Cognizant Announces Partnership with ServiceNow to Accelerate Secure, Scalable Enterprise "Responsible AI" Operations

Cognizant Corporation (Headquarters: New Jersey, USA, CEO: Ravi Kumar S, hereinafter referred to as Cognizant) has announced the integration of "Cognizant Neuro® AI Trust" and "ServiceNow." This will further enhance the widely used enterprise AI platform globally with a continuous AI assurance infrastructure built to scale with businesses.

This integrated solution goes beyond simply visualizing and managing AI governance; it provides effective control within a single environment through "responsible AI agents" that operate at every stage of AI operations.

Background of Adoption

Currently, the adoption of AI itself is no longer a major barrier for companies. The biggest challenge has shifted to "ensuring trust." In business processes and customer support systems that require strict rules, the question is whether organizations can reliably prove that AI embedded in core business operations is functioning correctly according to its intended purpose and established standards. The lack of such safety assurance mechanisms has become a bottleneck hindering companies from promoting full-scale DX.

Purpose of Integration

This integration fundamentally transforms the process by which companies manage AI and expand its scope of application. Previously, individual teams faced challenges such as only having partial visibility into AI operations, manual compliance efforts, and prolonged development times. Moving forward, it will be possible to centrally manage all operational AI assets in real-time and directly embed appropriate operational rules and risk management into daily business processes. This will enable rapid and reliable AI deployment and immediate response to audits. Furthermore, it will allow for the objective presentation of the business value generated by AI to management, regulators, and customers.

Cognizant aims to create an environment where organizations can immediately detect and automatically respond to AI system failures or unexpected behavior (drift), reliably proving that they are "operating responsibly." This will transform AI from a source of operational and reputational risk into a trusted driver of business.

Sriram Komaravelly, Global Head of Cloud & Infrastructure Services at Cognizant, stated, "The environment for utilizing AI is already maturing. What companies need now is the ability to operate AI responsibly at the scale and speed their businesses demand. With this integration, our customers will gain not just a "visualization tool," but a "practical operational foundation" for continuously managing and monitoring the entire process of learning, adaptation, and execution."

Features of This Solution

ServiceNow's "AI Control Tower" provides a foundation for understanding governance and operational status by integrating strategy to performance management across all AI systems, agents, and business workflows. By adding "Cognizant Neuro AI Trust" to this, it becomes possible to keep all AI systems within the enterprise secure in real-time.

Specifically, "responsible AI agents" and "guardian agents" will work together flexibly to support adherence to principles such as fairness, safety, security, transparency, and compliance throughout the AI development and operational lifecycle. Furthermore, as integration with third-party systems is assumed, management can be extended to an external agent network, allowing for consistent rule application regardless of the AI's operating environment. This enables companies to transition from periodic compliance checks to a state of continuous monitoring and safety assurance.

John Eicher, Senior Vice President and General Manager of Central Product Management and Security & Risk at ServiceNow, commented, "The scope and impact of agent-based AI are rapidly expanding, but there is a serious challenge in the lack of visibility into their operations. AI Control Tower provides an "integrated command center" that manages not only within ServiceNow systems but also all AI models, agents, assets, and their identities and permissions across the entire enterprise. Together with Cognizant, we will solve this challenge by linking AI deployment with accountability through an integrated management approach. This comprehensive mechanism allows organizations to accelerate innovation while maintaining trust and control."

This integrated system is designed to align with the reality of enterprise AI that requires strict regulation. Cognizant's platform incorporates major standards, regulatory frameworks, and pre-built compliance configurations, significantly shortening the time from rule creation to operational launch. By supporting a three-stage model of "clear planning," "deployment with governance," and "confident operation," it links AI investment directly to business outcomes. This transforms appropriate governance from a hindrance into a source of business acceleration.

Nitish Mittal, Partner at Everest Group, commented, "The real challenge in AI governance is not creating rules, but 'how to continuously apply rules' to systems that learn and act autonomously. Companies are increasingly seeking mechanisms that automatically solve this challenge and lead to business results. The integration of Cognizant Neuro AI Trust and ServiceNow AI Control Tower clearly indicates the direction for enterprise AI governance to evolve from static monitoring to continuous, actionable operations."

This announced solution embodies Cognizant's broad strategy as an "AI Builder." By maintaining a state where production AI is always accountable to stakeholders, internal rules, and regulators, it guides companies from AI experimentation to value creation.

Further details regarding the control functions and intelligence layer of Cognizant Neuro AI Trust will be announced soon.

For more details on the partnership between Cognizant and ServiceNow, please visit here.

About Cognizant

Cognizant (NASDAQ: CTSH) is an AI Builder and technology services provider that bridges AI investment and enterprise value by building full-stack AI solutions for its clients. Leveraging our deep expertise in industries, business processes, and engineering, we embed organizations' unique business environments into technology systems. This maximizes human potential, delivers tangible results, and helps global companies stay one step ahead in a rapidly changing world.

For more information, please visit www.cognizant.ai or follow us at @cognizant.

*This release is a translation of "Cognizant announces ServiceNow partnership to accelerate scalable, operationalized AI governance at enterprise scale."

For details on Cognizant Japan, please see the page below.

https://www.cognizant.com/jp/ja/about-cognizant