The Pitfalls of Construction DX: Approximately 40% of High-Function IT Tools Are Abandoned or Canceled. The Key to Adoption Lies in 'Excel UI Inheritance' and 'Support'
A survey by AnyONE Co., Ltd. revealed that approximately 40% of high-function IT tools introduced in the construction, architecture, and renovation industries are abandoned or canceled due to lack of adoption. The main reasons are 'inability to use' and 'insufficient support,' indicating that Excel-like usability and thorough support are key to successful DX adoption.
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- 📰 Published: May 8, 2026 at 21:00
- 🔍 Collected: May 8, 2026 at 12:32
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Amid severe labor shortages and reliance on individual expertise, promoting digital transformation (DX) has become an urgent task in the construction, architecture, and renovation industries. Against this backdrop, AnyONE Co., Ltd., which provides the core system "AnyONE" for construction companies, builders, and renovation firms, conducted a "Survey on Usage Status and Adoption" targeting individuals with experience introducing IT tools (such as business systems) in the construction, architecture, and renovation sectors.
The results highlighted the problem of "DX sunk costs," where investments in systems that on-site personnel cannot master hinder management. Furthermore, the survey found that the optimal DX solution desired by on-site teams is not "脫Excel" (moving away from Excel), but rather IT tools that maintain the usability of familiar existing systems while enhancing immediacy, like cloud-based solutions.
From these survey results, we analyze the dividing line between "DX that sticks" and "DX that is abandoned or canceled," based on the real voices from the field.
**Article Overview**
**Survey Result Summary**
* Approximately 40% of high-function IT tools in the construction, architecture, and renovation industries fail to be adopted on-site, leading to abandonment or cancellation. This necessitates a reevaluation of the premise that "introducing tools will automatically yield results."
* The primary reasons for non-adoption are "inability to use (28.6%)" and "insufficient support (27.7%)," suggesting that tool usability and operational assistance determine success.
* Over 90% experience DX fatigue, primarily due to increased workload from "too many input fields (52.6%)" and "complex operations (48.8%)."
* 78.6% responded that "adoption would accelerate if systems could be cloud-based while retaining an Excel-like feel," indicating that on-site teams prioritize usability over a multitude of features.
**Survey Outline**
* **Survey Name:** Questionnaire on Work
* **Survey Period:** February 26, 2026 – February 27, 2026
* **Target Audience:** Individuals in the construction, architecture, and renovation industries who have previously introduced IT tools.
* **Sample Size:** 300 people
* **Survey Method:** Internet questionnaire survey (Freeasy)
*Note: Due to rounding to the second decimal place, graph values may not always sum to 100%.*
**Request for Citation/Reproduction of Survey Results:**
If citing or reproducing the survey results or images from this article, please specify "AnyONE Co., Ltd." and provide the following link as the source:
https://www.any-one.jp/shigoto/62639/
**Approximately 40% of Introduced IT Tools Go to Waste?! The Reality of High-Function Systems Being Abandoned or Canceled**
First, to clarify the current status and challenges of IT tool introduction in construction companies, builders, and renovation firms, we conducted the following survey:
**Nearly 40% fail to utilize high-function business systems even after introduction.**
Q. Which of the following best describes the current usage status of "IT tools (such as high-function business systems)" that your company has introduced in the past?
When asked about the usage status of IT tools like high-function business systems in various companies, 62.7% responded that they "have been adopted internally and are currently being utilized company-wide." On the other hand, the combined total of users who responded, "only some functions are used, and some are left unattended (27.7%)" and "not used on-site and already canceled/discontinued (9.7%)," amounted to 37.4% of the total. This highlights the reality that the adoption of high-function IT tools is not progressing for various reasons.
**Reasons why IT tools fail to be adopted on-site**
This not only indicates a failure in tool selection but also suggests that the premise "IT introduction will improve operations" itself needs reevaluation.
No matter how multifunctional or high-performance a tool is, if on-site personnel cannot master it, it may not necessarily provide value. Especially in industries like construction, building, and renovation, where on-site work, administrative tasks, and customer service are intertwined, there is a concern that IT introduction could paradoxically lead to a fragmentation of operations.
