What Do People Value When Choosing a Junk Removal Service? Insights from 200 Men and Women (Re-buyers Survey)

Many people hesitate when deciding which junk removal service to hire, unsure about clear pricing, potential hidden fees, or the scope of items they can collect. Key considerations before hiring include transparent pricing, absence of additional charges, and the range of items accepted.

Especially since junk removal often involves workers entering one's home, factors beyond just cost, such as staff professionalism, company transparency, and disposal methods, become important. If furniture or appliances are still usable, whether the service offers buy-back options alongside disposal is also a crucial factor in choosing a provider.

To address this, Re-buyers, a company offering services like junk removal, on-site buy-back,遺品整理 (personal effects 정리), and cleaning for cluttered homes, conducted a survey targeting 200 men and women aged 20 and above. This survey aimed to clarify what people prioritize when selecting a junk removal service, their concerns during the process, and the services they find appealing.

We hope this information will be a useful reference for those considering junk removal, disposing of furniture or appliances, decluttering before moving, or looking for comprehensive junk disposal including buy-backs, by highlighting key points to check when choosing a service provider.

Table of Contents

Q1: What do you prioritize when choosing a junk removal service?

Q2: What concerns do you have when hiring a junk removal service?

Q3: What services do you find appealing when hiring a junk removal service?

Summary: Confirming Price and Reliability is Key for Junk Removal

Q1. When hypothetically choosing a junk removal service, what do you prioritize most? (Multiple answers allowed: Note 1)

Note 1: Although this question allows multiple selections, the choices are limited to three to more clearly understand what people prioritize when selecting a junk removal service.

The most common answer was "Clear pricing structure," selected by 53.5% (107 people). Junk removal costs can vary based on the type and quantity of items, and whether removal work is required. Therefore, understanding the estimated cost and its breakdown before hiring is a particularly important point when choosing a service.

Next, "Polite staff response" was chosen by 27.0% (54 people). Since junk removal often involves workers entering one's home, it's evident that not only the cost but also the sense of security provided by the staff's attitude during inquiries and on the day of service is highly valued.

Additionally, "Clear scope of items and services that can be collected" was selected by 24.0% (48 people), and "Advance explanation regarding additional charges after estimate" by 22.0% (44 people). Being able to confirm the extent of services and the possibility of additional fees beforehand is crucial for avoiding issues after hiring.

Other responses included "Capability to carry out large furniture and appliances" at 21.0% (42 people), "Confirmation of proper collection basis, such as necessary permits or municipal entrustment" at 19.5% (39 people), and "Clear company information and location" at 19.0% (38 people). It appears that a significant number of people want to confirm not only the service's capability but also whether the company is trustworthy and provides reliable information.

On the other hand, "Availability on desired date and time" was 18.5% (37 people), "Good reviews and reputation" was 12.5% (25 people), and "Consultation/service available on weekends, holidays, and evenings" was 10.0% (20 people).

Furthermore, "No particular priorities" was 14.0% (28 people), and "Other" was 1.0% (2 people).

Q2. When hypothetically hiring a junk removal service, what concerns do you have? (Multiple answers allowed: Note 2)

Note 2: Although this question allows multiple selections, the choices are limited to three to more clearly understand the concerns people have when hiring a junk removal service.

The most common concern was "Worry about high costs," selected by 51.0% (102 people). Junk removal costs can vary depending on the type and quantity of items and the nature of the removal work. Therefore, it's understandable that many people feel anxious about the final cost being higher than expected due to the difficulty in estimating the total amount beforehand.

Next, "Worry about being charged additional fees after the estimate" was selected by 31.5% (63 people). If additional costs may arise from the initially quoted price, it becomes difficult for the client to make a confident decision. It seems that not only the price itself but also the clarity of the estimate and the conditions for additional charges are important confirmation points.

Additionally, "Difficulty in verifying company information and permits, making it hard to judge if it's a trustworthy service" was 21.0% (42 people), and "Worry about whether junk will be disposed of properly" was 19.5% (39 people). Since junk removal often involves workers entering one's home, many people are concerned not only about the cost but also about the trustworthiness of the service and whether the items will be disposed of properly afterward.

