Launch of AI-BPO Service 'Kiroku Marunage-kun' Aiming to Reduce Consultation Record Creation Work by 80-90%

Tsunagari AI Inc. (Minato-ku, Tokyo; Representative Director: Hiroki Komazaki) has launched the AI-BPO service 'Kiroku Marunage-kun' to reduce the burden of creating consultation records, visit records, and reports at local governments and counseling support organizations.

'Kiroku Marunage-kun' is a service that supports everything from transcribing the content of interviews, phone consultations, and visit support that counselors and support workers conduct daily, to creating output tailored to the report formats of each local government or office.

Counselors and support workers can proceed with record creation by reviewing the generated draft, making minor corrections as needed, and then simply copying and pasting it into existing systems or prescribed formats.

This significantly reduces the tasks that previously occurred after consultations, such as transcription, summarizing key points, and formatting into report formats. Tsunagari AI expects a reduction of approximately 80-90% in consultation record creation work, depending on the operational environment and record formats at the introduction site.

Background: 'Record-Keeping Work' Straining Counseling Support Sites

At local government consultation counters, community general support centers, developmental counseling centers, child and family support services, livelihood support services, disability welfare services, and preventive care sites, the number of consultations is increasing and cases are becoming more complex.

On the other hand, counselors and support workers spend a lot of time not only on interviews, phone responses, visits, and coordination with related organizations, but also on creating response records, support progress reports, and other reports.

In particular, the following voices are often heard from the field:

'Creating records after consultations takes time, leading to overtime work.'
'The way records are written varies from person to person.'
'Cases are complex, and even just organizing the key points is a heavy burden.'
'I really want to increase the time I spend with clients, but I'm swamped with paperwork.'

In response to these challenges, Tsunagari AI aims to reduce the burden of record-keeping work by combining AI utilization specialized for counseling support sites with BPO operations.

What 'Kiroku Marunage-kun' Can Do

'Kiroku Marunage-kun' is a service that creates drafts of records based on the content of consultations, interviews, and visits, formatted according to the report formats of each local government or office.

The main target tasks are as follows:

Transcription of consultation content

Creation of output tailored to the report format of each local government or office

Formatting for easy copy-pasting into existing systems or record formats

Counselors and support workers can receive the necessary draft for record creation simply by recording and sharing the consultation content. After that, they can proceed with record creation by reviewing the content, making minor corrections as needed, and then copying and pasting it into existing systems or prescribed formats.

This significantly reduces the tasks that previously occurred after consultations, such as transcription, summarizing key points, and formatting into report formats. Tsunagari AI expects a reduction of approximately 80-90% in consultation record creation work.

Feature 1: Record Creation Support Specialized for Counseling Support Sites

Unlike general meeting minute AI or transcription tools, 'Kiroku Marunage-kun' is designed for records used in counseling support, welfare, and local government operations.

It not only transcribes conversations but also organizes the consultation content, the situation of the individual and their family, the response of the supporter, and necessary future actions into a format that is easy to use as a report.

Feature 2: Output Tailored to Report Formats

Local governments and counseling support organizations already use their own unique report formats and record templates.

With 'Kiroku Marunage-kun', output is created according to the existing formats of each local government or office. This allows counselors and support workers to create records by checking the output, making corrections as needed, and pasting it into existing systems or prescribed formats, rather than writing from scratch.

Feature 3: Introducible Without Migrating to New Large-Scale Systems

Local governments and counseling support organizations already use various recording and reporting mechanisms, such as Excel, Word, business systems, and groupware.

'Kiroku Marunage-kun' emphasizes that it can be introduced according to existing record formats and operational workflows, without requiring a migration to a new large-scale system.

It can be started small with a portion of consultation or visit records, and the scope can be expanded while confirming the effect of reducing the burden on the field.

Expected Introduction Sites

'Kiroku Marunage-kun' is expected to be used in the following organizations and departments:

Local government child-rearing consultation departments

Local government elderly support departments

Local government disability welfare departments

Local government livelihood support departments

Community general support centers

Developmental counseling centers

Child and family centers

Core counseling support centers

Contract-based counseling support organizations

Social welfare councils

NPOs and private organizations providing counseling support

It is particularly suitable for sites with a high volume of consultations where record creation takes a lot of time, or for organizations aiming to standardize record quality.

Future Developments

Tsunagari AI aims to replace a portion of the vast administrative and welfare consultation work currently done manually with AI and specialized professionals, supplementing the labor shortage in local governments and helping more people.

The company plans to actively roll out two AI-BPO services nationwide: the AI partner 'AI-chan', which provides 24-hour accompaniment for administrative consultations using empathetic AI and professionals, and 'Kiroku Marunage-kun'.

Service Overview

Service Name: Kiroku Marunage-kun
Provider: Tsunagari AI Inc.
Target: Local government consultation departments, community general support centers, developmental counseling centers, child and family centers, contract-based counseling support organizations, etc.
Content: Transcription of consultation content, creation of output tailored to report formats, support for formatting into existing systems and record formats
Form of Provision: AI-BPO service combining AI and operations

URL: https://lp.tsunagari-ai.com/marunage-kun/

About Tsunagari AI Inc.

Tsunagari AI Inc. is a startup company that solves social issues with AI technology. By utilizing generative AI in 'consultation work,' which previously relied on human resources, the company provides consultation support services for local governments and businesses. Through the development of AI chat services that listen to concerns about loneliness and isolation, the company is creating businesses that foster connections among people, providing a system where anyone can easily seek advice.

Company Name: Tsunagari AI Inc.

Location: CIRCLE by ANRI, 15F, Roppongi Hills Mori Tower, 6-10-1 Roppongi, Minato-ku, Tokyo

Representative: Hiroki Komazaki

URL: http://www.tsunagari-ai.com