**The two major causes of adoption failure are 'lack of on-site literacy' and 'insufficient support'.**
Q. What was the biggest reason why that tool was not adopted within your company or on-site?
To explore the reasons why on-site utilization did not progress, we conducted the above survey, and the most common answer was "on-site employees and craftsmen could not use it (28.6%)". "Insufficient support system (27.7%)" was almost at the same level. Other responses included "cost-effectiveness did not match (23.2%)" and "the system did not fit our company's workflow (19.6%)".
No matter how excellent an IT tool is, if its operation is complex, smooth adoption on-site will be difficult. This is even more true in fields where aging and reliance on individual expertise are progressing. At the same time, the level of IT literacy among on-site staff...
The results highlighted the problem of "DX sunk costs," where investments in systems that on-site personnel cannot master hinder management. Furthermore, the survey found that the optimal DX solution desired by on-site teams is not "脫Excel" (moving away from Excel), but rather IT tools that maintain the usability of familiar existing systems while enhancing immediacy, like cloud-based solutions.
From these survey results, we analyze the dividing line between "DX that sticks" and "DX that is abandoned or canceled," based on the real voices from the field.
**Article Overview**
**Survey Result Summary**
* Approximately 40% of high-function IT tools in the construction, architecture, and renovation industries fail to be adopted on-site, leading to abandonment or cancellation. This necessitates a reevaluation of the premise that "introducing tools will automatically yield results."
* The primary reasons for non-adoption are "inability to use (28.6%)" and "insufficient support (27.7%)," suggesting that tool usability and operational assistance determine success.
* Over 90% experience DX fatigue, primarily due to increased workload from "too many input fields (52.6%)" and "complex operations (48.8%)."
* 78.6% responded that "adoption would accelerate if systems could be cloud-based while retaining an Excel-like feel," indicating that on-site teams prioritize usability over a multitude of features.
**Survey Outline**
* **Survey Name:** Questionnaire on Work
* **Survey Period:** February 26, 2026 – February 27, 2026
* **Target Audience:** Individuals in the construction, architecture, and renovation industries who have previously introduced IT tools.
* **Sample Size:** 300 people
* **Survey Method:** Internet questionnaire survey (Freeasy)
*Note: Due to rounding to the second decimal place, graph values may not always sum to 100%.*
**Request for Citation/Reproduction of Survey Results:**
If citing or reproducing the survey results or images from this article, please specify "AnyONE Co., Ltd." and provide the following link as the source:
https://www.any-one.jp/shigoto/62639/
**Approximately 40% of Introduced IT Tools Go to Waste?! The Reality of High-Function Systems Being Abandoned or Canceled**
First, to clarify the current status and challenges of IT tool introduction in construction companies, builders, and renovation firms, we conducted the following survey:
**Nearly 40% fail to utilize high-function business systems even after introduction.**
Q. Which of the following best describes the current usage status of "IT tools (such as high-function business systems)" that your company has introduced in the past?
When asked about the usage status of IT tools like high-function business systems in various companies, 62.7% responded that they "have been adopted internally and are currently being utilized company-wide." On the other hand, the combined total of users who responded, "only some functions are used, and some are left unattended (27.7%)" and "not used on-site and already canceled/discontinued (9.7%)," amounted to 37.4% of the total. This highlights the reality that the adoption of high-function IT tools is not progressing for various reasons.
**Reasons why IT tools fail to be adopted on-site**
This not only indicates a failure in tool selection but also suggests that the premise "IT introduction will improve operations" itself needs reevaluation.
No matter how multifunctional or high-performance a tool is, if on-site personnel cannot master it, it may not necessarily provide value. Especially in industries like construction, building, and renovation, where on-site work, administrative tasks, and customer service are intertwined, there is a concern that IT introduction could paradoxically lead to a fragmentation of operations.
**The two major causes of adoption failure are 'lack of on-site literacy' and 'insufficient support'.**
Q. What was the biggest reason why that tool was not adopted within your company or on-site?
To explore the reasons why on-site utilization did not progress, we conducted the above survey, and the most common answer was "on-site employees and craftsmen could not use it (28.6%)". "Insufficient support system (27.7%)" was almost at the same level. Other responses included "cost-effectiveness did not match (23.2%)" and "the system did not fit our company's workflow (19.6%)".
No matter how excellent an IT tool is, if its operation is complex, smooth adoption on-site will be difficult. This is even more true in fields where aging and reliance on individual expertise are progressing. At the same time, the level of IT literacy among on-site staff...