Other concerns included "Worry about the proper handling of personal information and contents of disposed items" at 15.5% (31 people), and "Worry about items that cannot be collected" at 15.0% (30 people). Some disposed items may include documents or recording media containing personal information. Therefore, concerns arise not only from whether items can be collected but also from how their contents are handled and confirmation of eligible items.

On the other hand, "Hesitation about letting workers into the house" and "Worry about difficulty in consulting if trouble arises" were each 14.5% (29 people), "Worry about the politeness of staff response and work" was 11.0% (22 people), and "Worry about whether even an estimate incurs a fee" was 10.0% (20 people).

Furthermore, "Worry about availability on desired date and time" was 6.5% (13 people), "Worry about damage to the house or common areas" was 5.0% (10 people), "No concerns" was 11.5% (23 people), and "Other" was 1.5% (3 people).

Q3. When hiring a junk removal service, what services do you find appealing? (Multiple answers allowed: Note 3)

Note 3: Although this question allows multiple selections, the choices are limited to three to more clearly understand the services people find appealing when hiring a junk removal service.

The most common answer was "Deducting the value of items that can be bought from the total cost," selected by 35.0% (70 people). Among discarded items, there may be furniture, appliances, or items in good condition that are still usable. Therefore, many people find it appealing to have items appraised for buy-back and have their value deducted from the removal cost, rather than just disposing of them.

Next, "Free pre-estimate" was chosen by 30.5% (61 people). Since junk removal costs vary depending on the items, quantity, and removal work, many people want to know the approximate cost first. Being able to get a free estimate before officially hiring makes it easier to consult with the service.

Additionally, "No cancellation fee even if not hiring after estimate" and "Capability to disassemble and remove large furniture and appliances" were each selected by 26.5% (53 people). Being able to calmly decide whether to hire after receiving an estimate, and being able to entrust the disassembly and removal of large items that are difficult to handle oneself, are also reassuring factors for clients.

Other appealing services included "Collection without needing to sort or bag items" at 20.0% (40 people), and "Cleaning after the removal" at 14.0% (28 people). For large amounts of junk, the sorting and bagging alone can be a significant burden. This indicates a certain demand for services that reduce the effort before and after collection.

On the other hand, "Approximate estimate possible by sending photos" was 10.0% (20 people), "Consultation on disposal methods for documents and recording media containing personal information" was 9.0% (18 people), and "Combined services for moving and delivery" and "Consultation for female staff accompaniment or multiple staff teams" were each 8.0% (16 people).

Furthermore, "Easy consultation via LINE or phone" was 4.0% (8 people), "No particularly appealing services" was 18.0% (36 people), and "Other" was 1.0% (2 people).

Summary: Confirming Price and Reliability is Key for Junk Removal

This survey revealed that many people prioritize clear pricing when choosing a junk removal service. Since costs can vary based on the items, quantity, and removal work, many find it difficult to grasp the total cost before hiring.

Concerns were also raised about additional charges after estimates and the reliability of the service provider. Considering that workers will be entering one's home and the disposal methods after collection are not always clear, confirming company information, service details, and the scope of collectable items beforehand, in addition to the price, leads to peace of mind.

Some discarded items may include usable furniture, appliances, or items eligible for buy-back. Therefore, whether the service offers appraisal and buy-back options, not just disposal, is also a factor in choosing a provider. This can not only potentially reduce removal costs but also allow for the effective utilization of items that might otherwise be considered waste.

When hiring a junk removal service, it is important to confirm the pricing structure, the presence of additional charges, the conditions of the estimate, and the scope of services offered, and to proceed with hiring only after being satisfied. A service that makes it easy to consult about unclear points beforehand will be more approachable for first-time users.

Disposing of unwanted items is an unavoidable task when decluttering. To ensure peace of mind, we recommend comparing costs and service details to choose a provider that best suits your situation.

For those looking to minimize disposal costs or who wish to discuss buy-backs along with collection, please consult Re-buyers, which offers junk removal and on-site buy-back services. They can provide comprehensive consultations from confirming items for collection to appraising items for buy-back, making it easier to proceed with junk disposal while reducing cost-related anxieties.

