling Consortium.

Following this, our flagship course, "Certified Customer Success," has been listed on the official website of the Japan Reskilling Consortium, making it available for search, viewing, and application by prospective students.

■ What is the Japan Reskilling Consortium?

The Japan Reskilling Consortium is a new initiative where national and local governments, along with private companies, collaborate to update the skills of all people across Japan, regardless of region, gender, or age. This is a "reskilling" effort.

By expanding the network of partnerships, including providing training programs from various companies, employment support, offering a wide range of employment opportunities such as side jobs, freelancing, and part-time work, and providing recruitment opportunities for job seekers by startup companies, we will create opportunities for people nationwide to continue learning.

For more details, please visit the Japan Reskilling Consortium website.

URL: https://japan-reskilling-consortium.jp

■ Featured Courses

The course listed on the official website of the Japan Reskilling Consortium is SuccessGAKO's flagship course, "Certified Customer Success," which recorded a perfect NPS (Net Promoter Score) of 100 in 2026. Specifically, there are two courses with different learning styles:

1) Certified Customer Success - Corporate Training

Certified Customer Success - Corporate Training

This training program is for companies that want to intensively develop human resources who can acquire systematic knowledge of customer success, apply it in their own company as immediate contributors, and achieve results.

It targets personnel across departments such as sales, planning, CS, and DX promotion, who are responsible for realizing customer success. By repeatedly discussing self-implementation based on individual company challenges, it leads to immediate execution and results after completion.

▼ Details of Corporate Training

https://corp.successgako.com/lp/enterprise

2) Certified Customer Success - Self-Paced Course

Certified Customer Success - Self-Paced Course

This training program is for individuals who want to learn systematic knowledge of customer success at their own pace, completely online.

Students systematically learn the knowledge necessary for customer success professionals to work independently in the field, and upon passing the certification test after completion, they receive a "Certified Customer Success Certificate."

▼ Details of Self-Paced Course

https://corp.successgako.com/lp/self

■ Transformation to a "Retention Model, Not Just Sell-and-Done" Required for Japanese Companies

In the digital age, with a declining population and market maturity, competition is intensifying, making it difficult for many companies to grow revenue solely by acquiring new customers. These challenges are commonly observed in many Japanese companies. What is important is management that nurtures the customer base as an asset, through continuous transactions with existing customers, upselling, and generating referrals. Customer success achieves this.

Customer success is a management method that accelerates sales growth through customer retention, LTV improvement, and upselling, and has recently begun to attract attention among many Japanese companies.

Since its establishment in 2017, our company has supported the implementation of customer success and human resource development suitable for Japanese companies, not only for SaaS companies but also for a wide range of industries including manufacturing, finance, ICT, and service industries.

■ Future Outlook

Taking this adoption as an opportunity, our company will provide practical reskilling opportunities to more companies and individuals. While targeting companies and individuals striving to survive in the digital/AI era, we will particularly strengthen support in the following areas:

・Accelerating continuous revenue growth in ICT/software companies

・Building service-oriented and continuous revenue models in manufacturing

・Building revenue models from customer bases in the financial industry

・Expanding revenue from customer bases in BtoB companies

・Sales transformation and organizational transformation in the DX era

■ Comment from SuccessGAKO Representative

What Japanese companies need in an era of declining population is a shift from a "sell-and-done" model to a "growth model based on continuous customer relationships." The key to sustained revenue growth in the digital age lies not just in expanding sales to new customers, but more importantly, in deepening relationships with existing customers to significantly grow the total lifetime value (LTV). Customer success makes this possible.