Survey of 37 Companies Requesting Information from Gokinjowork Reveals 22 Companies Experiencing Labor Shortages

Gokinjowork Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director: Hiroshi Nakamura), a subsidiary of Open Group Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director: Tomomichi Takahashi) that operates a matching service for scattered gig work nationwide, conducted the "First Half of 2026 Corporate Survey" targeting companies that have requested information from "Gokinjowork."

As a result of the survey, 22 out of 37 responding companies expressed that they "feel a labor shortage" (7 "strongly feel," 15 "somewhat feel"). Regarding services that allow outsourcing of short-term local tasks to nearby external personnel, 16 companies responded that they "are already utilizing them." Furthermore, 12 companies responded that they are "considering utilization," "interested," or "want to know more," for a total of 28 companies showing utilization or interest.

22 out of 37 Companies Feel Labor Shortages, Highlighting Issues in On-site Operations

First, when asked about the perception of labor shortages, 22 out of 37 companies responded that they feel a shortage.

Regarding situations where labor shortages are felt (multiple responses), 23 out of 37 companies cited "on-site work (cleaning, inspections, construction support, etc.)," 7 companies cited "sales, customer service, call center operations," and 6 companies cited "administrative/back-office work," indicating a particular challenge in securing personnel for on-site operations.

"Increased Overtime/Workload" is the Most Common Impact of Labor Shortages

Next, regarding the impact of labor shortages on operations (multiple responses), 18 out of 37 companies responded with "increased overtime/workload," 13 companies cited "delivery delays/difficulty in schedule adjustments," and 9 companies cited "declining/scaling back orders."

This demonstrates that labor shortages are not merely a recruitment issue but also affect daily business operations and business opportunities.

"Variability in Quality" is the Biggest Concern for Utilizing External Resources

As a measure to address these labor shortages, regarding the utilization of external resources such as spot labor and outsourcing, 8 companies responded "regularly utilize" and 15 companies responded "utilize as needed," with a total of 23 companies utilizing them in some form. On the other hand, regarding concerns during utilization, 26 companies cited "variability in quality/work level," 15 companies cited "cost/budget," and 13 companies cited "hassle of arrangement/matching," indicating a high level of interest not only in cost but also in quality control.

Interest in Utilizing Spot Work with Nearby Personnel

Regarding services that allow outsourcing of short-term local tasks to nearby external personnel, 16 companies responded that they "are already utilizing them," and 1 company responded that they are "specifically considering utilization." Additionally, 11 companies showed high interest by expressing interest or wanting to know more about the service.

This can be seen as an indication of strong expectations for spot work as a countermeasure against labor shortages in on-site operations and rising travel costs.

Finally, free comments were collected from companies that actually place orders with Gokinjowork regarding their usage experience, with one comment stating, "The Gokinjowork service is very helpful in avoiding labor shortages."

Details of the survey results can be found here:

https://rpa-g.box.com/s/qs4n7jnpj4hvk3m2ifzjnxq4oqalm6uj

With the recent news that "labor shortage bankruptcies" reached a record high of 441 cases in fiscal year 2025 according to a survey by Teikoku Databank, Gokinjowork aims to minimize the impact of social conditions such as rising costs for travel and labor, in addition to labor shortages, on companies by outsourcing ultra-short-term local tasks, thereby securing workers and reducing waste such as travel time.

Regarding the variability in quality, which was raised as a concern during outsourcing, we are establishing a system to perform work at the level required by user companies by expanding work manuals and implementing photo reports upon completion of work.

We will continue to strive to increase the number of workers nationwide and expand the scope of対応業務 (supported tasks) to minimize the effort required for ordering companies in matching, and we will enhance our services to become a partner that supports problem-solving.

*Teikoku Databank Report: Survey on Trends in Labor Shortage Bankruptcies (Fiscal Year 2025): https://www.tdb.co.jp/report/economic/20260409-laborshortage-br25fy/

Survey Overview

Survey Period: May 14, 2026 - May 24, 2026

Target Audience: Companies that have requested information from Gokinjowork

Survey Method: Request for responses and collection via a web-based form

Response Status: Number of responses: 37 companies / Number of valid responses: 37 / Valid response rate: 100%

About Gokinjowork

Gokinjowork is a matching platform that connects workers who want to earn income by working in their neighborhood during their preferred timing (= spare time) with companies that want to improve productivity by reducing travel time and costs. Our 78,500 member workers nationwide can reduce "costs for wasted time (salary, transportation costs, etc.)" such as waiting time and travel time by handling on-site tasks like cleaning and inspections on behalf of the client company's employees. Long-term orders to the same worker and selection of workers are also possible.

For details, please visit the service page: https://gokinjowork.jp/

About Gokinjowork lite

Gokinjowork lite is a free smartphone app that allows users to earn points by doing small jobs near their homes or while out. It matches workers who want to earn income during their spare time with companies that want to improve productivity. With 180,000 member workers processing tasks on a first-come, first-served basis, it is possible to handle a large volume of projects in a short period.

For details, please visit the service page: https://lite.gokinjowork.jp/

【Company Profile】

Gokinjowork Co., Ltd. (https://gokinjowork.jp/)

・Headquarters Location: KDX Nishi-Shimbashi Building 3F, 3-3-1 Nishi-Shimbashi, Minato-ku, Tokyo

・Established: February 2020

・Representative: Hiroshi Nakamura, Representative Director

・Capital: 10 million yen (as of the end of February 2026)

・Business Activities: Operation of a micro-work platform by on-site workers