Re-buyers Official Website Here

Survey Overview

Survey Date: June 11, 2026

Survey Area: Nationwide

Survey Organization: Freeasy

Survey Method: Online questionnaire survey

Survey Target/Number of Participants: 200 men and women aged 20 and above nationwide

<<Conditions for Use of Survey Results>>

Please cite "S Planning LLC, which develops services related to home organization" as the source of information.

When using on websites, please include the following link as the source:

URL:

https://re-buyers.club/

About Re-buyers

Re-buyers is a service operated by S Planning LLC, offering on-site buy-back of appliances and furniture in the Kanto area, junk removal, moving/delivery,遺品整理 (personal effects 정리), and house cleaning. Headquartered in Nishitokyo City, Tokyo, the company provides comprehensive support for "buy-backs" and "home organization" related to replacements, move-outs, relocations, and遺品整理 (personal effects 정리), primarily in Tokyo, Saitama, Kanagawa, and Chiba.

If you are unsure if something can be bought, cannot move large furniture or appliances yourself, or wish to discuss moving and junk disposal together, please rest assured. Re-buyers strives to buy back items that can be sold and offers proposals for free pickup or disposal methods for items that are difficult to buy back, depending on the situation.

Our company values politeness, speed, low prices, legal compliance, maximum reuse of recyclable items, and sincerity towards customers and stakeholders. We are committed to providing services with peace of mind and minimal hassle for junk disposal and home-related issues.

Point (1) "Re-buyers' Total Support" for Integrated Services from Buy-back to Collection, Moving, and Cleaning

Re-buyers offers a wide range of services including on-site buy-back, junk removal, moving/delivery,遺品整理 (personal effects 정리), and house cleaning. Since you can consult about everything from estimates to work in one place without needing to contact multiple companies individually, it is characterized by smooth organization and relocation while minimizing effort.

Furthermore, if there are items eligible for buy-back, the actual cost burden can be reduced by deducting the buy-back amount from other service fees. They also handle buy-backs and junk removal during moving, as well as house cleaning after work, and can be utilized in various situations such as move-outs, replacements, pre-遺品整理 (personal effects 정리), and post-遺品整理 (personal effects 정리).

Point (2) "On-site High-Value Buy-back" for Reselling Usable Items

Re-buyers handles on-site buy-backs for a wide range of items, including home appliances like refrigerators, TVs, and washing machines, furniture such as display cabinets, sofas, and beds, as well as musical instruments, bicycles, office supplies, and store fixtures. They have a system in place to consult even about old items or those rejected by other companies.

Furthermore, by operating recycle shops and utilizing overseas sales channels, they propose ways to reuse items that may have low demand in Japan. They also offer appraisal by sending photos through email appraisal buy-back, making it easy to consult about large furniture and appliances that are difficult to transport, or items you are unsure whether to dispose of.

Point (3) "Reliable Organization and 遺品整理 (Personal Effects 정리)" Supported by Legal Compliance and Careful Work

For junk removal, they handle everything from single items to large quantities and dispose of them appropriately after collection in compliance with laws and regulations. They also handle work according to local sorting methods and can act as intermediaries for general waste disposal contractors, providing peace of mind to those concerned about illegal dumping.

In 遺品整理 (personal effects 정리), they prioritize carefully sorting items into those that are necessary and those to be kept, in addition to buy-back and disposal. They handle important items that are easily overlooked, such as seals, bank books, insurance policies, and mail, with care, and provide total support including buy-back appraisals, organization, and house cleaning for unwanted items. They also accept requests from those living far away without the need for their presence.

Re-buyers Overview

Operating Company: S Planning LLC

Representative: Seiji Mori

Location: 3-1-3-401 Pearl Court, Tanashi-cho, Nishitokyo-shi, Tokyo

HP: https://re-buyers.club/

Business Activities: ○Buy-back ○Junk Removal ○遺品整理 (Personal Effects 정리) ○Moving/Delivery ○Cluttered Home/House Cleaning

Licenses: Secondhand Dealer Permit No. 305521704936

Registered for Light Freight Transport with the Kanto Transport Bureau

Special Supporting Member of the Japan Association of 遺品整理 (Personal Effects 정리) Professionals

Certified Installer of Industrial-Grade Ozone Generators for Powerful Deodorization and Sterilization